This is a hotel for business people.
Friendly staff and good service. If your business brings you to the Santa Fe area of Mexico City then the location is great, but do not use it if you want to visit the center of Mexico City.
They have a great open air bar on floor 11 (heated if the weather is rainy-cold). That bar is just great with a beautiful view over the city.
The nice bar brings up the negative point. Hotel management likes to rent out the bar for private functions (I can imagine that several people want to rent that place). For a business hotel, yes I do accept that if it is during the weekends. However one evening during the week the bar was closed for the hotel guests because a private function was going on.
That is simply unacceptable. Management should realize that the room price includes the common spaces and during the week they should give priority to the core customers being the business people!
This said I do recommend the hotel, you will not be disappointed.