This is the worst hotel I have ever stayed in Mexico City. When you get there they make you wait up to 5 minutes to let you in the parking lot, NO LOBBY!!! There are only 3 floors that work as a hotel so they say this is for security for suite owners, but after driving for 3 hours and in Mexico´s traffic jams you just want to get out of the car and don´t wait for someone to let you in to your hotel.
We had a wedding so we asked for a cab, they wanted to charge almost 30 dlls for a 1.5 mile trip, I went outside and got a touristic cab that are really safe they work for major hotels in the area and charged me 5 dlls.
EXTREMELY NOISY, you really cant sleep and we were at the top floor, sirens and noise all night long, management says in other trip advisor reviews that this is because they are in reforma one of mexico´s city most transited streets, but I have stayed in many hotels in reforma and never even close as noisy. Pillows are like 25 cm tall, horrible to sleep with, you wake up with a terrible neck ache. Air conditioning is a mini split that hits directly into the bed, super unconfortable.
At checkout they charged me 20 dlls per room for resort fee, I never seen this before in Mexico City, this is not Vegas. And when I told the front desk clerk he told me this is the way suites and good hotels work, looking like I have never stayed at a good hotel or suites before, let me tell you something, never in one as crappy as this one. After they charge you they make currency exchange at rate they want, when I stayed there rate was 12.05 pesos per dollar and they charged me over 13 pesos per dollar. Please check my other reviews and see if I have never stayed at suites or good hotels.
IF YOU WANT A GOOD NIGHT SLEEP AND DONT WANT TO BE TREATED AS YOU NEVER TRAVELLED BEFORE PLEASE GO ELSEWHERE.
Bellboy Jose Luis who took our luggage to my car is the only good thing this hotel has.
When you want to check out they take up to 10 minutes because they go up to the room and check it like you´re some kind of thief.