Hotel is located steps from the Zocalo plaza, where the Cathedral and the Government buildings are located. As a Spanish speaker, I found the staff to be very friendly and welcoming.
It boasts of one elevator--the first one in Mexico--which still works and is reminiscent of the days of yore with an attendant who responds to a bell when you ring from above, or will accompany you into the elevator, then closing out door (with a wheel) and then closing the metal grating door before taking you to your floor. (Afternoon guy was very friendly--had lived in Illinois for 10 years!)
It is an OLD hotel, with smaller rooms and high ceilings. If you like firm beds, this hotel is fabulous. Soft pillows with firm bed led for a very comfortable rest. My window faced the inner atrium, with no way to dim the exterior light (no working drapes to darken room). Plasma TV--you get the remote when you check in and there is a 100 peso fee if not returned. Coffee maker, ironing board and iron have to be requested if needed. While there was a safe-box in my walk-in closet, the key had been lost so I had to use one of safe-boxes in the basement behind the front desk. Towels are frayed, but absorbent. No washcloth, just an occasional hand towel (had to ask for it 2 out of 6 days) to accompany the bathmat and regular towels. Only shampoo and soap provided unless you ask for other items from the front desk.
Due to flight delay, I arrived at 4am. Hotel was sealed with outer barred door and inner door closed. There is a bell to ring on the left side, and I was swiftly admitted and shown to my room. There were two staff in the lobby and also a security type outside.
Restaurant. The hotel restaurant is upstairs..with an indoor and outdoor part. We ate in the covered "terraza" and had the sumptuous buffet every morning: Fresh fruit, 3 types of yoghurt, homemade granola (delicious!), bread and sweetrolls, pancakes, cereal, and then into the more substantial "Mexican cuisine" buffet dishes. Traveling with a group, I would recommend the breakfast as a great way to gather before heading out each day as food was good and service also great. However, if you are traveling early--ask for a BOX lunch the day before and they'll hold it in reception for you to take with you in the morning as doors open at 7am (NOT BEFORE).
One last thing---although the hotel shows a US dollar exchange rate, they don't exchange money. While there are ATMs and banks nearby, the woman at the front desk volunteered the name of a bank that was offering a better exchange rate, about 6 blocks away. She was spot-on, as it was 13.45 vs. the 12.35 closer to the hotel.
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- Also Known As:
- Best Western Majestic Hotel Mexico City
- Best Western Hotel Majestic
- Best Western Mexico City
- Mexico City Best Western
- BEST WESTERN Majestic Mexico City