Regretfully my experience with Hostal Centro Historico Regina was very disappointing. My partner and I visited the hostel during June 2013. I found some reviews online that served as a warning of what was about to come: Poor hygiene was one of them. We booked a private room and made it to DF after a very long trip. I found the kitchen dirty and messy, I took a photo right away. The bathrooms were full of toilet paper and un-flushed. I as soon as I got there asked the staff to clean them up. They were nice enough to do it. This hostal has a serious water supply problem. It ran out of it almost every evening, and you could tell there wasn't enough care into preserving the water or instructing visitors to be conscious. Although it was rainy season, the hostel did nothing to collect or preserve this precious resource at all, it seem like an awful waste. There were more interested in expanding businesses on their first floor, causing great inconvenience to the visitors because of all the loud noise in the morning These businesses are loud and smoke up the entire hostel with bbq smell, so keep this in mind if you are not a meat eater. There is poor ventilation and very poor higene on these restorants, I personally got sick eating at one of them.
So to sum up I am sick, first night in this Hostel and the kitchen is messy, and a bunch of loud students are just hanging outside screaming. I went outside and asked them politely to be quiet.
And so did the security guard of the hostel, the ignored him but listened to me. Finally some rest.
Next morning, complete horror. I got bitten around 50 times by voracious FLEAS !!! I run downstairs and ask the desk to please fumigate. What a nightmare. They took more than 24 hours to do anything about it. Finally on day 3 they fumigated in the morning. We left the staff do their work and spend a day outside. The weather was brutal, lots of rain and we got stuck on our way back to the hostel. We were tired and really needed some rest. We got to the hostel and our bed was a complete mess. The staff fumigated took all of the bedding and pillows and turned them into a ball on the floor. And just left it there for hours. How convenient, and I payed 4 days in advance. I felt like a real jerk going downstairs again to ask for something that is a given at most places, that the staff won't trash your room. I obviously took a photo of this and the staff provided bedding that was suppose to be clean... We ended up soaked making our own bed and being really tired. the FLEA BITES continued for the last night. I had to visit a doctor when I got back and make sure I did not bring any back. This place was a complete disappointment. I learned that the administrators name is Paulina, I would be really happy to talk to her but her information is not online I also would advice if any person like me has had a similar issue to please write an email to http://www.profeco.gob.mx/ (consumer protection services mexico) . I send this as an open letter to Paulina , my information can be made available to anyone who is interested in my story just email me at email@example.com I will post the pictures online on twitter and facebook and on any form of social media because they are real, so as my frustration an so as the money I payed upfront to come to this place.
My experience could not have been worst, I was made sick by this place in so many ways. So to sum it up I was ready to leave for sure on my last day, we packed early and I asked the night before the staff how much will it be to go to the airport on the cabs they called. She replied 120 pesos. I was very emphatic to ask if there won't be any extra charge at all, so much that I asked her 4 more times on different times of the morning. Big surprise, the cab rider comes, they talk a bit and its 140 pesos now. I could not take it at this point. I am native spanish speaker and I let her have a piece of my mind, I was so tired of this 'trying to squeeze the money out of you' at the end they had no courage to ask 20 more pesos from me ( I did not have any ) so they took me at the agreed rate (victory!!).
So to summarize. This review is an open letter, to Paulina te owner. Please reply to me on the email provided.
HOSTEL CENTRO HISTORICO REGINA was a sum of :
FLEAS, the DIARREA, the poor hygiene, the noise, the stupid investments they did on crappy design features to sell their hostel via photos online but not take care of basic WATER STORAGE or preservation. So unconscious and seems like such a waste. If the administrator has any reparation to make to make this situation not happen again to their visitors I would love to hear it, also I felt that I payed for something that was not up to par, and that ended up being a very serious treat to my health, I have been sick due to the excess Flea bites and stomach intoxication for over a week and had to take a lot of meds.
DON'T VISIT THIS HOSTEL SAVE YOURSELF FROM THE INCONVENIENCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Guest, I know that when we disappoint someone the way we did with you an apology is just out of line, but I personally need to apologize for all that you suffer at our Hostel.
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Indeed we had a very large group of students staying with us for more than a month and they didn’t care about the cleaning. We asked them several times to wash their dishes that they used from the kitchen but they did nothing. We really need help from our guests to keep our public areas clean. Fortunately we now have a person in charge of checking this all the time.
As for the water issue, the entire city has a problem with the water supply. We normally have a certain amount of water stored, but sometimes that is just not enough. Now we have installed a system for recollecting the rain water because we are trying to be more green.
About the restaurants they don’t belong to us so we are a little bit hand-tighted on this one.
We asked them every day to turn the music down and we have managed to arrange some deals with them but every time they have new staff is the same problem all over again.
Finally, we fumigate twice a month no matter what.
I can’t thank you enough for taking the time to write all this. Only like this we can grow and we can get better. I want you to know that we are taking everything in consideration, we are changing beds, we have more staff and we are recollecting water, therefore we are sure these matters will be solved right away.
Sincerely, Paulina Hernandez.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.