A newer JW Marriott in the newer Santa Fe business area, with all the standard JW amenities. Great exercise room, nice furnishings, good buffet breakfast and well prepared dinner. As noted on other reviews, the overall pricing is high even for Mexico City and there's an extar charge for almost anything beyond the base room charge.
But... the service standard are well below the JW Marriott usual. The air conditioning in the room is almost impossible to control and the staff is very very hard to get engaged to fix (like four phone calls and 4 hours to get an adjustment to a sweaty hot room). Also, the English language proficiency of the average staff person is quite low (Chardonnay is not a red wine).
A smaller issue is that there is absolutely noting that is authentic Mexican about the decor. It seemed like I could have been in Toronto or Dubai, except for the Spanish spoken by the staff.
A solid choice but not spectacular.
- Official Description (provided by the hotel):
- Welcome to the JW Marriott Hotel Mexico City Santa Fe, a luxury hotel in Mexico City's most modern district. Its privileged location at the heart of Santa Fe will give you access to cutting-edge restaurants, bars, cafes, boutiques, and malls. Some of the city's most notable corporations and universities are all just steps away. ... more less
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- Also Known As:
- JW Marriott Mexico City Santa Fe