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“They have improved the Hotel this year” 4 of 5 stars
Review of Sheraton Santa Fe, Mexico City

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Sheraton Santa Fe, Mexico City
4.0 of 5 Hotel   |   Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico   |  
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Ranked #43 of 293 Hotels in Mexico City
Certificate of Excellence 2014
Madrid, Spain
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“They have improved the Hotel this year”
4 of 5 stars Reviewed October 5, 2013

This is my second stay. I have been given one of the newly furnished rooms. This is now a great choice. Rooms very confortable, shower great, bed good. Overall good Hotel.

Outside the room, the breakfast area / garden is excellent. Extras are always expensive, but the improvements to the rooms will make me come back again.

Room Tip: This is naturally a good place to stay if your area of business is Santa Fe. If not, this is someway...
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, October 14, 2013
Dear Guest,

I would like to let you know that it is a pleasure for us receiving you again at Sheraton Santa Fe, our primary concern is giving a memorable experience to our guests, thank you for let us know with your kind reviews that you enjoyed your last stay with us, your comments really inspire and motivate our staff to keep on the good work.

We are excited to know that our totally renovated rooms and facilities fulfilled your needs, all this process is with the purpose of making you feel in a special and comfortable atmosphere, we want to make Sheraton Santa Fe your “home far away from home”.

We hope having the pleasure to welcome you again very soon.

Kind Regards,
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130 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Medellin, Colombia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 12, 2013

Instead of be one of the oldest hotels in the area, It is a comfortable hotel, nice view, nice food, there's variety, good taste, and local food restaurant with delicious menu, excellent service, extremely clean, room are so spacious and great bathroom facilities, quiet, perfect for business trips. The Wifi access is a opportunity area.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, September 18, 2013
Dear Tatiana,

We hope you are having an excellent day. We want to thank you for taking the time to share your amazing reviews with us.
It is also great to hear that our service, atmosphere, location and facilities fulfilled your travelling needs, creating a memorable experience with us here at Sheraton Santa Fe.

Thank you for letting us know your kind suggestions about the Wifi service, your comments are always appreciated because they help us improve the quality of our service.

We look forward having the pleasure to welcome you again in your next trip to Mexico City.

Warm Regards,
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Rio De Janeiro
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 25, 2013

I have stayed at this hotel twice on business trips, and the latter was for an entire month. Rooms are big and comfortable, with a small kitchen and great bathroom facilities; staff is really friendly and breakfast and meals in genereal are superb. Nice fitness area too. The Santa Fe area is somehow far from the touristic sites, but it's quite close to the largest shopping mall in Mexico - and one of the largest in Latin America -, less than 10 minutes by cab. Highly recommended.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, September 1, 2013
Dear guest,

We are delighted to know you enjoyed your last stay at Sheraton Santa Fe.
We truly appreciate your amazing comments about our facilities, service and our location.
Indeed Santa Fe area has lots of interesting places such as restaurants, bars, pubs and shopping malls that complement your stay with amazing experiences. Likewise if you want to enjoy our wonderful city and its cultural richness, our Concierge department will be glad to assist you and recommend places of your interest.
Be sure we will share your comments about the food quality and standard with our Executive Chef.

We would love to welcome you again at Sheraton Santa Fe very soon.

Kind Regards,
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Kirkland, Washington
Top Contributor
69 reviews 69 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed July 20, 2013

This is one of the older hotels in the new Santa Fe area of Mexico City. It has 70's Sheraton signature interior glass elevators, and an exterior look and feel to match. The style has come full circle so that instead of looking tired, it looks cool and hip. The rooms are very spacious and comfortable, and the staff is polite and helpful. The breakfast is merely okay, but the Mexican restaurant adjacent to the lobby is good (although it is independent so be sure to take a credit card or cash to dinner). There are other restaurants, bars, cafes and coffee shops within a short and safe walking distance.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, July 31, 2013
Dear guest,

Hope you are enjoying a wonderful day. Thanks for taking the time to share your kind comments with us. We are thrilled to hear that you really enjoyed your stay, and knowing our service fulfilled your needs it is in answer that our efforts in providing you warm and comfort exceed your expectations; on behalf of our entire staff we thank you for your positive impressions.

It will be wonderful receiving you again at Sheraton Santa Fe in your next trip to Mexico City.

Warm Regards,
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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed June 29, 2013

The Sheraton Suites Santa Fe has large and accommodating hotel rooms. There is plenty of room to work, relax and entertain a couple of friends or colleagues should you desire. I stayed at the Sheraton Suites Santa Fe for 5 nights and enjoyed my stay. The room was very clean albeit in need of an update in terms of carpeting, televisions and furniture. All in all, the room was quiet and comfortable. I ate breakfast in the hotel daily and plenty of tasty options local to the area and traditional American style breakfast i.e. bacon and eggs if you like that type of cuisine. The hotel is located in a very safe area and plenty of dining options within a short walk from the hotel. If you're doing business in Santa Fe I wouldn't hesitate to try the Sheraton Suites.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, July 2, 2013
Dear guest,

Thank you for choosing Sheraton Santa Fe for your lodging needs. It is great to know that you enjoyed the space and comfort of our rooms, regarding to the carpeting, and furniture we are glad to let you know we are renovating all our rooms, this way you can still chill and relax in a renovated environment, always keeping the essence and comfort that distinguishes Sheraton.
Our Executive Chef will be exited to read your positive reviews about our breakfast variety and quality of the food, thank you for such positive impressions.

We hope we can have the pleasure receiving you here at Sheraton Santa Fe in your next trip and perhaps you can enjoy all the sightseeing Mexico City has to offer, our concierge department will gladly assist you.

Kind Regards,
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Bangalore, Karnataka, India
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 28, 2013

I stayed at the Sheraton Suites in Santa Fe (an upmarket business district on the outskirts) Mexico City, for a long stay recently.

The room was quite impressive (although a bit pricey I think) - spacious and neatly laid out with a lot of attention to details such as wiring, plumbing etc. Very sleek and efficient place, ideal for a work stay if you need to work in this area.

I thought a few more options for restaurants/cuisine at the hotel could help. Not such a major issue this, as a mall with several restaurant options is just across the street.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, July 4, 2013
Dear guest,

We appreciate your comments regarding your recent experience at Sheraton Santa Fe. It was a pleasure receiving you for your long stay business trip. Likewise we are glad to know our rooms and facilities fulfilled your travelling needs. As you mentioned in your reviews, Santa Fe besides of being a corporate area has to offer to our guests’ lots of entertainment and several restaurant options.

It will be a pleasure for us to receive you again at Sheraton Santa Fe either for leisure or business trips.

Warm Regards
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Top Contributor
52 reviews 52 reviews
52 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 9, 2013

I had a good experience on my prior stay to this part of Mexico City. So I decided to stay here for my three weeks back and forth.

The hotel is close to plenty of spots to eat and shopping centers. If you have to go to Mexico City proper make sure you leave with some time anticipated.

Now the hotel stay. The staff was excellent. Truly helpful all the days I was there. Things I would change: 1. the carpet. It seemed a little dated. Overall a good stay and would consider coming back.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton238, Director de Recepción at Sheraton Santa Fe, Mexico City, responded to this review, June 12, 2013
Dear guest,

Thank you for taking the time to share your feedback with us. It is so exciting to know you liked Sheraton Santa Fe for your business and leisure trips to Mexico City. One of the greatest things of Santa Fe area is that it can adequate to everyone’s needs, as you mentioned before we are surrounded by restaurants, shopping malls, and just a few minutes away you can visit our most important museums and main streets.
Regarding to your reviews we want to share with you great news about the facilities; we are renovating our rooms; therefore all carpets and furniture are going to be replaced for new ones. We hope you can enjoy this new changes with us.

Once again thank you for your comments; our staff will truly appreciate them.

We can’t wait to receive you again at Sheraton Santa Fe.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Santa Fe, Mexico City

Address: Guillermo Gonzalez Camarena No. 200, Mexico City 01210, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Luxury Hotel in Mexico City
#23 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Santa Fe, Mexico City 4*
Number of rooms: 190
Reservation Options:
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Also Known As:
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Mexico City
Mexico City Sheraton
Sheraton Santa Fe, Mexico City

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