We stayed in this hotel in Feb. 2013 and booked again for Nov. 2013. We stayed one night and had a very positive experience. The only reason why this isn't "perfect" is because there is a lot of outside noise heard at night. But then again, its a big, busy city! We had a reservation for 5 days later for our last night in Mexico before flying out. We had booked more than 2 months in advance but when we showed up, there was a problem with some of their rooms and so they had booked us into another hotel, 5 blocks away. We weren't too happy because we were tired, were expecting someone to pick up our vehicle at this hotel, and had already reserved a cab for early the next morning to take us to the airport. However, the staff was wonderful and accommodating and helped us figure it all out. They upgraded us to a brand new hotel that was quite a bit more expensive, at no cost to us. Will definitely stay at Hotel & Suites del Parque again.