Here is the clearest account of my experience with this B and B that I can give. My husband and I where really looking forward to staying here due to the exellent reviews. It didn't start out well. I booked my rooms online since I was having a very hard time understanding the person on the phone.
I booked two seprate rooms since availability was low. A few minutes later I got a message that they canceled one of my reservations because the site had not been up dated to show current avaiablity and the larger room had been taken. Six frusterating emails back and forth we agreed on a room with shared bath for two nights. Our stay was fine. The place is very pretty. The guy that ran the office during our stay was very nice and helpful. Breakfast wasn't quite as fantastic as some made it out to be though not bad. The neighborhood isn't as great as some made it out to be either but not bad and fairly convenient to get around.
We spent the day exploring the city by subway which was really easy but I noticed several people eyeballing my engagment ring. Stupidly, I took it off for the evening before going out again, only the second time if fifteen years. Stupidly again, since the room didn't have a safe I left it on the night stand under my book. Needless to say I forgot to put it back on. We where in a hurry the next morning and checked out quickly after eating. I called as soon as I realized what had happened. I spoke with Allan. He said the room had been cleaned and that staff hadn't turned anything in. After a quick second sweep, he informed me that my ring wasn't there so I must have forgotten packing it because there was no way the staff had taken it. He informed me that they had never had any complaints about theft so I was mistaken. I said if he had that much faith in the staff, my ring was still in the room other wise it had been taken. Again he told me it had not been taken. I may do really stupid things sometimes, like setting my engagement ring on a night stand, but I didn't forget about packing my ring. I know where it was left. Yes! it was taken and I was treated with extreme disrespect from this B and B.
Chose another hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I am glad to read that you really liked our house and our service and of course I am really sorry you have lost your engagement ring.
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As I told you several times in emails, I am confused and I understand you feel irritated. You have lost something really important to you and you want to find a responsible.
However, I am really disappointed and quite irritated too when I read that we treat you with disrespect and when you accuse my staff. In other occasions, the cleaning women have returned me rings and hoop, shoes, a rolex and even money guests had forgotten in their room… I think you have been really disrespectful with us since your phone call from the airport this day you did not find any more your ring. You called us 3 times asking for it and accusing my staff of theft. For me, it was really aggressive and rude from you. Despite your attitude, we really tried to help you and looked for it for 1 hour in your room, outside the room, in all the sheets of our B&B, in the bathroom but you definitively did not let in there. I can understand your desperation but I cannot understand your aggressive attitude.
I hope you will find your ring one day in a secret place you may have kept it.
After this unpleasant situation and to avoid this type of annoyance, we have decided to put safety box in all the rooms.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.