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“Big and spacious rooms and centrally located in Santa Fe” 4 of 5 stars
Review of Sheraton Santa Fe, Mexico City

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Sheraton Santa Fe, Mexico City
4.0 of 5 Hotel   |   Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico   |  
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Ranked #38 of 295 Hotels in Mexico City
Certificate of Excellence
Bogota
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Big and spacious rooms and centrally located in Santa Fe”
4 of 5 stars Reviewed August 3, 2014

Stayed for two weeks for business. Rooms are spacious with a small living room. TV rotates and you have a nice tv lounge. Breakfast is decent with fruit and also some mexican traditionals. Easy to find taxis even at peak hours. You need to have mexican currency.. the won´t exchange any for you.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, August 5, 2014
Dear Guest,

We hope you are doing excellent; we really appreciate your positive comments regarding your last experience with us, also we thank you for taking the time in sharing your detailed feedback, this way we can improve our facilities and service. We would like to let you know that the customer service week has a specific goal that it is creating and bringing memorable experiences to our guests, your welfare and comfort is our primary concern, and also it is a pleasure for the whole Sheraton Santa Fe staff knowing that you enjoyed this special activity. Likewise be sure we will let the Executive Chef know your kind comments about the food quality. Also we are excited to know that our totally renovated rooms and facilities fulfilled your needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere, we want to make Sheraton Santa Fe your “home far away from home”.

We look forward having the pleasure to welcoming you again in your next trip to Mexico City.

Kind Regards,

Adriana Espinosa
Lobby Ambassador
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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141 reviews from our community

Traveler rating
    57
    61
    13
    7
    3
See reviews for
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115
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
Level Contributor
39 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed July 23, 2014

At first I thought it was another business traveller hotel (more male oriented). The rooms however, were very spacious and had the feeling of a suite.... Amenities were great. Internet has a sub-charge which nowadays I find it a little less attractive, but the location was great, room service was great, and the staff nice and friendly.
I will stay there again when visiting Santa Fe.

  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, July 29, 2014
July 29th, 2014.




Dear Guest,


On behalf of Sheraton Santa Fe I would like to thank you for staying with us and we hope you had a safe and nice trip back home, we appreciate you taking your valuable time to fill it out.

We are truly glad to hear about your positive impression about the romos and the location. It is a pleasure for us to know that you enjoyed your stay in our just remodelled facilities. Your comments serve as motivation for our staff and also as confirmation that our efforts in providing warm and comfort, allow us to exceed your expectations, you can be sure I will share your kind comments with our General Manager.

We look forward having the pleasure to welcome you again at Sheraton Santa Fe, in your next trip to Mexico City.


Sincerely,


Adriana Espinosa
Lobby Ambassador
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München
Level Contributor
97 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
4 of 5 stars Reviewed June 20, 2014

one of the hotels in santa fe that offers walking distance to a number of businesses. So could we walk up the street to reach the office and think about it for Mexico ! The rooms are awesome spacious and made up of several ections and seperate clothing room.Spacous bathroom with walk-in shower. I had a room looking to the East, if you are noise sensitive, ask better for a room looking west and on fifth floor at least. Restaurants and steak houses are in walking distance, small shopping facilities and a bigger mall accessible easily within minutes. Front desk staff was really helpful.

Room Tip: Rooms looking to West, higher floors
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, June 22, 2014
June 22nd, 2014.



Dear Mr. Caramellino,

Hope you are doing great. Thank you for taking the time to share your comments with us.
We are truly grateful to hear your positive impressions about our location, indeed Santa Fe has grown so much offering several options as you mention in business, but also you can spend a great time, including cultural, entertainment, and night life activities, when coming to Sheraton Santa Fe our Concierge Department will be delighted to assist you and recommend places you must visit before you leave Mexico City.

As well is a pleasure for me to know that you could enjoy your stay in our just remodelled rooms, as you said if you have an especial request for the location of the room you can let us know and we will gladly assist you.

In the other hand I will share your kind comments with our front desk staff. They will be thrilled to hear about that.


We look forward having the pleasure to see you again at Sheraton Santa Fe.

Kind Regards,
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Milford, Michigan
Level Contributor
280 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 119 helpful votes
5 of 5 stars Reviewed May 20, 2014

great location. check in was great, rooms are great. Only issue I have is paying for internet. But, upgrade to club level and internet, club lounge, breakfast is included. The club breakfast was great food, and awesome service. A bit on the more expensive side, but this is Santa Fe.

Room Tip: upgrade to club level
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, May 27, 2014
Dear Mr. Steve,

Thanks a lot for your wonderful reviews about Sheraton Santa Fe.
We are so excited to read that you liked and enjoyed our Sheraton Club and our just renew rooms. As well that the service provided to you during the check in met your expectations. Likewise I would like to share with you that all our guests have 30 minutes of free internet access in our Link @ Sheraton which is located at the lobby.

We will be keeping up the good work and we definitely look forward to welcoming you again in your next visit to Mexico City.


Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
59 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 18, 2014

Ideally located in Santa Fe. Reasonably priced with big room almost like a suite. Proper services though no much surprises and feeling genuine and humble service. It is also not far away from toe shopping malls, The hotel is obviously starting to look a bit outdated but largely comfortable.

Room Tip: Dante fe is a relatively safe area and the hotel is located alongside the other major hotel chains i...
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Lobby Ambassador at Sheraton Santa Fe, Mexico City, responded to this review, May 21, 2014
Dear Guest;

We want to thank you for sharing your comments about you recent stay with us. We are pleased to hear about your positive impressions about our service, rooms and location. Also we are happy to announce you, we finished remodelling all our rooms, the furniture was replaced and its size modified as well. We are glad you enjoyed these changes of our renovated facilities. Likewise as you mentioned Sheraton Santa Fe is located less than five minutes away from the biggest shopping mall of the city in which you can find plenty options of entertainment for all ages.

We will be thrill to receive you again at Sheraton Santa Fe in your next visit to Mexico City.

Warm Regards,
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Woodbury, Minnesota, United States
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed April 15, 2014

This was my 7th or 8th stay here. If you are a Starwood junkie, this is a good choice. You can get to a large mall, well-stocked grocery store, dozens of restaurants, three Starbucks, and numerous fast-food places within a 3-4 block radius. The rooms are quite large on the standard (non-executive) levels. They are comfortable, quiet, well appointed and clean. The bed was awesome. The HD TV excellent. The fitness facility above average for a hotel, but below average as a health club. Still, it had all the machines and aerobic stuff you could want...well kept, attended and very clean. The one and only complaint (but it's a whiny one, especially from a world traveller in a foreign country) was the restaurant staff could speak much English.

Room Tip: High floor. If you get a lower floor, ask for a view off the front of the hotel. The back side, lowe...
See more room tips
  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, April 23, 2014
Dear Guest,

Thank you for sharing with the Trip Advisor community your wonderful reviews regarding your recent stay at Sheraton Santa Fe Mexico City.
Indeed Santa Fe Mall has lots of entertainment, restaurants, boutiques, skating rink and much more, actually it is the biggest mall in Mexico.
We love you loved our one and only Sheraton Sweet Sleeper Bed, made exclusively for Sheraton Hotels, thinking in our guests’ specific demands and comfort.
Also, we are glad to share with you that we have finished our facilities renovation process, all our rooms have been remodelled keeping the Sheraton essence but giving a more updated atmosphere.

Your reviews always help us improve our service, we believe in constant training and continuous learning so be sure we will work on your suggestions with our staff.

It will be great to receive you at Sheraton Santa Fe for your 9th time so you can keep enjoying the attractions of our great City.

Warm Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level Contributor
54 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed March 14, 2014

I stayed for two nights during a business trip. Unlike some sheraton properties this has fairly modern looking and renovated rooms. The size of the rooms surprised me positively. Room service was a bit of a let down in terms of quality and value but breakfast was nice. Service was as expected for the brand and left me with a positive impression. All in all was a good option for someone working in the santa fé area. Would not stay here as a tourist

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, March 24, 2014
Dear Joao,

Hoping you are doing great today; we want to thank you for sharing your reviews with us regarding our recently renovated rooms and facilities. We are glad to know that they exceeded your expectations, because that is our goal; to create memorable experiences that exceed your expectations and traveling needs.

It will be great if we could receive you for your leisure trips as well, even though the main attractions and site seeings from Mexico City are around 30 – 40 minutes from Santa Fe, our concierge department will be glad to help you with transportation or guided tours, you don’t have to worry about anything, just to have fun and enjoy our beautiful Mexico City.

We look forward having the pleasure to receive you again in your next trip to Mexico City.

Best Regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Mexico City
#26 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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