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“food service” 5 of 5 stars
Review of Courtyard Mexico City Airport

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Courtyard Mexico City Airport
3.5 of 5 Hotel   |   Sinaloa 31 | Penon de los Banos, Mexico City 15520, Mexico   |  
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Ranked #3 of 287 Hotels in Mexico City
Mexico City, Mexico
1 review
“food service”
5 of 5 stars Reviewed January 10, 2014

i am a frequent visitor of the hotel and the staff is always wonderful. The restaurant staff always goes out of their way to acknowledge me with personal greetings and they are exceptionally friendly. Karina usually takes care of me and she is wonderful but the whole staff couldnt be more pleasant.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 14, 2014
Dear guest.

We appreciate your comments to our service and staff, we are committed to be the most comfortable and practical alternative in the Mexico City’s Airport area. Remember that in our library you can have a great time relaxing or conecting during your stay.

We look forward to your next visit.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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446 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Top Contributor
98 reviews 98 reviews
26 hotel reviews
Reviews in 54 cities Reviews in 54 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed January 6, 2014

Connected to Terminal i by a walkway, the Courtyard is an attractive, quiet, extremely well-run hotel. The rooms are standard Courtyard, which means very comfortable and up-to-date. There's a nice restaurant, a good business center, a well-equipped fitness room, and good drivers on call to take you wherever you want to go. The staff is top-notch, too.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 10, 2014
Dear guest,

At Courtyard Mexico City Airport we are committed to being the most comfortable and practical alternative in the airport area, we appreciate your kind comments to our service and staff.

We are glad you took advantage of our bussines center, our gym and the rest of our amenities, it is great to know you rested upon your arrival. We strive to offer a complete and conected experience.

We hope to see you soon.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver
Senior Contributor
46 reviews 46 reviews
39 hotel reviews
Reviews in 31 cities Reviews in 31 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed January 5, 2014

This hotel is your best bet when overnighting in Mexico City's airport.

At only $10 higher rate than dodgy Camino Real, here you get super clean, odourless rooms, incredibly comfy beds, and the most efficient, professional, friendly staff (reception staff Manuel and bell staff Juan swept us from our feet), spacious and beautiful facilities, and anything your heart desires.

Everything in the room is functional and practical. The rooms are also quiet and the hotel cannot be better placed within steps from bus and air gates.

Undoubteldy a refresher among busy flight schedules. I love this place.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 10, 2014
Dear guest.

We really appreciate the feedback of our guests at Courtyard Mexico City Airport. We are glad to know that we are doing a great job, our best reward is to exceed our guest's expectations. Remember that you can use our GoBoard and check your flights schedules. We will be pleased to see you in your next trip to Mexico City.

We look forward to serving you again, thank you for your preference.

Regards.
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Seattle
Contributor
15 reviews 15 reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 3, 2014

Booked the Courtyard Mexico City Airport for a 7 hour layover (apparently they have special rates for short stays like this--will investigate next time). We were in transit from Santiago, Chile to Seattle, WA. Arrived Terminal 2 at midnight. Retrieved our luggage and cleared customs--then out into the airport to find our way to the hotel. I felt that the late arrival might be a problem and contacted Marriott electronically ahead of time. They assured me that all I had to do was call the hotel on a courtesy phone and the shuttle would arrival promptly to take us over to the hotel.

Never did find the courtesy phones. The hotel had a small kiosk (which was closed) which had a phone number to call. Of course, I couldn't figure out the international dialing codes to reach a Mexico City phone number from my US cell phone. As I struggled with different dialing combinations, suddenly appears Cesar (the shuttle driver/guardian angel) who asks if we wish transportation to the Courtyard. Yay!

Everything else was amazing. One of the nicest Courtyards I have ever stayed at (we are Marriott Platinum). Great service. Friendly staff. Superb assistance with luggage--we were returning from a 17 day cruise and had A LOT of bags. Easy access to Terminal 1--where our morning flight departed from.

Can't say enough about how great our (short) stay in Mexico City was. Highly recommended.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 9, 2014
Dear guest.

Excellent news that you enjoyed your stay with us and that you have taken advantage of our services. The outputs of our free shuttle from T2 are scheduled every twenty minutes, unless there is some extraordinary situation like traffic and closures are notified that there will be a change in the schedule. Our opening hours in the T2 counter is open Monday through Friday from 8 am to 12 am and weekends from 4 am to 12 am.

We hope to see you soon; and you can stay a little bit longer and enjoy Mexico City.

Regards!
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Sydney, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

I chose this hotel for its location - right next to the airport - when I had to spend a night in Mexico City before catching an early morning flight. Location is very convenient, but I was also impressed with everything else about the hotel. Staff were friendly and check-in and check out were very efficient. The room was excellent and I had a great nights sleep, before having a very good, and very early, breakfast. Top notch hotel - definitely recommend it if you're looking for an airport hotel.

  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 6, 2014
Dear guest.

Thank you for your comments, we are pleased that you have taken advantage of the services of our hotel. The location of Courtyard is designed to meet every expectation for frequent and business travelers, we appreciate your preference. Remember that for your next visit, you can use our Business Center to finish or join stay in touch with our #FreeWiFi.

We will be waiting for you.

Regards.
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Winchester, Virginia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 30, 2013

We had a 9 hour layover onward to Mazatlan. I booked two rooms so we could relax and refresh after a long day because our flight did not depart until o/a 2300 hours. So happy that we decided to take the plunge vice trying to hangout in the airport. Upon arriving, the staff was most congenial and check-in was completed within minutes. Even before crashing in the room(s) we decided to have lunch in the restaurant. Not only was the food delicious but the service was excellent. The rooms and entire hotel was very clean and quiet. Vice taking the train back to Terminal 2 they offered a free shuttle which was waiting for us upon checkout. I would highly recommend this hotel whether for a short or longterm stay.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 3, 2014
Dear guest.

Thank you very much for your kind comments, we are pleased that you enjoyed your stay with us. We are glad to hear that our services from Centro Restaurant and Free Shuttle were to your liking

We hope you visit us soon, we will be happy to meet again.

Regards.
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Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 28, 2013

Obviously a convenient hotel located right next door to the airport. But also with a really impressive room product that puts lots of airport hotels to shame. Good efficient staff.

Highly recommend if you need a place close to the airport for an early morning flight

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Courtyard_Aeropuerto, Gerente at Courtyard Mexico City Airport, responded to this review, January 3, 2014
Dear guest.

Thanks for sharing your comments, the opinion of our guests is of the utmost importance to us. Our rooms are designed for absolute relaxation of frequent travelers o vacationers.

We recommend you for your next stay, our delicious breakfast buffet available from 5am.

Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Mexico City Airport

Address: Sinaloa 31 | Penon de los Banos, Mexico City 15520, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Mexico City
#4 Business Hotel in Mexico City
#9 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard Mexico City Airport 3.5*
Number of rooms: 288
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Also Known As:
Courtyard Mexico City Airport

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