The hotel staff tried hard, but management failed us. One morning we left after the maid had already knocked on the door. We assumed she would just come back, but she never did so the room was never cleaned. We asked two days in a row to be moved to a room with a refrigerator. The first day, they forgot. The second day, they moved us to a room without a refrigerator? We pointed this out and they said they would have a new room in a couple of hours and they would move us while we were out. Never happened. We came back with milk and no refrigerator. After waiting in the lobby to see if we could switch again, they told us no. I asked for 1 free glass of wine for my wife for the frustration and the answer was, “I don't think so!” Even though the beds in the new room were worse than the first one, we gave up so we could unpack. We also had an issue where the package on the website we used was for a superior room and free breakfast for kids. It turned out to be an "Adults buy one breakfast (130 pesos)" and then the kids were free. I had to put up a battle to get the one day’s worth of breakfast for the kids for free and the next day we had to buy the adult breakfast. I paid extra for this package and on my voucher and theirs, it clearly stated "Kids breakfast Free!" Bottom line - The staff, overall was nice, the rooms were small, but OK, the location was good, but on our next trip, we will stay somewhere else. There are a lot of great options in DF, so no reason to go where the customer service is lacking.
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- Also Known As:
- Plaza Florencia Hotel Mexico City
- Plaza Florencia Mexico City