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“Worth every dollar!” 5 of 5 stars
Review of Gran Hotel Ciudad de Mexico

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Gran Hotel Ciudad de Mexico
4.0 of 5 Hotel   |   Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico   |  
Hotel amenities
Ranked #2 of 286 Hotels in Mexico City
Grecia
1 review
1 helpful vote 1 helpful vote
“Worth every dollar!”
5 of 5 stars Reviewed August 7, 2014

We stayed for a few days. Everything worked perfect. The staff was polite and willing to help all the time. The hotel is well maintained and clean. Our room had a huge flat TV! The only negative comment we have: the rooms are somehow dark and need more light.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review, August 10, 2014
We appreciate your review about your latest stay with us. It was a real pleasure to welcome you, at Gran Hotel Ciudad de Mexico we have beautiful rooms with the amenities you will need such as a 50-inch LCD TV. In a near future we hope we can have the opportunity to receive you again.
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1,017 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Los Angeles, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 7, 2014

Great location. I asked for a room on a higher floor upon arrival and was given one (206), breakfast included and delicious. Dinner on roof terrace was also good (loved the cheese fondue), great view from there as well as from our room to the Zocalo. Always entertaining to watch what is happening in the square. We did not have a problem with noise at night. The beds were very comfortable, and the bathroom with big tub was awesome. I compared prices and the best deal was either on the hotel website or through Orbitz. Very reasonable. The service was excellent - thank you to Sergio, Salvador, Elena, Luis, Jose, Enrique and Cynthia for a great stay. We'll be back!

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 6, 2014

We only stayed one night but we received wonderful service from the moment we arrived. All staff we encountered were friendly and informative. The Terraza restaurant serves great food and has a great view of the central square. The staff (we were served by Adam, Alex, and Erik) in the restaurant were lovely and the food was excellent and reasonably priced.

The building itself is beautiful with stained glass on the ceiling and a wonderful ornate elevator. The staff give you more info about the history which is quite interesting. The room was spotless and the bed was comfy. Highly recommend!

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holanda
1 review
4 of 5 stars Reviewed August 6, 2014

Great location and check out the view from the roof bar. Nice spacious rooms and very friendly staff. ..............................................................
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review, August 29, 2014
Thanks for your visit as your mention we have only 12 rooms overlooking our zocalo, however our internal rooms have the same characteristics of the above so both will make your stay an enjoyable time. Our employees are very pleased to offer a first quality service to our guests. We hope to have you back with us.
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Usa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

My wife and I greatly enjoyed our stay at Gran Hotel in July. The hotel staff are very professional and friendly. The Terrace Restaurant gives a breathtaking view over the historical Constitution Plaza. The waiters and managers at the Terrace Restaurant are very efficient and kind, particularly Adan and Alex. Adan and Alex at the Terrace Restaurant delivered high quality service beyond what they were expected.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brasília, Distrito Federal, Brazil
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 5, 2014

Amazing hotel. Extremely friendly crew (thanks Cynthia and Beatriz). They let us made a late check with no extra charges. The restaurantAmazing hotel. Extremely friendly crew (thanks Cynthia and Beatriz). They let us made a late check out with no extra charges. The restaurant view is atonishing at night. A marvelous decoration. have only one complaint: the bed was very uncomfortable. Head position was far below the position of the feet. There was a depression at the shoulders. also happened in the sofa bed where our kids slept. view is atonishing at night. A marvelous decoration. have only one complaint: the bed was very uncomfortable. Head position was far below the position of the feet. There was a depression at the shoulders. also happened in the sofa bed where our kids slept.

Stayed July 2014
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Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review, August 15, 2014
Thank you very much for your review about your stay and for sharing with us your own pictures in Gran Hotel de La Ciudad de Mexico. We really appreciate that you accepted the recommendation of your companion and gave us the great pleasure to host you during your stay. As you kindly mentioned both of the Restaurants served delicious courses and it is very interesting t visit them. Both of them offer different kind if food, ambience and street view or a more panoramic view from Restaurante La Terraza. We will be glad to welcome you soon!
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

This hotel is in a great location right next to the Zocalo. It is built in a grand colonial style and the main atrium is very impressive. I liked the period elevators (the old caged style elevators where the attendant pushes a handle) and the high ceiling both in the rooms and public places. The terrace restaurant gives you a great view of the main square and cathedral.
Food is not exceptional but then you don't stay at this hotel for the food - there are better places to sample that. Breakfast was the same - nothing to speak of......I would definitely return to this hotel on my next visit

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos R, General Director at Gran Hotel Ciudad de Mexico, responded to this review, August 15, 2014
We are happy to know that Gran Hotel de la Ciudad de Mexico accomplished your expectations. Hosting in Gran Hotel de la Ciudad de Mexico is an unforgettable experience since the entrance. The decoration, the marvelous Tiffany stained glass ceiling, the quality of the service and the warm treatment from all the staff are combined in order to offer you the best stay in Mexico City. We look forward to welcoming you again
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Additional Information about Gran Hotel Ciudad de Mexico

Address: Av 16 de Septiembre 82 | Col. Centro Historico, Mexico City 06000, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#1 Family Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#2 Romantic Hotel in Mexico City
#11 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Gran Hotel Ciudad de Mexico 4*
Number of rooms: 60
Official Description (provided by the hotel):
In just one building you will find the elegance of Art Nouveau decoration, a Tiffany stained glass ceiling from 1908 and panoramic elevators from the beginning of the XIX Century. Gran Hotel Ciudad de Mexico is the place where Mexico’s history and culture come together - located in the heart of Mexico City and the most beautiful main square - Plaza de la Constitucion- view, with easy access to museums & historical Landmarks. ... more   less 
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Also Known As:
Gran Hotel Ciudad De Mexico Mexico City

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