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“Great hotel, location, and staff” 4 of 5 stars
Review of Room Mate Valentina

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Room Mate Valentina
3.5 of 5 Hotel   |   Amberes 27 | Zona Rosa, Mexico City 06600, Mexico   |  
Hotel amenities
Ranked #25 of 293 Hotels in Mexico City
Certificate of Excellence 2014
San Francisco, California
1 review
“Great hotel, location, and staff”
4 of 5 stars Reviewed April 10, 2013

First off, the staff here were amazing. They were kind, friendly, and very helpful. Everyone spoke English and were able to accomodate our busy and hectic schedules. Whenever we needed directions, they were more than willing to help! The breakfast was great too; there was toast, fruit, pastries, specials of the day, juices, and more. Plus, the chef was so sweet too! The rooms were really cool and designed well. Only thing is that the basin for the sink was designed oddly, toilet was weak, and the glass for the shower was very revealing. Plus, there was no door to the bathroom and the towels were very frayed! But besides that, the hotel is great and we barely had to wait for the elevator. Yes, it is located in the gay district, so there are a lot of sex shops and bars around galore. But the area is VERY safe with police literally on every block. Plus, the metro is only three blocks away, making transportation very simple and easy. Definitely recommend!

Room Tip: Choose rooms on higher floors and ask for a view if possible
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, May 1, 2013
Dear Musicloverr29 !!!!!!
Thank you so much for your kind words!

It is a pleasure to know you have enjoyed your stay in Mexico City and you feel special in our hotel.
That is exactly our purpose!

We appreciate the comments made ​​in reference to your room to take them into account to improve

Hopefully we will see you soon!

Laura Cabral
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511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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English first
Waterloo, Canada
Top Contributor
97 reviews 97 reviews
84 hotel reviews
Reviews in 71 cities Reviews in 71 cities
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed April 7, 2013

Stayed here for 3 nights on Easter weekend. It was a perfectly decent stay and we had no regrets choosing this hotel. We had read the reviews ahead of time and so were not surprised to see the wear and tear of a not-so-new hotel. But the rooms were clean and comfortable and were adequate for our purposes. In the end, the stay was not particularly special, but for the price we felt it was of decent value.

We ended up upgrading to a "deluxe" from the most basic "executive" for an extra $5/night as they no longer had any rooms available with a queen bed. It was a much bigger room, and we were happy we upgraded although the "executive" seemed fine enough. The room was clean, but nothing to write home about - mostly bare white walls with the occasional artsy graphic. We overlooked the street and was pleasantly surprised that we couldn't hear the street noise (on the 6th floor). There was a comfortable seating area and fridge.

Bathroom was fine, although we did have one evening where there was very minimal hot water. We didn't bother getting management though as it seemed it was likely just a high volume time of day. Towels were thin and just further emphasized that this wasn't really a "boutique" hotel from our perspective.

Breakfast was fine - toast, cereals, fresh fruit and one hot entree - one day an amazing Mexican specialty, the next day, boring scrambled eggs.

In the end, the best thing about the hotel was its location. We loved being in the heart of things in Zona Rosa with all the restaurants and bars. We understood how some people might be turned off by the more adult-nature (with the various sex shops) and at times more party atmosphere of the neighbourhood (lots of bars in the area), but we personally never found it threatening or sketchy. It was only a 5 minute walk to the metro which was great for exploring the city. We never took any taxis to or from the hotel so couldn't comment on the ease or expense of such a service.

All in all, we enjoyed our stay at Room Mate. It wasn't the best hotel, but it wasn't bad by any stretch and we were happy enough with our choice.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, April 11, 2013
Dear Cemmm!

On behalf of the entire team we thank Valentina share your experience through TripAdvisor.

That is gratifying to know that enjoyed your stay with us.
We hope you consider us for future visits to the largest city in the world, the rest of the Room Mate hotels are at your fingertips in cities like New York, Miami, Florence, Spain, Argentina, and soon Amsterdam.

Best Regards,

Laura Cabral
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California
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

I stayed here twice on a recent Mexico Trip. I have to say I enjoyed it much more than the Hyatt Regency in Polanco and the other hotels I stayed at. The neighborhood directly outside the hotel is a vibrant gay community, with establishments to suit all tastes within walking distance. Insurgentes Metro station is a very short walk away. The neighborhood is safe and comfortable at all hours of the day and night.

The staff was very helpful and all spoke English and Spanish, which was good for me. They gave excellent food recommendations and advice for touring the city. I ran into the same issue that D4Dave did with an overpriced town car ($220 pesos for about a 1.5 mile trip to Polanco). A metered fare would have easily been under $100 pesos. For future trips I specifically mentioned that I wanted a taxi and the price range I expected. Be sure you know the price of the trip and agree with it before getting in the car. If you are afraid of the Metro, don't be, you will save a ton of money ($3 pesos per trip).

My room was HUGE and a great value at about $80USD per night after taxes. No hidden charges. Breakfast was complete and available till noon. Room has a built in sound system but you need to have a cable to use...didn't seem to support bluetooth or its own ability to produce music. There was always at least one channel on the television with English programming on, at some points 2 - 4. The bed was comfortable. Daily housekeeping was appreciated. Urinal in bathroom was kind of cool and saved water.

Read about noise issues, and I have to disagree with most. I stayed on floors 3 and 7, and in both rooms, as long as you shut the windows it was very quiet. You can occasionally hear the pulse of one of the bars across the street or somebody yelling but it would be unrealistic to think you could get rid of that...either way it was not an issue and should not be a factor in booking here. As a matter of fact, my room on the 25th floor of the Hyatt was noisier. Never heard noise from neighboring rooms, which were occupied.

Dislikes? Not really any...I wish you could have less lights on in the room at one time, like, just the green octagons lit up and nothing else, I guess that would have been cool. Thinking...thinking...yeah that's the only complaint!

Bathroom was large and had different sections for the sink, toilet(s), and shower. Water pressure on the shower was very good, sink not so much but isn't really necessary there. Windows next to mirrors looking out to the room were fun and different.

So yeah, functional, hip, and VERY convenient hotel. I will definitely stay here during my next visit to the DF, which I hope is very soon! I HIGHLY RECOMMEND.

Room Tip: Spend the extra $10 on the Deluxe Room. It's worth the money.
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, April 10, 2013
Dear Customer, Thank you for your excellent review of your stay with us.
It is a great satisfaction to know that we could convey the experience room mate and we did feel like home.

As you mentioned, to tour the city many times should take the subway, but when necessary to take a taxi, at the hotel we have a taxi service that handle a fixed rate and to provide security.

We would love to greet you again sometime.

Best regards,

Laura Cabral
Reception Manager
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Canberra, Australia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 20, 2013 via mobile

Don't let them call you a taxi tho, they called us one so we could go in to the city, we got a taxi from the centre city the day before it cost us 35 pesos on th meter with traffic, Room mate called us one to do the exact same trip, but a private taxi no meter no radio showed up took us to the exact same place and wanted to charge us 130 pesos for the trip when I said no he through a tantrum.

So other then that rooms are awesome look cool hotels nice and clean an the breakfast is great, hotel staff are friendly as and always wanting to help. Highly recommend this hotel but not there taxis

Only other kinda annoying thing is no backboards on the beds so you pillow sometimes gets swallowed down the hole

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, March 22, 2013
Dear D4Dave!!!!!

We want to thanks you for your kind words.
We really hope you enjoyed your visit in mexico city.

About the taxi service, for us is very important your safety, for that reason sometimes we recommend the taxis are outside the hotel these are tourist taxis and flat rate.....so if we have the pleasure to see you soon, please do not forget to contact me directly is case you need more information about it.

Best regards,

Laura Cabral
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washington, DC
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 20, 2013

Simply put, the Room Mate chain is trying to be a mid-priced option for a boutique hotel. Keep then in mind these two things (1) the boutique part means form over function, and (2) the mid-price means they can only be so cool. Your room thus looks like your 26-year old roommate went down to Ikea and spent money but not much primping the place. You either buy into it or you don't. The result is pretty good, but the photos would go on someone's blog, not in Architectural Digest. It's cool, but not way cool.

For practicalities, it works well. My room was much larger than I expected, with a huge bed, desk, couch, chair, and multiple compartments to the bathroom. Two people can share without being on top of each other. Still, the couch and desk were made for looks, not comfort. The bed was fine. The lobby is pretty much nothing; you won't hang out there. The room has everything you need--glasses, toiletries, a safe, and so on--but comparing this place to something like a Marriott simply isn't fair.

The location is in the Zona Rosa, not a real cool part of town anymore. It would work better in Condessa. The street it's on is bam!smack in the middle of the gay party distinct. Not just the gay district, the gay party district. The throbbing members of those nightclubs are just outside. You need to be okay with this. I was there on a Saturday eve and the room noise was negligible. Those windows are sealed tight.

The price is a tad higher than it should be, but not irritatingly so. The taxi they hailed me for the airport charged me just under what a street taxi would charge. The hotel staff was very pleasant. Next time, I might look around to find something a bit cheaper, but I wouldn't be unhappy staying here again.

Room Tip: The higher the better. Get away from street level.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, April 11, 2013
Dear Tomaj!!

Thank you very much for your time to write your experience at Room Mate Valentina. We really aprecciate your words about your stay here.

I hope see you soon again.

Regards,

Laura Cabral
FDM
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Winthrop, Massachusetts
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed March 19, 2013

We stayed here during a quick 2 night trip to Mexico City and it was the perfect hotel. We arrived via taxi, and while Amberes St. is busy and narrow, we had not trouble being dropped off right out front. Check in was very easy as the staff found our reservation right away. We were so impressed with how clean and well decorated the lobby and lounge area was. It was very welcoming. Since it was still to early to get our room, we used the lobby bathroom to change and freshen up, then dropped our bags with the valet and went to explore the city for the afternoon. We ended up getting back pretty late, after 9pm, but it was still no problem. When we finally got to our room on the sixth floor, we were thrilled! We were in a standard room and it was huge. The bathroom is large and has a nice layout with separate shower and toilet room. The living area was nice, and the bed was very comfortable. Wi-Fi is free and they also have a console where you can plug in your ipod or smartphone to be able to pipe your music throughout the room in the surround sound speakers. The staff was amazing the entire stay, even when we had to extend our trip by one night due to my partner getting very sick and unable to travel. I had breakfast every day in the lobby. It is standard continental breakfast fare, with one Mexican special. The location is perfect right in the heart of Zona Rosa with lots of stores, nightlife, and restaurants nearby. We safely and easily walked everywhere. I would definitely stay here again and look forward to trying out some other Room Mate properties.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, March 22, 2013
Dear Nick Nack!!!

Muchíiiiiisimas Gracias!!!!!

Thank you for taking the time to evaluate your stay, and your email about your experience with us at Room Mate Valentina. It is extremely motivating to staff our hotels read comments like yours!
We love and even more to hear that your stay was enjoyable. Thank you Thank you!
Valentina hope become your companion during his visits to Mexico and the rest of Room Mate Hotels (Madrid, Miami, New York, Argentina and recently Florence)

Thanks to customers like you our daily effort is rewarded with such comments.

Kind Regards,

Laura Cabral
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Rochester, New York
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 19, 2013

Me and my fiance and another friend stayed in Room Mate Valentina between March 9th and 12th, 2013. We booked in this hotel in last minute and it was a wonderful surprise when we arrived. The staff is excellent and thank you for welcoming us to your hotel with open arms and smiling faces. We arrived at 4:50AM and the receptionist made all the effort to accommodate us and check in us early. He gave us several options and it made a huge difference for the beginning of our 4 day vacation because we were able to get some rest in that morning and start the day fresh, rested, and clean. The first day, we stayed in the room shown in the picture. It was very modern and well decorated. Although some corners of the room and the bathroom was showing some tear and wear, overall it was a great room. The following days, we stayed in room 1104 and we loved it. The location is perfect for Zona Rosa area in Mexico City. We were able to walk everywhere and visit the bars, go shopping and come back to hotel without any issues. Everything was in a walking distance. The hotel is 4-5 minutes walk from Insurgentence Metro Station and the neighborhood is very safe and friendly. I am a frequent traveler and visit 5-6 countries every year and this hotel was one of the memorable hotels for me. The staff makes a big difference because all of them are very warm and welcoming and very helpful. Thank you very much!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
valentina_direccion, Front Office Manager at Room Mate Valentina, responded to this review, March 22, 2013
Dear Oktay!!

First of all, we would like to express our most sincere appreciation for choosing our Hotel Room Mate Valentina during your stay in Mexico City.

We love to know you have enjoyed your stay with us
on Behalf all staff I want to thank you for your kind words.

Hopefully we will see you again soon!

Best Regards,

Laura Cabral
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Room Mate Valentina

Address: Amberes 27 | Zona Rosa, Mexico City 06600, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
#17 Romantic Hotel in Mexico City
#18 Family Hotel in Mexico City
#46 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Room Mate Valentina 3.5*
Number of rooms: 76
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Also Known As:
Room Mate Valentina Hotel Mexico City
Marco Polo Mexico City
Hotel Marco Polo
Room Mate Valentina Mexico City

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