When I saw the Lobby I was impressed: elegant, spacious, well decorated, friendly welcome, smiling staff. We stayed for a week so my comments are not applicable to one day only.
The room was not very spacious, we had to take turns to pass between the beds to the bathroom, which was very well lit and equipped. The problems started when we realized that we had no phone connection and then our friends personally informed us that when trying to call us by phone on several occasions the operator said we were not staying there! The calls were not coming in and after several complaints they sent someone to the room just to discover that the telephone was not properly wired! The technician left the pliers in our room which were never picked up! The staff is very polite but the hotel maintenance leaves much to be desired. As for the taxi service, if you ask one from the hotel they will charge you and arm and a leg for any city destination. We chose to walk and get a taxi from the street. No, we will not stay there again.
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- Also Known As:
- Hotel Marquis Reforma
- Marquis Reforma Mexico City
- Marquis Hotel Mexico
- Marquis Reforma Hotel Mexico City