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“Sorry Camino Real, but we have to say goodbye.” 1 of 5 stars
Review of Camino Real Aeropuerto

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Camino Real Aeropuerto
3.5 of 5 Hotel   |   Puerto Mexico 80 | Col Penon de los Banos, Mexico City 15520, Mexico   |  
Hotel amenities
Ranked #148 of 284 Hotels in Mexico City
Bowen Island, Canada
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 25 cities Reviews in 25 cities
94 helpful votes 94 helpful votes
“Sorry Camino Real, but we have to say goodbye.”
1 of 5 stars Reviewed July 29, 2014

I have to go through MEX and overnight at least 4 times a year. A couple of weeks ago, I booked a room at the CR for a night. My 3rd time at the hotel. I used to like the CR for its inherent Mexico kind of vibe..not overly luxurious but kind of quirky. I stay at the club level as the breakfast and the view is good. Well - never again - what a change. After a delayed flight we arrived at the hotel at approx midnight. To my shock and awe, there was a lineup at check in almost out the door. It took an hour to check in - unacceptable! The front desk staff need more training - especially the supervisors. That night the hotel was full - there were reservation screw-ups with almost everyone in front of us. This consisted of the front desk staff completely ignoring the people who seemed to think they had a reservation but no room - until in frustration they stomped off in a rage. Crying and screaming and check in is not exactly what I like to experience at a hotel check in. My reservation was fine - my room is fine. Why or why they just can't give you a key to the minibar when you check in is beyond me. Breakfast the next day was somewhat lacking in both food and service. I won't be back. Adios Camino Real!

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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436 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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English first
Punta de Mita, Mexico
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 27, 2014

Well the food is ok at breakfast many options but service very indifferent and even when you asked for something most of the waiters put their 'service-faces' so it makes you feel uncomfortable. The room was very small which i didn't mind but it was very noisy. So if you can get into Ramada, Hilton Courtyard or NH in Terminal 2 are by far better options.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
90 reviews 90 reviews
45 hotel reviews
Reviews in 63 cities Reviews in 63 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed July 20, 2014

I was put here after Delta on one day had mechanical failure and the next day after they didn't manage to get me out.
There is no free internet. 56 peso for an hour or 250 for 24 hours (maybe a peso or 2 incorrect but this is the idea)
WHY WHY WHY do they still do this.
The room was OK but again this is a hotel that thinks it is far better than it is.
The "concierge" who looked up my flight for me misread the information
It connects to Terminal 1 by foot but better to go somewhere else

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munster, Indiana
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 16, 2014

I've stayed here a few times, but only if better options are fully booked. The Camino Real is very convenient to the International Terminal, but a train ride to the Domestic Terminal (or a heck of a hike...). The staff is generally very friendly, especially the bar staff. The restaurant is passable, with indifferent service. As for accommodations, it really depends on where they put you. If you're in the main buidling, the rooms are clean, comfortable, and reasonably up-to-date. If, on the other hand, they put you in the North Tower, you'll see slipshod attempts to make an older property look decent. They fail. Rooms are claustrophobic, dirty, and worn. The fact that they charge for everything is maddening, especially with a great Courtyard by Marriott property just down the street, offering free internet and a much more inviting property and staff.

Avoid this hotel if you can.

Room Tip: Stay in the main building.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cuernavaca
Top Contributor
79 reviews 79 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
117 helpful votes 117 helpful votes
2 of 5 stars Reviewed July 3, 2014

Uninspiring airport hotel (aren't they all?) which is clean, convenient and practically soulless. No opportunity is lost to screw more money out of the guests, which given the eyebrow-arching prices they charge, is somewhat cheeky. Want coffee in your room while catching up on your emails? Better get that wallet out for a double hit. Arriving by car? You think the fact that your paying 200 USD plus for a room would somehow cover the parking charge. Think again.

About the only thing this hotel doesn't do is hold you up by your ankles and shake the change out of your pockets, so there's a little circle earned. No point thinking up a reason why you might have to stay here, it's obvious, if you arrive late or leave early from this airport then there's a fair chace you'll need a hotel in its vicinity. I daresay all the other hotels nearby are just as abusive, but nonetheless it's depressing to feel the full force of monopolistic and anticompetitive practice applied against the captive audience. Airport hotels are the perfect illustration of where market forces and tools like Tripadviser break down and fail. Why worry about your reputation when you're part of a cartel?

If you love that sensation of being milked dry by corporate sociopaths, then you'll be happy here. Otherwise, just suck it up, there are no alternatives.

  • Stayed June 2014, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nyc
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 26, 2014

I was very disappointed to find that this hitel charges for internet service has no hot water/ coffee maker. It does have a tub. On the whole for
star level at an airport there should be internet gratis.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
Top Contributor
85 reviews 85 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed June 16, 2014

The Camino Real Aeropuerto in Mexico City is connected to the airport itself via a tubular walkway so no taxi, tram, or even outside movement is necessary to reach the hotel lobby. If you arrive internationally you need to walk a bit as the hotel connects to the domestic portion of the terminal. But the terminals are all part of one big indoor connected complex. Rooms are standard hotel quality and while some of the carpet is worn and a ding or two can be located if you insist on digging around, this property is much better than the reviews I read by some people. A lot of flight crews use it, if that means anything. Regarding the lines for check-in, one person was in front of us and we waited no more than one minute. We arrived around 3-ish in the afternoon and there were no problems, rooms were ready and clean. Later in the evening, the time it seems people are claiming long slow moving lines, we saw none of it. Regarding the language thing commented on by some, the front desk staff spoke English. Period. In the bar a bit of Spanish helps, but let's face it, "Margarita" or "Beer" are nearly universally understood. Catching a taxi to more tourist friendly parts of the city was easy out in front of the property, and if you want they can arrange an expensive but nice hotel car with an English speaking driver in a few minutes to cart you around (the cars are on site). However, if you use a taxi you flag down yourself be sure that the license plate starts with an "A" or a "B." You can also go back across the tube into the airport and arrange a sitio taxi there. Taxis generally don't have English speaking drivers so be sure to get everything negotiated before you hop in and leave. Or speak Spanish. We ordered up a pot of coffee in the morning and it was very good and delivered promptly. WiFi is pay-for. However, the airport has free WiFi.

Room Tip: We were on the back side of the property, and perhaps because of the that there was no extraneous no...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Camino Real Aeropuerto

Address: Puerto Mexico 80 | Col Penon de los Banos, Mexico City 15520, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #148 of 284 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Camino Real Aeropuerto 3.5*
Reservation Options:
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Also Known As:
Camino Real Aeropuerto Hotel Mexico City
Camino Real Aeropuerto Mexico City

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