The building is nice with lovely floors and very beautiful lobby. The restaurant was good and the Sunday brunch was very good with plenty to eat.
I really do not want to give the hotel a bad name. The people that work there, specially at the front desk, were great guys. Very attentive and kind. I am sure that the downside of this hotel could not be solved by them, as the problem is conceptual and really comes from management.
We really enjoy hotels with parties and vibrant night life HOWEVER this is small boutique hotel that does not have the right infrastructure to conduct such loud events.
If you stay here you are NOT going to sleep! My window faced the pool, that also happened to be the bar where all the night events happened.
Windows do not have sound proofing at all, so you can literally hear people's conversation as if you were sitting next to them, well you can imagine how loud the music is, EXTREMELY LOUD!!!
We were not able to sleep at all two out of the three nights we stayed there. They really need to re think how this bar/club works
First I suggest the sound proof and double all windows, lower the music volume a bit and also have more events inside and not in the pool area.
Also I am not sure what was the situation but seem that the hotel used a suite near us as either an office or some kind of activity base for their business. There were people knocking the door of that room ALL DAY starting at 8 AM. Staff would leave the door open and they would talk, laugh and chat at a high volume and they would wake us up AGAING!! after not being able to sleep all night because of the parties. People that came to this room weather they worked for the hotel or they were "friends" of them felt that they could just scream in the hallways as if they were home. Well I being in the hotel industry and having traveled all over the world can tell you that that is the biggest NO in hotels. The staff should always be seemless.
Staff should never be heard chatting in hallways or near doors NEVER! unless its the lobby there should be extreme care about this, specially because this hotel has an older infrastructure were sound travels very easily through the concrete floors and doors.
Also the third night there was a gathering of about four of five girls outside our room We now know all their private business as they were chatting very loudly right next to our room as if they were at home.
I could tell one of them worked for the hotel! (this is in the same room/office that I mentioned before near my room)
After talking for at least 20 to 30 minutes outside this room and next to my door, this person decided to start showing the rooms to her friends. However the rooms were occupied!! I was in my room and had no clothes on. She knocked the door and I had to jump from the shower so that they would not com in!
She did knock! but hotel personnel should NEVER enter an occupied room specially with strangers that don't even work in the hotel. Thankfully I had time to say OCUPADOOOO and they left. This is a security hazard as these other people could have taken anything from me. I had my credit cars, money, laptop and passport all on the table and yes... I was naked. Again she did knock and at the end did not come in but she should never had offered to show rooms that have guest in them or their belongings
All this tells me that the hotel focus is the local visitor that comes for the Sunday brunch or the parties and no so much the actual people that stay at the hotel. I suggest that they find a balance because that can eventually hurt the business. We were not the only ones with this opinion but also felt that most of the other guests felt the same way.
Also the hotel was very very expensive (more expensive than other 5 star hotels) and for the price breakfast was a joke. They included cold coffee and a piece of bread with butter and a juice. this is a 10 peso breakfast when in reality there should al least be a selection of bread and toasts, fruit and granola and option of milk, teas and more.
Also, many of our towels were so old that they had threads of cotton hanging, and our sheets were also torn.
I hope this is not taken as criticism but more as a way to improve their service.
Do not stay facing the pool! face the street!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.