We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Never disappoints, great location” 5 of 5 stars
Review of Hilton Mexico City Reforma

Save Saved
You added Hilton Mexico City Reforma to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Hilton Mexico City Reforma
4.0 of 5 Hotel   |   Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Bed & Breakfast Packages
Ranked #8 of 280 hotels in Mexico City
Chicago.IL
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“Never disappoints, great location”
5 of 5 stars Reviewed May 30, 2013

We usually stay in small boutique hotels and have enjoyed several in Mexico City, but our last 3 visits we have stayed at the Hilton. It is in the ideal location to visit sites in the Centro and to take the subway or taxis to other neighborhoods. Our rooms have looked down over the Alameda, toward Bellas Artes, one of the beautiful city views of the world. The hotel is elegant but not overdone, has a great staff, attractive rooms, and good restaurants. During our recent stay I became ill and asked the hotel for a doctor. Within 30 minutes a reassuring, English-fluent physician arrived, diagnosed my bacterial infection (from shrimp eaten at a nearby cantina), gave me an injection and wrote prescriptions for my husband to fill at the nearby farmacia. What a relief to be well-taken care of and not to suffer, trying to self-medicate. We are already planning our next visit to El D.F. and the Hilton.

Room Tip: We ask for a room that overlooks the Alameda Central, but the other views are probably good too. The...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 3, 2013
Hello, thank you so much for your review and for your preference, it good to know that your stay with us was a good one, for us s very important to achieve all the expectations of our guests and reviews like this one, help us to better understand all our opportunities areas, once again thank you so much for your comment.
It's good to know that everything gone right with the medical assistance, all guest are a priority for us, and we will do anything to take care of you during your stay, all our staff is english fluent to guarantee you a pleasant stay.
Again thank you so much for your preference, we are waiting for se you again here in your home.
Take care
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

681 people have reviewed this hotel

Traveler rating
    408
    196
    51
    16
    10
See reviews for
116
159
55
267
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Mumbai (Bombay), India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 30, 2013

I stayed in this hotel Mexico City Reforma. Firstly, it is excellently situated in the city centre and all important tourist places and official sites are very near. It is also very near the airport and we reached within 30 minutes. The room 2612 on the 26th floor was a pleasant surprise and the view of the city from the 26th floor executive lounge was breathtaking!
The service was very courteous and the variety of foods in the executive lounge and their ground floor restaurant was very good. Even a staunch vegetarian like me managed!

All in all the two day stay was excellent and worth revisiting once gain if possible.

Room Tip: Try for rooms on the 26th floor. Its really nice.
See more room tips
  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Thanks a lot, we really appreciate the time our guest take to give us feedback.
for us it is very important to know about every detail in your stay.
I see that you enjoyed the executive lounge, staying in any of our suites grant you access to this amazing area of the hotel, for your next stay i invite to be part of our loyalty program Hilton Honors, as a member you'll get a lot of benefits such as points and miles for every one of your stays and special discounts in our main restaurants. Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, United States
1 review
5 of 5 stars Reviewed May 28, 2013

Comfortable hotel, well situated. One of the most helpful, polite staffs I've ever been around. From the Concierge to the bar staff in the executive lounge, every one was charming and attentive. I would love to come back!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Dear James! hello, thanks a lot for your review.
It's great to know that your your stay with us was good. We are always ready to make your stay a wonderful one, and its always an honor to us, knowing that we achieve it. This is what we do and we love it, thanks again.

Hope to see you again.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
toronto
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 21, 2013

Excellent, friendly service from the top you arrive at the front door. Check in was easy. The lobby is very modern and somewhat busy. My room was a suite, which was a pleasant surprise. The rooms are spotlessly clean, and have pretty much every amenity. But was incredibly comfortable. The bathroom was huge and had separate tubs and showers. There was no shortage of towels.
The bed was very comfortable, with very crisp linens.
The fitness centre was a full blown gym, with spa. There is an outdoor 25m lap pool as well as a very well heated indoor pool.
The neighbourhood is great, with Alameda Park across the street, and Ave. Passeo de la Reforma a couple of blocks away.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review.
First of all i want to thank you for taking the time to wrote this review, for us is very important to have feedback like this to know all our opportunities to deliver our guest the treat that they deserve. It's great to know that your your stay with us was good, its an honor for us to receive this comment.Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clonmel
Top Contributor
54 reviews 54 reviews
54 hotel reviews
Reviews in 50 cities Reviews in 50 cities
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed when this hotel was known as the Hilton Embassy Suites Reforma. The location is excellent, right in the middle of MC's main drag. Had no problems walking around by day but although staff assured us that the main streets are quite safe, we preferred to take taxis after dark.
The rooms are spacious & very well appointed. Slept like an infant in the large bed.
Breakfast was a lavish affair in a cheery room with good views of the street outside. There was also a Starbucks in the lobby. At night the breakfast room served as a restaurant, which I ate in once; it was excellent.
Found staff to be generally very obliging

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello! I believe this is not the hotel where you stayed ;) however thank you for the time you took writing this review. In your next visit to Mexico please give us the chance to be your home in this beautiful city, i can assure you that you'll love this hotel, the staff will be happy to assist you at any of your needs, and if you a re a coffee lover you must try our coffee cart at the lobby, where our barista will prepare you an excellent coffee with our exclusive coffee blend, prepared with different coffee bean from Veracruz and Oaxaca. As you can see we are ready to give you the experience and treat your deserve here in Mexico City.
Best Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany, Connecticut
Top Contributor
72 reviews 72 reviews
15 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed May 17, 2013

This is a good business hotel in the Hilton tradition. The rooms were comfortable and well maintained with typical business amenities. Wi-Fi was available for a small fee and proved serviceable. Small charge also for a large bottle of water but worth while.

Staff was courteous and attentive.

Breakfast and happy hour available on the executive level was stocked with regional treats and has a good view.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review.
We are glad knowing that your stay with us was a pleasant one, i see that you enjoyed the executive lounge, this amazing area of the hotel is considered as one of the largest on the city, if you book any of our suites you grant access to it and to a daily breakfast buffet as well as the complimentary drinks. Its an honor for us to receive this comment. Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, United States
1 review
5 of 5 stars Reviewed May 15, 2013

Great location , good facilities, very safe and secure hotel . Walking distance from many good restaurants and attractions. Staff/Service was very good. Overall great experience. I will stay here again If I visit Mexico city again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review, for us us very important to know all the opinions of our guest about their stay with us.
It's great to receive this kind of feedback, for us is very important to deliver quality service and unforgettable memories. We are glad knowing that you find this hotel as a great option for your visit to Mexico. Once again, thank you for your review, best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Travelers also viewed these Mexico City hotels
Charming, Free...
Show More
Polanco
Las Alcobas Mexico DF
Las Alcobas Mexico DF
#1 of 280 in Mexico City
5.0 of 5 stars 299 reviews
Romantic, Charm...
Show More
Gran Hotel Ciudad de Mexico
Gran Hotel Ciudad de Mexico
#3 of 280 in Mexico City
4.5 of 5 stars 864 reviews
Free internet...
Show More
Hampton Inn & Suites Mexico City - Centro Historico
Show Prices
Show Prices
Show Prices
Romantic, Charm...
Show More
Four Seasons Mexico City
Four Seasons Mexico City
#4 of 280 in Mexico City
4.5 of 5 stars 599 reviews
Pool, Romantic...
Show More
The St. Regis Mexico City
The St. Regis Mexico City
#2 of 280 in Mexico City
4.5 of 5 stars 400 reviews
Quiet, Free int...
Show More
Hyatt Regency Mexico City
Hyatt Regency Mexico City
#9 of 280 in Mexico City
4.5 of 5 stars 543 reviews
Show Prices
Show Prices
Show Prices

Been to Hilton Mexico City Reforma? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Mexico City Reforma

Address: Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Mexico City
#5 Romantic Hotel in Mexico City
#6 Luxury Hotel in Mexico City
#11 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Official Description (provided by the hotel):
The five-star Hilton Mexico City Reforma hotel is located beside the downtown, historic area of Mexico City – alongside the city’s finest architecture and theatres, embassies and art galleries. Fifteen minutes from Mexico City Airport, this central Mexico City hotel is a short drive from the bustling financial and business areas of Mexico. Recipient of a TripAdvisor award for 'Best Hotel for Business Travelers', this hotel in downtown Mexico City boasts an impressive conference and event space that can accommodate groups for 15 up to 5,000 with ease. Enjoy a swim in the 25-meter rooftop pool, work out in the fully-equipped fitness center or enjoy a delicious meal in one of 3 hotel restaurants. Decorated with original artwork by renowned Mexican artists, the Hilton Mexico City Reforma hotel is proud of its heritage - and the attentive service provided by its staff. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Expedia, Orbitz, Travelocity, Cheap Tickets, Tingo, Priceline, HotelTravel.com, BookingOdigeoWL, getaroom.com, Agoda, Otel and Venere so you can book your Hilton Mexico City Reforma reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Mexico City Reforma Hotel Mexico City

Owners: What's your side of the story?

If you own or manage Hilton Mexico City Reforma, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.