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“Service and fabulous breakfast” 4 of 5 stars
Review of DoubleTree by Hilton Hotel Mexico City Airport

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DoubleTree by Hilton Hotel Mexico City Airport
3.5 of 5 Hotel   |   Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico   |  
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Ranked #24 of 287 Hotels in Mexico City
Austin, Texas
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Service and fabulous breakfast”
4 of 5 stars Reviewed July 21, 2014

We chose this hotel because it's close to the airport, but other than that, the location is questionable. There are two malls, a movie theatre, and a WalMart across the street, but we wanted to see the downtown area. When the hotel staff member couldn't hail a cab for us, he told the airport shuttle driver to take us downtown in the hotel's private car. Unbelievable! The room was nice ($100 per night). The breakfast (free) was an incredible buffet with tropical fruit, made-to-order omelettes, light-as-air pancakes, homemade granola, and loads of other great food.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, August 6, 2014
DoubleTree by Hilton Mexico City Airport Area is glad about the comments regarding the service in our property, your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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    19
    10
    4
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
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Beverly Hills, California
Top Contributor
315 reviews 315 reviews
118 hotel reviews
Reviews in 58 cities Reviews in 58 cities
486 helpful votes 486 helpful votes
5 of 5 stars Reviewed July 20, 2014

I just stayed one night in this doubletree. I wanted to try it ,being Hilton Gold and again I have to emphasize that doubletree hotels are slightly better than the actual Hilton Hotels. In all of my 50+ Hilton stays I had some terrible and expensive Hilton experiences (waldorf in nyc being the worst) but always more than pleasant doubletree stays. So was this one. They dont have an executive lounge but i got a junior suite with a huge tv set, perfectly clean bathroom and perfect beds ! Learn from it Hilton NYC ! They picked me up at the airport (call them!!!!) and were more than well educated. Everyone went the extramile to give you a nice feeling of being welcome. The area is not so nice but ideal for just a stop over. You have supermarkets like walmart and departmentstores in front like liverpool. The suite was huge, kind of dated furniture but okay.clean and sooooo cozy beds.
20 minute drive to the airport, 5 miles.
Breakfast was fantastic.I got my chilaquiles , enchiladas and even smoked salmon....
In friendliness and professionality surely a 5 star....in location 4 in food 6 .....
To be recommended.....
A nice contrast to never caring and terribly bad florida hiltons !
Well done...loved it

Room Tip: A suite is much desirable
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  • Stayed July 2014, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 24, 2014
DoubleTree by Hilton Mexico City Airport Area is glad about the comments regarding the service in our property, your feedback is really important, so we really appreciate you spend some time to answer our satisfaction survey.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 18, 2014

I booked the hotel because it said it was near the airport. I must admit I was disappointed because it's quite further from the airport than I expected. The area is not the best either, however it's convenient for those who have business nearby.

I have been a Hilton HHonors gold member for quite some years now. Only one Hilton hotel stood out up until now, and that was in Queenstown, New Zealand. I must admit, the service in this hotel in the middle of an industrial area in Mexico City has a service that I haven't yet seen. Everyone really makes you feel at home. Very pleasant and polite staff, from the minute you enter the building.

This morning, Cesar, the waiter at the restaurant, did not stop serving us throughout our breakfast. Anything you want, you get in a matter of seconds. He was even proactive in terms of explaining all the different variety of special food he could prepare due to my dietary needs. Really good.

The service at this hotel is actually better than most Hilton Hotels I have stayed at. No matter how '5 star' a hotel name is... it's the staff that make the difference. The staff at this hotel should be recognized for going the extra mile.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 24, 2014
Thanks for your great comments. We will
look forward to welcome you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lawrenceville, GA
Top Contributor
74 reviews 74 reviews
63 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed July 15, 2014

This was my first stay at this property. The rate was excellent ($70 per night). The restaurant was very good with an excellent breakfast buffet. It's very convenient to the airport. The fitness center was well equipped. The staff was very friendly and courteous. The rooms are quiet and well furnished. I will definitely return to this hotel when in Mexico City.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 24, 2014
I’m glad to contact you, and we thank your stay in DoubleTree by Hilton Mexico City Airport Area. We look forward room you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2014

The hotel location is great to other businesses, with easy access to taxis to go sightseeing as well. I didn't necessarily pick this hotel because of the location to the airport, but after staying at different Hilton properties throughout the city, this has turned out to be one of my favorite picks first and foremost because of the service, cleanliness, great room service and food, location and yes, the shuttle too.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 9, 2014
Google Translation
Esperamos su regreso a la propiedad y siéntase libre de ponerse en contacto conmigo, con gusto lo atenderé personalmente.

Siguenos como DoubleTreeMex en Facebook y Twitter para mayores promociones!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed June 30, 2014

This hotel is a 15 minute drive away from the airport and is an excellent option for anyone with a 1 night stop over.The traffic in Mexico City is horrendous so it is not worth planning to explore the city whilst on a stop over.

This hotel is clean, surprising quiet for Mexico City and the hotel offers a free shuttle service from the airport if you let them know what time your flight is getting in and a free return journey approximately hourly.

The hotel is a a ten minute walk to a large shopping mall with lots of shops and restaurants.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 2, 2014
Thanks for your stay in DoubleTree by Hilton Mexico City Airport Area.
Follow us on Facebook and TripAdvisor . Get the best rates and packages with Advance Purchase in our website.
Report response as inappropriate
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San Antonio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

Looking for a great option close to Mexico City airport?This hotel is 15-20 minutes from the airport with a courtesy shuttle. The service is impeccable and the rooms are very comfortable and clean. I've always had excellent food in the restaurant and would recommend to anyone

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DoubleTree M, Guest Relations Manager at DoubleTree by Hilton Hotel Mexico City Airport, responded to this review, July 2, 2014
Thanks for your stay in DoubleTree by Hilton Mexico City Airport Area.
Follow us on Facebook and TripAdvisor . Get the best rates and packages with Advance Purchase in our website.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel Mexico City Airport

Address: Avenida Javier Rojo Gomez No. 630, Mexico City 09310, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
#20 Family Hotel in Mexico City
#23 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Mexico City Airport 3.5*
Number of rooms: 96
Official Description (provided by the hotel):
Welcome to the DoubleTree by Hilton Hotel Mexico City Airport Area, set in Mexico City’s commercial area, just 15 minutes from Terminal 2 at Benito Juarez Mexico City Airport (MEX). Take a trip to the nearby Six Flags park or indulge in some retail therapy at Parque Tezontle Mall. Let our friendly staff welcome you with a freshly baked DoubleTree cookie at check-in, and show you to your homely guest room or suite. All accommodations at this Mexico City hotel feature warm, modern décor and premier amenities, to ensure a comfortable stay for every guest.Stay at this Mexico City hotel and enjoy top amenities. Maintain your fitness routine in the hotel’s large fitness center with a range of equipment, including both cardio machines and weights. Stay on top of work in the business center, fully equipped with high-speed internet access, fax, printing and photocopying capabilities. Host your meetings and events in the hotel’s 7,500 sq. ft. of flexible meeting space. Wind down after a long day in the hotel’s restaurant, La Hacienda, which offers succulent steaks in a homely, contemporary setting ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel Mexico City Airport

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