Over the past several years, I have stayed at Hotel Cuba many times (and usually for three weeks at a time). Until the last several trips I had been very happy with the hotel, but the last two trips I had bad experiences.
In April I was forced to move to another room for one night at great inconvience to me. I had unpacked everything and was settled in for 3 weeks, I thought. Apparently management wanted my room for a group or large family and they gave me NO CHOICE.
This last trip was even worse.. I had made reservations three weeks in advance and requested that I would like one of the three rooms that I prefer. I recieved an e-mail saying reservation confirmed.. When I arrived I was told that the room(s)were not available and I was given a room with a double bed (the room I requested had a king size bed) and was an inside room with very poor ventilation.
I am sorry that the management apparently does not value good repeat customers..
- Also Known As:
- Hotel Cuba Mexico City
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