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“Historical Hotel but there are some things you need to know” 4 of 5 stars
Review of Hotel Geneve Ciudad de Mexico

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Hotel Geneve Ciudad de Mexico
3.5 of 5 Hotel   |   Londres 130 Col. Juarez, Mexico City 06600, Mexico (Formerly Hotel Calinda Geneve Mexico City)   |  
Hotel amenities
Ranked #36 of 282 hotels in Mexico City
Denver, Colorado
Top Contributor
61 reviews 61 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
27 helpful votes 27 helpful votes
“Historical Hotel but there are some things you need to know”
4 of 5 stars Reviewed April 21, 2013

I stayed here for 3 nights in a junior suite for a business trip. We chose this area because it is safer compared to many other parts of the city but still "in the heart" of things, and we all felt very safe. There are many restaurants, shops and money exchange places nearby. It is known as La Zona Rosa.

I had a very comfortable, nice and clean room on the first floor, my windows were part of their atrium or El Patio room (which is beautiful) so I had no view but had lovely, light-filtering stained glass instead. In the evening, I closed the heavy-curtains in preparation for when I eventually would go to bed. Since I still had lights on in the room I couldn't tell that there was an issue but once I actually went to bed and turned all the lights off, it was glaringly obvious. Because of the beauty of the atrium and to show it off, hotel staff don't ever want to shut off the lights, the light from that room shines into your room ALL night long while you try to sleep (even with the curtains closed because it shines in from the sides and top since the curtains aren't big enough and arranged in a way to block out that light). If you don't have an issue with light while you sleep, you'll be fine. But if you prefer a cave-like room, this is not the room for you.

On my last night I also found out that all rooms have a scent plug-in, according to the housekeeping staff person who came to remedy this situation this is because all the rooms have a musky odor to them that the hotel just can't get out and need to mask. I wouldn't have noticed except that the plug-in ran out of scent. The A/C is a little loud but if you like white-noise, you won't mind it. By the way, the housekeeping staff was extremely nice and helpful at all hours.

Part of our booking included a breakfast at the Veranda Bistro, the breakfast was tasty and the omelet chef was really nice. Servers treated the male guests/dinners with courtesy and efficiency (I traveled with both male and female coworkers), but seemed to have no interest in providing good service to female dinners. Front desk staff were hit and miss when it came to being helpful.

Bonus: as you exit the hotel's main lobby (but before you make it to the sidewalk), there is a pharmacy/general store on your left hand side that opens early and closes late and on your right hand side there is a Sanborn's Restaurant also open early and closed late.

FYI: I was 7 and 1/2 months pregnant at the time and was overall very pleased with this hotel but especially the location.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 22, 2013
thank you very much for your kind comments

sincerely
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280 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
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Tel Aviv, Israel
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 20, 2013

I stayed there for three nights. Although the front desk couldn’t find my booking, they gave me a room immediately. The hotel décor is amazing – beautiful interior design of the public areas. The room was large but a little bit outdated and needed to be cleaned better. The bed was comfortable. Internet access is free. Hotel’s taxi service is very efficient.
The hotel is located in the heart of Zona Rosa where you can find restaurants, clubs and shopping areas.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 22, 2013
Thank you very much for your comments we are going to take care of what you wrote

sincerely
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usa
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 19, 2013

-Our stay started by excellent greeting of bell hop - Rogelio and ended with him.
-Took care of our car which we had to park a bit down street due to traffic, our luggage and giving us full walk-thru of hotel and room itself
-Valet parking is free and easy to access next door if needed
-Hotel lobby, bar and back rooms are a museum in itself.
-Two old courtyards are located in back of hotel and worth the stroll to get a feeling of the hotel and its history years ago.
-The smaller courtyard is used for breakfast and has full breakfast buffet and omelette station on demand.
-Hallways are a bit dark and could use an update, but then again you hopefully won't be hanging out there.
-Will stay here again on my next trip.
-World class service!

Room Tip: -Inner rooms away from main street
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 22, 2013
thank you very much for your comments

sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 25, 2013

It's a great hotel in a convenient neighborhood. It has old and proud history and it's very well-maintained till these days. The room we were staying was on the small side and it got noisy on weekends (lots of bars around the hotel), but other than that everything was very comfortable. I had an unfortunate accident and injured my ankle during the stay. The hotel kindly lent me a wheelchair that I can use around the city and helped me get up and down the stairs on the main entrance of the hotel. I would recommend.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 2, 2013
At the Hotel Geneve Mexico City we value all of our guests comments

Thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frome, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 21, 2013

We stayed at this hotel for five nights when we arrived we checked our room and t he beds were really small we asked for another room and no problem they changed it to something bigger. Thank you manuela. The hotel rooms are a ll a bit tired but the rooms were clean and the beds really comfortable. The feel of the hotel was pleasant and you felt part of the ongoing history of such an old lady.
There was a conference on and loads of security in place but despite that the staff were very professional and helpful. My friends also requested a room change and were satisfied with the professional service. The hotel is in a great position for getting around the city. Although we used to live in mexico many years ago and know our way around we used the taxi service outside the hotel and it was great. We would stay again

Room Tip: Ask for large beds
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 2, 2013
We really appreciate your comments thank you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santiago
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 21, 2013

Excelent place to stay. The lobby staff was very helpfull, Hotel Lobby has a very old look but very taken care off, Its that Old World Charm that is amazing. Lobby looks like a museum.

Room was very tidy and clean, but it had kind of old furniture, hallways looked like something out of the Shinning, kind of dark and creepy.

the concierge staff wasnt really helpfull. didnt have a lot of info on the Wrestling Matches (which is very big in mexico) and he quoted 100 peso rate to the coliseum when it really was 20 or 30.

location is great, in the middle of the Pink Zone, in front of a small shopping center, and 2 or 3 blocks to the central avenue, paseo de la Reforma, where you can have something ti eat, walk around or eart something. the neighborhood is very safe and close to a lot of public transportation.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 2, 2013
Thank you very much for your comments, sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bombay
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 15, 2013

The Hotel situated on a quiet street in the centre of town reflects a lovely old world charm. High ceilings, wooden beams and old photographs well displayed. The rooms are large and spacious and the bathrooms well fitted. There is a lovely skylit restaurant with bird cages and sunshine streaming through. The staff is vey polite and helpful. The downstairs restaurant is serve by lovely ladies with quality food and a nice choice of items. A delightful place.

Room Tip: Take a room facing the street
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luis Felipe B, General Manager at Hotel Geneve Ciudad de Mexico, responded to this review, April 2, 2013
Thank you very much for your comments we appreciate them

sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Geneve Ciudad de Mexico

Address: Londres 130 Col. Juarez, Mexico City 06600, Mexico (Formerly Hotel Calinda Geneve Mexico City)
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites
Hotel Style:
#26 Romantic Hotel in Mexico City
#26 Family Hotel in Mexico City
#45 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Geneve Ciudad de Mexico 3.5*
Official Description (provided by the hotel):
Experience the most legendary hotel in Mexico. Avant-garde elegance and first class service are characteristics that the Hotel Geneve has maintained throughout the more than one hundred years since its inception. The architecture and decoration bring to mind a classical European style. The many antiques and pieces of art have become an integral facet of this museum hotel. Located in the heart of the famous Zona Rosa, the hotel is just a couple of blocks away from one of the most important avenues in the country, the well known Paseo de la Reforma. The Hotel is within walking distance of business and leisure areas which include many restaurants, bars, clubs, museums and the Centro Historico, or Historic City Center. ... more   less 
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Also Known As:
Geneve Hotel Mexico City
Geneve Mexico City
Hotel Geneve Ciudad De Mexico Mexico City

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