Having visited - work related - literally all capitals of all countries in Latin America and normally enjoying the service of the hotels where I stay, the Camino Real Hotel located next to the international airport of Mexico D.F. stands out, unfortunately in a negative way. I already stayed there in this hotel several times since it's handy for business people with a busy travel schedule to have your hotel next to the aiport in a city where traffic is hectic. But that's the only reason why I stayed in this Camino Real hotel. The employees at the reception desk aren't friendly nor professional (due to a high people turnover? as I notice) requests to help you resolving issues which in the first place shouldn't be an issue (eg. failing wifi, locked minibar, ...) remain unanswered, simple topics like printing your invoice when checking out, opening a voucher for the other hotel consumptions you might have (eg. breakfast, ...) etc. several times are problematic. . Now, at my most recent stay at this hotel, the have gone to far by charging 14MXN (1USD) (!) for 1 sheet of paper to print my boarding pass for the next flight and 6MXN (0.5USD) (!) for using a computer exactly 1 minute (their official rate per minute) to print out this boarding pass and this while already paying 256MXN (20USD) to use the wifi network in my room. This is more than exagerating, this is abuse and milking your customer to the last penny, while at the same time offering a bad service. For my next visit I definitely will look for another hotel, even if this means I have to spend more time and money. Too much is simply too much!
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- Also Known As:
- Camino Real Aeropuerto Hotel Mexico City
- Camino Real Aeropuerto Mexico City