Two things changed about this hotel since I stayed there in June 2013. The first was that I got a far better rate through hotels.com. The second is that the hotel has never responded to my complaint about not returning my 'incidentals deposit' from that initial visit. I guess they never read the reviews on this site, or simply do not care. I do give them an A-plus for amenities after spending a week again in Taxco with no elevators, no AC, and lots and lots of steep stairs to climb. The free shiuttle service to the airport is also a nice add on.