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“Great location, but expect no more.” 3 of 5 stars
Review of BEST WESTERN Majestic

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BEST WESTERN Majestic
3.0 of 5 Hotel   |   Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico   |  
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Ranked #160 of 294 Hotels in Mexico City
Orlando
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Great location, but expect no more.”
3 of 5 stars Reviewed June 9, 2013 via mobile

If you want in the center if historic Mexico City you can't get any better than this. You walk out the front door and just a few steps you are in Independence Plaza.
If you want comfort, 4 or 5 star hotel, this is not it. The lobby and public areas are pure old world charm. The rooms are dated, carpets worn, towels frazzled, beds are hard as the floor. Tub would not drain thus showered in 3" deep water. Elevator is old style, manned, but is not manned 24 hours. I had to walk down 6 stories on couple occasions. Some people had to walk up! Upon checkin you sign for a TV remote, mine did not work. Frankly, rooms at Motel 6 are more comfortable. If you book with hotel ask for room overlooking plaza. I booked through online discounter for $78 per night but didn't get option overlooking plaza. Despite the room description the location merits a much higher rating than I would normally give.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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254 reviews from our community

Traveler rating
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    67
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Hobart
Level Contributor
128 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed May 2, 2013 via mobile

Loved where the hotel is, but combination of poor ventilation, smells in the bathroom, lack of any type of view, hit and miss hot water and threadbare towels for example lessened the experience. Bed was very hard but ok. Thin wall or dividing door meant that you could hear every word in the next room. An internal room was provided when id expected something with a view of the square that is used to promote the location I appreciate that it's an older hotel, but its certainly not a 4 star experience as advertised. Location (which is exceptional) was what got the two stars I gave as a rating.

Stayed May 2013, traveled as a couple
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Paris, France
1 review
2 of 5 stars Reviewed April 12, 2013

Although the building was beautiful and the location great, the hotel badly needs renovation. There is neither double glazing or air conditioning so the windows have to be kept open at night and the noise from the Zocalo is unbelievable.
Everything was dirty - the carpet, the curtains, the coffee mugs. The towels were torn - we had them changed every day in an effort to get ones without holes in them, but never did. The bathmat disappeared the first day and was never replaced, despite requests. The coffee was not replaced the last 2 days. The drains were blocked and it took 2 requests before this was fixed. The beds were hard. The address given by the hotel reception to exchange our money gave us 2 counterfeit notes.
On the positive side, we felt safe. The hotel was guarded and the Zocalo and the avenida Madero was unthreatening. The staff were very pleasant although the room service was inefficient
I would never stay there again or recommend it to anyone else.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Saint Hyacinthe, Canada
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed April 8, 2013

Situated in the Zocalo, this hotel has the best location that you can get in Mexico City. The entrance is on calle Madero that is pedestrian only. So no trafic noise. It has a nice restaurant with a view on the zocalo. The staff is polite and helpful.
You can walk calle Madero feeling safe when shopping.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, British Columbia, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 14, 2013

We were three couples on a tour of the city and decided that we would stay at the Majestic for the 5 days we were in the city. We arrived after a very long 14 hour drive late, just wanted a room to sleep. Well we ended up moving 3 rooms till we got a room that was almost what we had asked for. The room overlooked the Zocalo, good job we had ear plugs with us. There was carpet on the floor in the room which was pretty old and dirty, the beds were typically hard. The room was quite large compared to some. We managed to get a floor fan for air movement as we had to shut the window to keep the room quieter. The restaurant food was good, staff helpful.
Generally, this is an old historic hotel that really could do with some updating, but because of the safe location it was bearable. We found the price was acceptable considering the local and all in all the staff helpful. We don't think we would go back there though.

Room Tip: Try and get an inside room if you want quiet, otherwise a corner overlooking the Zocalo if you want...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane, Australia
1 review
5 of 5 stars Reviewed February 23, 2013

my daughter and i stayed here late january 2013. the motel was clean and the staff were incredibly helpful. the noise described in one review just did not happen. the view was amazing over the zocalo. Felt very safe and the travel agency within the motel was also excellent. I would go back again and again just loved it!!!

Room Tip: rooms with view of zocalo
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cookeville, Tennessee
Level Contributor
166 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 stars Reviewed February 14, 2013

I stayed at the Hotel Majestic for 2 nights. The hotel was clean, safe with security staffing the gates at night, and had very helpful staff. The beds were acceptable but not up to the overall quality of the hotel in other respects. The restaurant upstairs has an excellent breakfast buffet and has outdoor dining overlooking the Zocalo (central square) and was a marvelous place to drink my coffee and watch the sun rise over the city. Unfortunately, this central location comes at a price - it is VERY noisy at night, continuously until midnight and sporadically with yelling partiers until sunup. Earplugs (which ought to be standard travel issue and in your pack already - unless you are a numbskull like me and forgot yours) would fix the problem.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about BEST WESTERN Majestic

Address: Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #160 of 294 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Majestic 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Majestic Hotel Mexico City
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
BEST WESTERN Majestic Mexico City

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