The airline put us at the Camino Real overnight because of a missed flight. I do not know if it was because of the airline rate but they kept sending stranded passengers to the secondary “north” building, which did not seem as recently renovated as the main building. When we complained, they changed our room from the “north” to the main building. Rooms seem a little shabby, it seems that they have renovated or changed certain parts of the room (beds, for example) but left others as they were, giving a mixed impression. I do not remember hearing any airport or airplane noise in the room, though.
The airline compensation package included breakfast, which is very good at the Camino Real. It includes typical Mexican dishes (molletes, sopes, chilaquiles…), as well as an egg station, waffles, pancakes, pastries, cereal, juices, etc.
I still do not know how hotels can get away with this, but there is no free Internet anywhere in the hotel.
Reception staff does need improvement, when we approached the counter, a lady told us to go back and wait behind the line even when there was no one else in line and three members of the staff were available to help.
Note that the hotel is located in Terminal 1. If you are in Terminal 2, you can take the train to T1. Not far from the train arrival, there is the tunnel that connects the airport to the hotel. If you are staying in the Camino Real and are flying out of the T2, you can either take the train as previously mentioned or take the free hotel’s shuttle. The shuttle is quicker and easier.
It is an OK option if you need to spend the night at the airport, just do not expect a great hotel experience. I believe there is an NH Hotel at the T2, though, which might be a better option.
Make sure your room is on the main building, not the north one.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.