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“Sad how camino real is worst than ever” 3 of 5 stars
Review of Camino Real Aeropuerto

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Camino Real Aeropuerto
3.5 of 5 Hotel   |   Puerto Mexico 80 | Col Penon de los Banos, Mexico City 15520, Mexico   |  
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Hotel amenities
Ranked #173 of 287 Hotels in Mexico City
Morelia, Mexico
Senior Contributor
36 reviews 36 reviews
24 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
“Sad how camino real is worst than ever”
3 of 5 stars Reviewed August 5, 2014

This use to be a great hotel. It is expensive but location is the best for Mexico City airport. However the service is not old at all. Cues to check in. Slow check out. Bad and expensive bar. Room was ok and beds were good with a great view if the tarmac room 7155

Stayed August 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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481 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bowen Island, Canada
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
97 helpful votes 97 helpful votes
1 of 5 stars Reviewed July 29, 2014

I have to go through MEX and overnight at least 4 times a year. A couple of weeks ago, I booked a room at the CR for a night. My 3rd time at the hotel. I used to like the CR for its inherent Mexico kind of vibe..not overly luxurious but kind of quirky. I stay at the club level as the breakfast and the view is good. Well - never again - what a change. After a delayed flight we arrived at the hotel at approx midnight. To my shock and awe, there was a lineup at check in almost out the door. It took an hour to check in - unacceptable! The front desk staff need more training - especially the supervisors. That night the hotel was full - there were reservation screw-ups with almost everyone in front of us. This consisted of the front desk staff completely ignoring the people who seemed to think they had a reservation but no room - until in frustration they stomped off in a rage. Crying and screaming and check in is not exactly what I like to experience at a hotel check in. My reservation was fine - my room is fine. Why or why they just can't give you a key to the minibar when you check in is beyond me. Breakfast the next day was somewhat lacking in both food and service. I won't be back. Adios Camino Real!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Punta de Mita, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 27, 2014

Well the food is ok at breakfast many options but service very indifferent and even when you asked for something most of the waiters put their 'service-faces' so it makes you feel uncomfortable. The room was very small which i didn't mind but it was very noisy. So if you can get into Ramada, Hilton Courtyard or NH in Terminal 2 are by far better options.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
90 reviews 90 reviews
45 hotel reviews
Reviews in 63 cities Reviews in 63 cities
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed July 20, 2014

I was put here after Delta on one day had mechanical failure and the next day after they didn't manage to get me out.
There is no free internet. 56 peso for an hour or 250 for 24 hours (maybe a peso or 2 incorrect but this is the idea)
WHY WHY WHY do they still do this.
The room was OK but again this is a hotel that thinks it is far better than it is.
The "concierge" who looked up my flight for me misread the information
It connects to Terminal 1 by foot but better to go somewhere else

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Indiana
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 16, 2014

I've stayed here a few times, but only if better options are fully booked. The Camino Real is very convenient to the International Terminal, but a train ride to the Domestic Terminal (or a heck of a hike...). The staff is generally very friendly, especially the bar staff. The restaurant is passable, with indifferent service. As for accommodations, it really depends on where they put you. If you're in the main buidling, the rooms are clean, comfortable, and reasonably up-to-date. If, on the other hand, they put you in the North Tower, you'll see slipshod attempts to make an older property look decent. They fail. Rooms are claustrophobic, dirty, and worn. The fact that they charge for everything is maddening, especially with a great Courtyard by Marriott property just down the street, offering free internet and a much more inviting property and staff.

Avoid this hotel if you can.

Room Tip: Stay in the main building.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuernavaca
Top Contributor
85 reviews 85 reviews
35 hotel reviews
Reviews in 29 cities Reviews in 29 cities
121 helpful votes 121 helpful votes
2 of 5 stars Reviewed July 3, 2014

Uninspiring airport hotel (aren't they all?) which is clean, convenient and practically soulless. No opportunity is lost to screw more money out of the guests, which given the eyebrow-arching prices they charge, is somewhat cheeky. Want coffee in your room while catching up on your emails? Better get that wallet out for a double hit. Arriving by car? You think the fact that your paying 200 USD plus for a room would somehow cover the parking charge. Think again.

About the only thing this hotel doesn't do is hold you up by your ankles and shake the change out of your pockets, so there's a little circle earned. No point thinking up a reason why you might have to stay here, it's obvious, if you arrive late or leave early from this airport then there's a fair chace you'll need a hotel in its vicinity. I daresay all the other hotels nearby are just as abusive, but nonetheless it's depressing to feel the full force of monopolistic and anticompetitive practice applied against the captive audience. Airport hotels are the perfect illustration of where market forces and tools like Tripadviser break down and fail. Why worry about your reputation when you're part of a cartel?

If you love that sensation of being milked dry by corporate sociopaths, then you'll be happy here. Otherwise, just suck it up, there are no alternatives.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 26, 2014

I was very disappointed to find that this hitel charges for internet service has no hot water/ coffee maker. It does have a tub. On the whole for
star level at an airport there should be internet gratis.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camino Real Aeropuerto

Address: Puerto Mexico 80 | Col Penon de los Banos, Mexico City 15520, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #173 of 287 Hotels in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Camino Real Aeropuerto 3.5*
Number of rooms: 600
Reservation Options:
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Also Known As:
Camino Real Aeropuerto Hotel Mexico City
Camino Real Aeropuerto Mexico City

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