The location is good if you require the Polanco area and can't afford one of the real hotels in the area. But it comes at a price. Rooms are small and with sewage problems (really ! ).
Besides, during several days we observed many customers walk in and nobody lifting up their head, answering a greeting, and barely answering questions, beyond collecting a Crest card.
Our toilet broke down and we called to report it. They said somebody would fix it and nobody came. Called again after a long wait and never got an answer. When we finally had to go down to the reception they simply said they had staffing problems, and that "they had ongoing sewage problems if it rains". (It rains almost daily in the summer).
What we found most appalling was never seeing a hint that maybe an apology was due for not answering the phone, for stating they would send somebody over and never did, for renting rooms knowing their sewage breaks down, etc. We tried to change hotels but this is a busy season and only this one was available. Wonder why ?
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- Also Known As:
- Polanco Hotel Mexico City
- Hotel Polanco Mexico City