We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Convenience, services at JW Marriott Mexico City” 5 of 5 stars
Review of JW Marriott Hotel Mexico City

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added JW Marriott Hotel Mexico City to your Saves list
JW Marriott Hotel Mexico City
4.5 of 5 Hotel   |   Andres Bello 29, Mexico City 11560, Mexico   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Earn Rewards Points!
Ranked #7 of 287 Hotels in Mexico City
Phoenix, Arizona
Top Contributor
58 reviews 58 reviews
23 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
“Convenience, services at JW Marriott Mexico City”
5 of 5 stars Reviewed July 30, 2014

This is a very nice property, very convenient for Federal District (Distrito Federal) for business, and plenty of restaurants and shopping nearby. The rooms are spacious and modern, and the services (bar, checkin/checkout, concierge for arranging cars) all efficient and pleasant. I would definitely recommend this property for a future visit to this area.

Room Tip: ask for room facing the park for a better view
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, August 1, 2014
Dear Jeff,

Thank you very much for your comment, for the team of JW Marriott Mexico City. The feedback you gave us is very important for us we learn from our guests and their experience during their stay.
We are more than happy to hear that you have enjoyed our location and that you liked our renovated hotel and rooms. It’s a pleasure to hear that our service was efficient and up to your expectations. Thank you very much for all your positive comments.
We are looking forward to have you as our guest in the near future.

Best Regards,

Francisco Castrejon
Director Of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

469 reviews from our community

Traveler rating
    320
    118
    18
    7
    6
See reviews for
52
82
26
229
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wellington, New Zealand
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 24, 2014

I have stayed at several JW's and I love this one in Polanco. I have been traveling to the DF for work for the last few weeks and we almost always stay here (sometimes we stay at the one in Santa Fe, or the Marriott downtown, depending on where our meetings are). I speak little Spanish but the staff at this JW is great with English, I always feel safe here, and I can get everything done from here including my business needs. The internet is fast and reliable. They even have a set of ports on the desk to plug in your HDMI cables so you can project your screen onto your TV (which I thought was great for watching movies or download shows on the road). The bar is nice, the Lipp restaurant inside is great, everything is good here. The only downside I can think of is that the entire hotel, including the pool deck, is non-smoking, so when I bought cigars at the gift shop I learned I couldn't smoke them anywhere! Otherwise I happily recommend this JW to you if you are a gringo and need a safe place. There are always plenty of Ubers hovering nearby, or you can get a driver via the hotel (and billed to your room), and Polanco has some great restaurants.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 25, 2014
Dear Shaferica,

Thank you for staying so frequently with us!

We are honored to know that each and every time you come to Mexico City you choose to stay with Marriott and especially with us. I am glad to know that you feel safe and comfortable during your stay. It is very important for our team to hear about your experience with us.
We have a non-smoking policy that is implemented by the government in all the buildings. Smoking is only permitted in the outside designated areas. We apologize for the inconvenience caused to you.
Did you have the opportunity to eat at our restaurant XANAT? We promote the Mexican vanilla and so we have it in our menu on different dishes. If you have not, make sure you come down and give it a try!
We are looking forward to have you as our guest in the near future.

Best Regards,

Francisco Castrejon
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Centralia, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 20, 2014

The wonderful staff at JW Marriott Mexico City - i.e. front desk, concierge, exec lounge, housekeeping, gym have a unique native appreciation of my stay. They sincerely express this appreciation in the way they talk to me, respond to my requests, clean my room, the food they serve at the exec lounge, and in the way they make sure that before I go to bed all my needs are taken care of to my satisfaction.

The wonderful staff at JW Marriott Mexico City understands the fact that I have options to stay at the other hotels. They openly show how they value my stay every single day.

JW Marriott Mexico City is my second home-sweet-home away from home.
I am here for the long haul. Having been in Mexico for 2 months, I have stayed at different hotels. And yet, I was not fully satisfied not until I moved in to JW Marriott.

To the wonderful staff of JW Marriott Mexico City – KEEP UP THE OUTSTANDING JOB! Todas las cosas maravillosas que hacer durante mi estancia está muy muy apreciado – MUCHAS GRACIAS!

Mahalo … vfhjr,MSCS,PhD

Room Tip: There is internet connectivity.
See more room tips
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 22, 2014
Thank you for staying with us Mr. Vince!
We are honored to know you call the JW Marriott your second home-sweet-home; we are constantly trying to exceed the expectations of our guest and make their stay an unforgettable experience, we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve.
Our staff at the executive lounge is always trying to give a service a little bit more personalized, glad to know we accomplish your expectations.
Again it is a pleasure to hear that you had a great stay with us.
We are looking forward to have you as our guests once more.
Best Regards,
Francisco Castrejon
Dir of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
66 reviews 66 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 16, 2014

I go to MC several times a year for business. I always stay at the JW. The reason is simple: safe, convenient, I can communicate in English/my Spanish is not good enough and the hotel is surrounded by several restaurants.
I like to get the concierge to send a car to pick me up at the airport. The lounge is well set and the internet service is good.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 21, 2014
Dear guest, thank you for staying so frequently with us!
We are honored to know that each and every time you come to Mexico City you choose to stay with us, I am glad to know that you feel safe and comfortable during your stay, for the JW Marriott team is very important to hear your opinion about your experience with us.
Did you have the opportunity to eat at our restaurant XANAT? We promote the Mexican vanilla and so we have in our menu different Mexican dishes with a taste of vanilla, I think it is really good and we loved to hear your opinion about it.
We are looking forward to have you as our guests once more.
Best Regards,
Francisco Castrejon
Dir of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, CO
Senior Contributor
29 reviews 29 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 7, 2014

The service was superb, most especially in the wonderful Executive Lounge -- wonderful food, no crowds and the attendants knew our names. Moreover, you can know a really great hotel by how they handle mistakes. One morning, we did not receive our scheduled wake-up call. I thought little of the matter as i woke in time naturally. Later that day, i received an apologetic e-mail from customer service. This surprised me as i have never seen a hotel do this before. Then, when we returned to the room, a handwritten apology was waiting with two trays of chocolate-covered strawberries. WOW! Everything exceeded expectations throughout our stay.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 8, 2014
Thank you for staying with us Mr. Boulder!
We try to exceed the expectations of our guest and make their stay an unforgettable experience, we were really sorry about our mistake, but we are glad to know that we give the extra mile and we made you happy, giving you the service that you deserve. We are happy to know that our staff in the executive lounge gave you a great service; we are always trying to give a service a little bit more personalized, glad to know we accomplish your expectations.
Again it is a pleasure to hear that you had a great stay with us.
We are looking forward to have you as our guests once more.
Best Regards,
Francisco Castrejon
Dir of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 5, 2014 via mobile

Hi,

I am an American woman who travels frequently for work. I stayed at the JW Marriott and was appalled at the racist and hostile treatment I received. I was traveling alone and was frightened by the staff who ruined my hair flat irons which I left on my bathroom counter. I even left a do not disturb sign on my door which the cleaning staff completely disregarded. I am glad I was able to secure another hotel in the area. Note to African Americans traveling on business, avoid this hotel.
I've always received excellent treatment at Marriott hotels. I think the folks at the JW need an additional training course on racial sensitivity.

Concerned guest

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 8, 2014
Dear Guest

Thank you for posting this review and sharing your feedback, we deeply regret you have this impression of our hotel. As we do not have further details of you , I would like to ask to you contact me at francisco.castrejon@marriott.com in order to follow up your comments.
Best regards
Francisco Castrejon
Dir of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ciudad Juarez, Mexico
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 30, 2014

Have been there several times for business and I love this hotel. It has a great service and location. Ideal in case you have business meetings or closings.The rooms are always so comfortable. On the entrance you will find a great restaurant, please try it you will love it.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JWMarriottMx, Manager at JW Marriott Hotel Mexico City, responded to this review, July 1, 2014
Dear guest, thank you for staying so frequently with us!
We are honored to know that each and every time you stay; you have a great experience during your stays. Thank you very much for all your positive comments, for our team is very important to hear your opinion about your experience during your stay.
Did you have the opportunity to eat at our restaurant XANAT? We promote the Mexican vanilla and so we have in our menu different Mexican dishes with a taste of vanilla, I think it is really good and we loved to hear your opinion about it.
We are looking forward to have you as our guests once more.
Best Regards,
Francisco Castrejon
Dir of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to JW Marriott Hotel Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JW Marriott Hotel Mexico City

Address: Andres Bello 29, Mexico City 11560, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Mexico City
#4 Romantic Hotel in Mexico City
#5 Luxury Hotel in Mexico City
#5 Family Hotel in Mexico City
#5 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — JW Marriott Hotel Mexico City 4.5*
Number of rooms: 312
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Marriott, Orbitz, Cheap Tickets, Despegar.com, Travelocity, HotelTravel.com, Odigeo, TripOnline SA and Tingo so you can book your JW Marriott Hotel Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Mexico City Hotel Mexico City
Mexico City Jw Marriott
Marriott Mexico City
Mexico City Marriott
JW Marriott Hotel Mexico City

Owners: What's your side of the story?

If you own or manage JW Marriott Hotel Mexico City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.