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“Many Time Repeat Guest” 5 of 5 stars
Review of Marquis Reforma Hotel

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Marquis Reforma Hotel
4.5 of 5 Hotel   |   Paseo de la Reforma 465 | Col. Cuauhtémoc, Mexico City 06500, Mexico   |  
Hotel amenities
Ranked #14 of 286 Hotels in Mexico City
Mexico City, Mexico
Top Contributor
89 reviews 89 reviews
76 hotel reviews
Reviews in 40 cities Reviews in 40 cities
74 helpful votes 74 helpful votes
“Many Time Repeat Guest”
5 of 5 stars Reviewed May 7, 2013

I keep returning to this hotel based in their service, attention to details and they always remember me. Location is ideal, easier to get Anywhere in the city from here. I always arrange private transportation and every time it is perfect, affordable, reliable and secure. I recommend staying here while on business in Mexico City.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, May 10, 2013
Dear Mr. Ashton

We appreciate your comments and your positive recomendations.

We hope to welcome you soon in your next visit, always exceding your expectations and needs.


Thank your for your preference.

Best regards,

Angelica Villalobos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Cork, Ireland
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed April 8, 2013

Rooms are very clean and super large.... every room is a real suite!
nice options of restaurants on site, from mexican style to japanese food that I love!!
gorgeous and good breakfast.
kind service.... what can I add. I always book my nights there!

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear Mr. Maurizio

Thank you for taking the time to tell us about your visit to the SPA at Marquis Reforma, we will share your experience comments with our staff members.

We appreciate your positive feedback and would like to welcome you again soon.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
55 reviews 55 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 17, 2013

I stayed at Marquis Reforma for 8 nights in March 2013, and I must say it was really enjoyable with only a few minor things that I wish were better.

Firstly, the hotel is a good hotel in a great place in Zona Rosa (the Pink Zone, not to be confused with any Red Light Districts you might have back home) which is a safe area in town.

The hotel has a safe airport/hotel transfer which during our stay used comfortable sedans for both pick up and return to the airport. Took us around 30 minutes from an 11:14pm arrival, and about 16minutes leaving from 6am in the morning to the airport. During the day... well, Mexico City traffic is notorious, I would consider allowing 1hr plus. Tip: recommend early/late flight arrival and departures :)

For Australians, I would say this felt like a big Mantra Hotel chain. For everyone else, expect a very night hotel that is not massive compared to a Sheraton, Hilton or similar... but still carries great services like an active concierge, staffed front desk, a couple of restaurants, a business centre, spa, pool, gym, and a lobby bar.

The room we had was great, split into a sleeping room and a lounge area, seperated by a wooden sliding door with opaque squared glass. The furniture and carpet was clean, but perhaps a little dated in my view kind of circa 1980s.

You can walk out from Marquis Reforma and find any safe taxi off the street (look for a picture and certificate of the driver stuck on the passenger window , and compare the picture to the driver), and all we had to do was ask for "TAXIMETRO?" to confirm they would use a meter. Lastly, look for a flashing "LIBRE" but stick your hand out anyway, because I think some of the time the taxi drivers forget to press the "I'm vacant" button from their dashboard.

Getting to Polanca from Marquis Reforma was costing us around 35-60 pesos. The expensive end was during a 2am drive home, so we were probably paying night rate and a little extra because we weren't exactly going to walk home! One taxi driver wanted 180 pesos. From the Historic Centre (Centro Historico) around the same cost.

Last thing on the taxis... if you take one organized by concierge be prepared to be pay a premium, I hesitate to say "ripped off" because you are guaranteed a safe, comfortable sedan in most cases. If they holler you a standard taxi, then I think it is better to pay metered rates than pre-organized.

When you get out of the lobby, if you walk right you can get to some museum area and parks within 10-15minutes. If you walk left (and eventually cross the road) and go straight, you eventually come to Reforma 222 ( Reforma dos-cientos veinte dos) which is a mall area and there's a couple of good coffee places nearby that have wifi, like Coffee Bean and Tea Leaf.

Within walking distance between Marquis and the Mall area, you can find some great little antique places where you can barter, and some tourist and local mexican "holes in the walls"... just ask concierge to show you on a map. On weekends (I think Sundays) they shut off the road for fitness, where Mexico City people could walk, bike ride and enjoy a Zumba-like class. It was fun to watch, and people looked content. Was a nice people-experience.

The Japanese Restaurant in Marquis served top food, we ate their twice. Great wine selection, fresh foods served impeccably on the plate. Try the mexican rose, which was not too sweet and went well with our food choices We also ate breakfast at the other ground-level restaurant which served a nice array of western continental breakfast and mexican food. Service was great.

The bar in the lobby was open until around midnight to 1am most nights. During the earlier (quieter) part of the week it was not serviced by any live music but that was OK since our group enjoyed meeting their to talk. The bar staff were attentive, usually friendly, and spoke reasonable english.

We had a blockage in our bathroom one night, and maintenance came up within 5minutes which for me was a great response time. Room service was friendly, and food was quite good.

Bed was comfortable, and housekeeping came to turnover every night. Housekeeping did a great job all around.

The bad:
1. Other colleagues staying at the hotel used pre-paid taxis from the airport and felt safe. We paid about 2-3 times more for this transfer than going by pre-paid taxi. (750 pesos for hotel pickup only, 1050 + tax for pickup and return).
2. We upgraded the hotel room while still in my home country, and i was paying at least 30% and in one case 50% more than my colleagues. However, after viewing the rooms of my colleagues, they were given the same rooms and same service! Therefore I don't rate the VIP room offer they have.
3. 2 charges on my mini bar which were not ours, but the hotel reversed the mistake.
4. 1 lady on reception who was very disinterested in helping foreigners (feedback provided by several other guests also staying from Australia, America and Mexico itself!) Most other staff were lovely as mentioned. There's always 1 bad egg I suppose!

My number 1 "negative" was being charged 3 separate authorizations on my credit card of over 3000 AUD dollars!!! Our final bill was less than that. I can't remember staying at a hotel where they did this.

Having said all this, I thought this hotel was very nice and surely would not disappoint many people unless you want leather sofas and plush interiors in the room. For sure, the lobby is your typical marble floor, and there is nice art around the lobby area.

Personally, I will probably explore other options on my next trip to Mexico City, but if they are more than 20-25% expensive than Marquis Reforma then I will probably stay here again. Very suitable for a first time stay in Mexico City for play or business.

Room Tip: Just take note of your mini-bar usage!
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear Mr. Hedges

Thank you for taking the time to tell us about your stay at Marquis Reforma.

We appreciate both your positive feedback and your concerns. I´m sorry we did not meet your expectations regarding the transportation service and front desk staff.

At Marquis Reforma Hotel & Spa, we continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Sincerely,

Angelica Villalobos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Falls Church, Virginia
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 14, 2013

When I saw the Lobby I was impressed: elegant, spacious, well decorated, friendly welcome, smiling staff. We stayed for a week so my comments are not applicable to one day only.
The room was not very spacious, we had to take turns to pass between the beds to the bathroom, which was very well lit and equipped. The problems started when we realized that we had no phone connection and then our friends personally informed us that when trying to call us by phone on several occasions the operator said we were not staying there! The calls were not coming in and after several complaints they sent someone to the room just to discover that the telephone was not properly wired! The technician left the pliers in our room which were never picked up! The staff is very polite but the hotel maintenance leaves much to be desired. As for the taxi service, if you ask one from the hotel they will charge you and arm and a leg for any city destination. We chose to walk and get a taxi from the street. No, we will not stay there again.
irWe

Room Tip: We had a room facing the back of another building. Never got sun in the room. When asked for another...
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear. Ms. Silvestre

Thank you for taking the time to tell us about your stay at Marquis Reforma Hotel & Spa.

We appreciate both your positive feedback and your concerns. I´m sorry we did not meet your expectations regarding technical service and transportation as well.

We continuously strive to meet your needs and expectations; therefore your feedback is very important to us, and we will work to improve the points you mentioned, we hope that you will give us the opportunity to serve you in the future.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
116 reviews 116 reviews
31 hotel reviews
Reviews in 41 cities Reviews in 41 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 14, 2013

Stayed Feb 28-6 Mar. Staff was very pleasant, room was nice, breakfast had lots of fresh fruits/variety of juices which I like. The fitness center is very well equipped but it is not opened 24 hours. In the morning the fitness center does not open until 6 AM which made it hard for business travelers like us that had to be ready to go by 7:00 to 7:30 in the morning. The spa is very luxirious and clean. I had a deep tissue massage with Graciela and she was outstanding. If going to the spa for treatment, allow yourself at least 1 hour before hand to use the jacuzzis, steam room, etc--well worth your time. I did not bring my bathing suit with me on this trip and they provided me wth a disposable type 2 piece that worked fine in the jacuzzis and steam room. Thye also offer to their customers healthy fresh juices--they were delicious. I also had a cleansing facial but I enjoyed the deep tissue massage the best (especially after a day of going up the Pyramid of the Sun and a lot of walking).

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear Guest

Thank you for sharing your comments about your stay at Marquis Reforma and your visit to the SPA, we will share your experience comments with our staff members.

We will send your request about opening hours to the SPA so that business travelers can enjoy the Fitness Centre and SPA services early in the morning.

We appreciate your positive feedback and would like to welcome you again soon.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mexico City, Distrito Federal, Mexico
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 4, 2013 via mobile

The attention was very good as well as the massage and the facial. As it was my birthday, they brought me a cake to celebrate. I was very delighted. I enjoyed a lot being in the sauna and the jacuzzi as well.

Stayed February 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear Ms. Lizzie

Thank you for taking the time to tell us about your visit to the SPA at Marquis Reforma, we will share your experience comments with our staff members.

We appreciate your positive feedback and would like to welcome you again soon.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed February 25, 2013

The Marquis is an average hotel that is doing everything right but I can't say it's excellent or outstanding. Nothing is exceptional, nothing is bad.

When you ask for cab, make sure you ask for a city cab. There is a stand around the corner that they will hail by default. These cabs are "bilingual" cabs that you will pay a premium for. For example, it cost 232 pesos to take an airport cab to the hotel. The "bilingual" cab took me to Polanco and it cost 200 pesos. I could of walked, and indeed did back to the hotel.

  • Stayed February 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MexicoMonica, General Manager at Marquis Reforma Hotel, responded to this review, April 15, 2013
Dear. Guest

We appreciate your comments regarding your stay at Marquis Reforma. I am sorry that your experience was not excellent or outstanding as hoped.

Regarding your comments about the city cabs and transportation service, in Marquis Reforma it is important to let you know that we care much about our guests’ security and comfort and our Concierge department can always offer transportation service not only to the airport and back, but to any place you´d like to visit, and you can be sure it is safe.

We continuously strive to meet your needs and expectations; therefore your feedback is very important to us, we hope that you will give us the opportunity to serve you in the future.

Sincerely,

Angelica Villalobos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Marquis Reforma Hotel

Address: Paseo de la Reforma 465 | Col. Cuauhtémoc, Mexico City 06500, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Mexico City
#8 Business Hotel in Mexico City
#9 Luxury Hotel in Mexico City
#15 Romantic Hotel in Mexico City
#31 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marquis Reforma Hotel 4.5*
Number of rooms: 209
Reservation Options:
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Also Known As:
Hotel Marquis Reforma
Marquis Reforma Mexico City
Marquis Hotel Mexico
Marquis Reforma Hotel Mexico City

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