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“Nothing but good things to say about this place” 5 of 5 stars
Review of Hilton Mexico City Reforma

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Hilton Mexico City Reforma
4.0 of 5 Hotel   |   Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico   |  
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Ranked #7 of 276 hotels in Mexico City
toronto
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 18 cities Reviews in 18 cities
24 helpful votes 24 helpful votes
“Nothing but good things to say about this place”
5 of 5 stars Reviewed May 21, 2013

Excellent, friendly service from the top you arrive at the front door. Check in was easy. The lobby is very modern and somewhat busy. My room was a suite, which was a pleasant surprise. The rooms are spotlessly clean, and have pretty much every amenity. But was incredibly comfortable. The bathroom was huge and had separate tubs and showers. There was no shortage of towels.
The bed was very comfortable, with very crisp linens.
The fitness centre was a full blown gym, with spa. There is an outdoor 25m lap pool as well as a very well heated indoor pool.
The neighbourhood is great, with Alameda Park across the street, and Ave. Passeo de la Reforma a couple of blocks away.

  • Stayed May 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review.
First of all i want to thank you for taking the time to wrote this review, for us is very important to have feedback like this to know all our opportunities to deliver our guest the treat that they deserve. It's great to know that your your stay with us was good, its an honor for us to receive this comment.Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Clonmel
Top Contributor
53 reviews 53 reviews
53 hotel reviews
Reviews in 50 cities Reviews in 50 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 20, 2013

We stayed when this hotel was known as the Hilton Embassy Suites Reforma. The location is excellent, right in the middle of MC's main drag. Had no problems walking around by day but although staff assured us that the main streets are quite safe, we preferred to take taxis after dark.
The rooms are spacious & very well appointed. Slept like an infant in the large bed.
Breakfast was a lavish affair in a cheery room with good views of the street outside. There was also a Starbucks in the lobby. At night the breakfast room served as a restaurant, which I ate in once; it was excellent.
Found staff to be generally very obliging

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello! I believe this is not the hotel where you stayed ;) however thank you for the time you took writing this review. In your next visit to Mexico please give us the chance to be your home in this beautiful city, i can assure you that you'll love this hotel, the staff will be happy to assist you at any of your needs, and if you a re a coffee lover you must try our coffee cart at the lobby, where our barista will prepare you an excellent coffee with our exclusive coffee blend, prepared with different coffee bean from Veracruz and Oaxaca. As you can see we are ready to give you the experience and treat your deserve here in Mexico City.
Best Regards
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Bethany, Connecticut
Top Contributor
69 reviews 69 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed May 17, 2013

This is a good business hotel in the Hilton tradition. The rooms were comfortable and well maintained with typical business amenities. Wi-Fi was available for a small fee and proved serviceable. Small charge also for a large bottle of water but worth while.

Staff was courteous and attentive.

Breakfast and happy hour available on the executive level was stocked with regional treats and has a good view.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review.
We are glad knowing that your stay with us was a pleasant one, i see that you enjoyed the executive lounge, this amazing area of the hotel is considered as one of the largest on the city, if you book any of our suites you grant access to it and to a daily breakfast buffet as well as the complimentary drinks. Its an honor for us to receive this comment. Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
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Palo Alto, United States
1 review
5 of 5 stars Reviewed May 15, 2013

Great location , good facilities, very safe and secure hotel . Walking distance from many good restaurants and attractions. Staff/Service was very good. Overall great experience. I will stay here again If I visit Mexico city again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, thank you so much for your review, for us us very important to know all the opinions of our guest about their stay with us.
It's great to receive this kind of feedback, for us is very important to deliver quality service and unforgettable memories. We are glad knowing that you find this hotel as a great option for your visit to Mexico. Once again, thank you for your review, best regards.
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Austin, Texas
Top Contributor
57 reviews 57 reviews
21 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 14, 2013 via mobile

This is a new, sleek feeling hotel with style. My room had a great view and was well maintained. It's a block or so from the Bellas Artes Gallery and short and safe walk to the main national plaza. I'd definitely stay there again. I also attended an onsite conference and those facilities were also great. I'd also potentially give it 5 stars for value depending upon what rate you get.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hi, before anything please let me thank you for your honest comments, this kind of review let us see our opportunities areas, it's great to know that your experience with us was great. Whenever you come back let us be your home far away from home.
Thanks a lot for your comments, best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
london uk
Top Contributor
66 reviews 66 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed May 13, 2013

I am so glad we changed from our initial choice (The Intercontinental) to this hotel. We are staying 3 days in the city before going onto Cancun and returning for 3 more days (though not to this hotel).
The hotel has a nice clean modern lobby with smiling porters and staff welcoming you whenever you come in and are always on hand to offer their assistance. Very smooth check in - Hilton Honours Silver member. The hotel is in the perfect location for walking to the historic centre to see all the sights. The Intercontinental and other hotels near there are a long way from where you really want to be to start your trip to this city. We never felt unsafe having heard all sorts of negative reports. The Hiton is right opposite a park which is beautifully light up at night, with water fountains and it is quite safe to walk through, as were the main streets down to the centre - which took about 15 minutes. Police are everywhere which makes you feel safe.
We were on the 23rd Floor with fantastic views over the city- though there seemed to be allot of cloud cover most days (could have been smog) it still was 30c and about 17c at night.
The room we booked was a standard king on a "family package rate" which included breakfast and wifi (scroll down on their rates for these packages as it was cheaper to book this package than a flexible bed and breakfast rate) and was fully cancelable (I emailed them just to make sure 2 adults could book this rate and they confirmed we could) - It was spacious, lovely King bed so comfortable, flat screen LG tv with good selection and picture quality - bathroom could have been designed a bit better and they could have been more generous with the shampoo, conditioner and body lotion - one tube for 2 people... when we requested more towels or more shampoo it arrived within a couple of minutes - even at 6am in the morning.
Breakfast buffet was fantastic - good choisce of Mexican and International choices - eggs made to order - nice pastries and cakes, good freshly squeezed fruit juices, nice fresh fruit concoctions and no charge for espresso.
Nice lap pool and sundeck, nice clean health spa - free to use - with gym, steam room and jacuzzi.
We booked a trip to Teotihuacan pyramid and Basilica Guadalupe through concierge 38us$ each which was fantastic - small minibus with 5 other people - great guide spoke in spanish and english - full day tour.
Asked the concierge for recommendation for a typical mexican restaurant within walking distance of hotel - only bother with the Cafe de Taguba - lovely.
I emailed the hotel prior to our arrival about transport to the hotel - they recommended when we arrived after clearing customs go to the Nueva Imagen taxi desk - prepay for a taxi to the hotel - was only 205 pesos (the other taxi company Sigeo was 300) - nice clean car and was waiting for us at their own stand.
We are now off to Cancun for 5 days (staying at the Westin Lagunmar) and are returning to Mexico City staying at Las Alcobas for last 3 days - I dropped a bag off - absolutely beautiful hotel in a lovely neighbourhood with all the designer shops like Etro, Max Mara, Kiton etc.... but a longway from the historic centre should be a nice way to end our trip - will review it on my return.

Room Tip: ask for a high floor overlooking historic centre
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello!!! before anything please let me thank you for your comments, it's great to know that your experience with us was great and it's an honor to receive a review like this, thank you very much.
We are very proud about our location, you can access many local attractions as well as corporate offices just by walking distance and thanks to the government support this area has become one of the safests in the city, is well patrolled by mounted cops and at nights the lighting is very good throughout the area. I see that you enjoyed the executive lounge, staying in any of our suites grant you access to this amazing area of the hotel and our staff at this section is always happy to receive you. Thank you so much for your review and whenever you come back to Mexico, please let us be your home outside home! Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed May 10, 2013

Stayed for 4 nights in the Hilton hotel. The only real negative is that check-in was not as smooth as I hope but otherwise, the hotel is clean, friendly, safe, great gym, lap pool (COLD), tasty breakfast, amazing views from the lounge, and nice size for the rooms.

Within walking distance you can find lots of restaurants, parks, and car-less streets.

On sunday they close the blvd for traffic and tons of people ride their bikes. Just wonderful.

Please keep in mind- when you ask for the cost of a taxi to a destination, the bellboy always try to get you a hotel taxi. They are way more expensive, up to 3x. Just walk left and whatever the hotel tells you re: cost- say 1/3 of that to the driver.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Isaias A, Manager at Hilton Mexico City Reforma, responded to this review, July 2, 2013
Hello!!! before anything please let me thank you for your comments, I've already shared this review with the front office staff to make sure this kind of situations do not happen again, thanks a lot for the heads up. As you mentioned it, thanks to our location many restaurants and local attractions are nearby walking distance. And every Sunday all Reforma Avenue is closed so everyone can have a great bike ride, e and after that, what about having brunch at our 6th floor ;) Thanks a lot for all your comments, we are waiting to see you soon!
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Additional Information about Hilton Mexico City Reforma

Also Known As:
Hilton Mexico City Reforma Hotel Mexico City
Hilton Mexico City Reforma Hotel
Hilton Mexico City Reforma
Address: Av. Juarez 70, Col. Centro, Mexico City 06010, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Mexico City
#6 Luxury Hotel in Mexico City
#8 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Mexico City Reforma 4*
Official Description (provided by the hotel):
The five-star Hilton Mexico City Reforma hotel is located beside the downtown, historic area of Mexico City – alongside the city’s finest architecture and theatres, embassies and art galleries. Fifteen minutes from Mexico City Airport, this central Mexico City hotel is a short drive from the bustling financial and business areas of Mexico. Recipient of a TripAdvisor award for 'Best Hotel for Business Travelers', this hotel in downtown Mexico City boasts an impressive conference and event space that can accommodate groups for 15 up to 5,000 with ease. Enjoy a swim in the 25-meter rooftop pool, work out in the fully-equipped fitness center or enjoy a delicious meal in one of 3 hotel restaurants. Decorated with original artwork by renowned Mexican artists, the Hilton Mexico City Reforma hotel is proud of its heritage - and the attentive service provided by its staff. ... more   less 
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