I stayed in this hostel for two days in January and afforded myself the luxury of a double room. On arrival the hostel appeared clean and was quite busy with other guests.
My room was spacious, appeared clean, was next to the communal bathrooms and had windows opening to the central atrium of the hostel. Despite my proximity to the bathrooms and stairwell and the fact that the room overlooked the atrium it was pleasantly quiet.
The roof bar / terrace is very nice however is surrounded by high walls which hampers any view.
The staff seemed friendly, accommodating and knowledgeable, however they knowingly checked me into a room with bedbugs. Furthermore they fumigated the room, which can spread bedbugs to luggage, during my stay!
I have stayed in many hostels all over the world and I realise that bedbugs are common and do not reflect hygiene or cleanliness. I also realise that they can easily be both eradicated and spread. It is inexcusable for management to be aware of a problem and not tell / warm guests. This contributes to the spread of bedbugs.
I have no doubt that such a busy hostel will eradicate this problem shortly, therefore this should not put you off staying there. If anything puts you off staying there let it be the attitude of the management.
Below is what happened in more detail:
At night when I going to bed I noticed a blood stain (a small spot) on the white sheets and requested another sheet from reception. I was provided with a couple of new sheets and made my bed again. The next morning I noticed a couple of new blood spots on the clean sheets I had requested and in a rush to visit the nearby Teotihuacan Pyramids left without giving it much thought. Upon my return to the room I was greeted with what looked like a robbery site with my clothes tossed on the floor and bed scrunched up. None of my personal belongings were missing however so I enquired as to what had happened. I was informed that the rooms were undergoing ‘routine regular fumigation’ and it was nothing to worry about. My bed was made up with new sheets.
That night prior to going to sleep I saw a bedbug, evidently disturbed into early awakening by the prior fumigation. I immediately complained and was given a change of room. The night reception staff apologised profusely and admitted they had experienced problems with bedbugs and my complaint was not the first. I was immediately moved to another room and isolated my luggage.
Upon my return home I had to hot wash everything and keep my belongings isolated. I also developed a delayed reaction to the bites that made me worry I had brought bedbugs home!
I am not upset that this hostel had bedbugs, as they are common, spread easily and with professional extermination can be effectively dealt with. I am upset they housed me in a room with them and may have contributed to their spread!
In the coming months actively enquire about the bedbug status and isolate your luggage as a precauti...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to comment us, we are very sorry to know about this situation. As you comment sometimes in the hostels we suffer of bedbugs, but we can assure you that this is not lack of hygiene but due to the rotation of guests from all around the world we have the opportunity of lodging. Nevertheless we would like to inform you that as soon as we realized the problem we acted immediately and programmed a series of fumigating sessions on all of our rooms. We understand and appreciate your concern on spreading the problem, but we assure you that we scheduled a series of fumigating session precisely to effectively eradicate the problem in all of our dorms. We hope to have the opportunity of some day receiving you again; we would love to have a second chance to show you how much we care about our guests´ complete satisfaction.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.