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“A 4 star hotel which deserves 2 stars” 2 of 5 stars
Review of BEST WESTERN Majestic

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BEST WESTERN Majestic
3.0 of 5 Hotel   |   Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico   |  
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Ranked #187 of 283 Hotels in Mexico City
Paris, France
1 review
“A 4 star hotel which deserves 2 stars”
2 of 5 stars Reviewed April 12, 2013

Although the building was beautiful and the location great, the hotel badly needs renovation. There is neither double glazing or air conditioning so the windows have to be kept open at night and the noise from the Zocalo is unbelievable.
Everything was dirty - the carpet, the curtains, the coffee mugs. The towels were torn - we had them changed every day in an effort to get ones without holes in them, but never did. The bathmat disappeared the first day and was never replaced, despite requests. The coffee was not replaced the last 2 days. The drains were blocked and it took 2 requests before this was fixed. The beds were hard. The address given by the hotel reception to exchange our money gave us 2 counterfeit notes.
On the positive side, we felt safe. The hotel was guarded and the Zocalo and the avenida Madero was unthreatening. The staff were very pleasant although the room service was inefficient
I would never stay there again or recommend it to anyone else.

  • Stayed April 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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208 reviews from our community

Traveler rating
    21
    59
    56
    43
    29
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37
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Saint Hyacinthe, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed April 8, 2013

Situated in the Zocalo, this hotel has the best location that you can get in Mexico City. The entrance is on calle Madero that is pedestrian only. So no trafic noise. It has a nice restaurant with a view on the zocalo. The staff is polite and helpful.
You can walk calle Madero feeling safe when shopping.

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, British Columbia, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 14, 2013

We were three couples on a tour of the city and decided that we would stay at the Majestic for the 5 days we were in the city. We arrived after a very long 14 hour drive late, just wanted a room to sleep. Well we ended up moving 3 rooms till we got a room that was almost what we had asked for. The room overlooked the Zocalo, good job we had ear plugs with us. There was carpet on the floor in the room which was pretty old and dirty, the beds were typically hard. The room was quite large compared to some. We managed to get a floor fan for air movement as we had to shut the window to keep the room quieter. The restaurant food was good, staff helpful.
Generally, this is an old historic hotel that really could do with some updating, but because of the safe location it was bearable. We found the price was acceptable considering the local and all in all the staff helpful. We don't think we would go back there though.

Room Tip: Try and get an inside room if you want quiet, otherwise a corner overlooking the Zocalo if you want...
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane, Australia
1 review
5 of 5 stars Reviewed February 23, 2013

my daughter and i stayed here late january 2013. the motel was clean and the staff were incredibly helpful. the noise described in one review just did not happen. the view was amazing over the zocalo. Felt very safe and the travel agency within the motel was also excellent. I would go back again and again just loved it!!!

Room Tip: rooms with view of zocalo
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  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Cookeville, Tennessee
Top Contributor
134 reviews 134 reviews
30 hotel reviews
Reviews in 45 cities Reviews in 45 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed February 14, 2013

I stayed at the Hotel Majestic for 2 nights. The hotel was clean, safe with security staffing the gates at night, and had very helpful staff. The beds were acceptable but not up to the overall quality of the hotel in other respects. The restaurant upstairs has an excellent breakfast buffet and has outdoor dining overlooking the Zocalo (central square) and was a marvelous place to drink my coffee and watch the sun rise over the city. Unfortunately, this central location comes at a price - it is VERY noisy at night, continuously until midnight and sporadically with yelling partiers until sunup. Earplugs (which ought to be standard travel issue and in your pack already - unless you are a numbskull like me and forgot yours) would fix the problem.

  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed January 22, 2013

I booked a Best Western as I have been in the Best western in Paris Boulogne & Podgorica, which were quite nice. I stayed there 2 nights, and ran away towards another hotel.

The good points:
- Large rooms (at least mine, #608)
- Good location (in front of the Zocalo)

The bad points:
- Disgusting lunch (the T-bone was an old piece of meat, without any color and smelling quite strange)
- Breakfast is very poor for the price (130MXN)
- Rooms are dirty: your feet are black of dust after 10’ walking in the room, never had that in any other hotel
- Rooms in the 6th floor are very noisy: in the day (even in the night !) some stupid drunk people are shouting on the place of Zocalo, and at breakfast/lunch/diner times the customers on the 7th floor make noise dragging their chairs & tables
- No fitness center (they have the space for that !)

I will never come back there again !!

Room Tip: Never in the 6th floor. And ... do not choose a room in this hotel !
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  • Stayed January 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queretaro, Mexico
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 28, 2012

This place has a great location, in the historical center of Mexico City, the building is gorgeous.
However, being and old building it needs special maintenance, more than regular modern buildings. This hotels lacks of this maintenance and you can feel just upon entering to your room. It was very humid inside, you can smell the humidity. The worst part was the closet, extremely humid, the smell was unbearable. I decided not to put anything in the closet and open the window for extra ventilation during the day.
Beds were not as confortable as expectel for a Best Western hotel. They felt old.
I got a room with a view over the Zocalo, gorgeous view, but if you want to have this view, please be aware that Zocalo is too noisy even at night, and you have to deal with Cathedral's bells from early morning.
I know location is the best, but it has some disadvantages, so consider them.
I must say that the staff was really helpful and the view from the restaurant on the top of the building is superbe.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Majestic

Address: Avenida Madero 73 | Col Centro, Mexico City 06000, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #187 of 283 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Majestic 3*
Number of rooms: 84
Reservation Options:
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Also Known As:
Best Western Majestic Hotel Mexico City
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
BEST WESTERN Majestic Mexico City

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