We stayed at Marquis Reform in Mexico City (Mexico D.F.) for six nights in February, and are very pleased with the hotel. Our main criteria were location (we were in D.F. for vacation) and room quality, and neither disappointed in any way.
Our room was nicely furnished and appeared to be recently updated. Everything was very well maintained and spotless - no cracks in the walls, peeling wallpaper, or tired furniture at all. It was substantial enough to move around freely without tripping over furniture and each other, and there was a large closet to store suitcases and clothes out of the way. The bed was a king, with comfortably firm and supportive mattress and pillows. The bathroom was large and well appointed, and the shower had good, solid water pressure. The one odd thing about the bathroom is that the tub/shower is raised slightly from the floor, and the tub itself is rather deep, so getting out requires some degree of flexibility, balance, and strong knees. The room had a mini-bar/small fridge, and there is a bit of room to store food if you bring something back to the hotel. It was rather hot in D.F. during the day and the air conditioning in our room worked okay, as long as we made sure it was on before we went out for dinner. We left a note for housekeeping not to turn it off or down, because the first night was uncomfortably warm, and it took a good two hours for the air to really cool. Unfortunately we didn't have a view onto the boulevard, but the upside is that the room was very quiet and relaxing.
The lobby and public areas are nicely designed and well maintained, and the lobby bar and adjacent restaurants have been updated. There are still touches of the original tacky late-80's baroque here and there, and the large fountain in the lobby has to be seen to be believed. I'll just leave it at that. But it was nice to walk into after full day in the city.
Front desk staff and the three concierges we interacted with provided perfect professional service, and all spoke fluent English, which I am grateful for because my Spanish is survival-level at best. The hotel is well staffed and the service is expedient, gracious and highly professional. Housekeeping service is excellent and the daily turndown service is a nice touch. We did not use the gym or spa, so I can't comment on either.
Watch for the cost of the extras. WiFi is expensive - 200 pesos for 24 hours, but we did at least find the connection for our phones to be solid, with fast download times. You are provided two small complimentary bottles of water per day, but the larger bottles are expensive - one was 97 pesos. For bottled water. For comparison, you can buy six large bottles of water from local stores two blocks away for under 100 pesos.
There are several restaurants in the hotel. The breakfast buffets looked good, but they are expensive, so we opted local cafes in the neighborhood for coffee and a small breakfast in the morning (there's a great little cafe, La Cicciolina, a couple of blocks away on Rio Nilo just off Reforma - turn left from Reforma and look for the bright red chairs). We only had one meal at the hotel, at Los Canarios, on the lobby level. The restaurant itself is gorgeous, with large windows opening right onto the boulevard, and it was filled with exquisitely dressed local beautiful people having long lunches. While the service was excellent, the food was very disappointing compared to our other meals in D.F., and also expensive. I think the intent was nouveau-Mexican-fusion, but the three items we had were bland, over-cooked and overly oily. My feeling is that are way too many good restaurants in the city to warrant eating here, unless you go for the lunch-time atmosphere.
Location is a huge plus with this hotel. Located at the western end of Paseo de la Reforma, the hotel is on a major boulevard with easy access to various parts of D.F. The neighborhood is very safe and the boulevard is busy until the early morning hours. Within two blocks there are banks/ATM machines, cafes, pharmacies and small convenience stores where you can stock up on bottled water for a fraction of the cost that the hotel would charge. The Sevilla metro station is about six blocks south on Avenida Chapultepec. Beautiful Chapultepec Park is about 2-3 blocks west, with Chapultepec Castle, the modern art museum and Tamayo museum within walking distance. Polanco is a short cab ride away. Zona Rosa is immediately east along the boulevard, and it's about a ten-minute walk to Amberes, the hub of the city's gay nightlife. We walked to Condesa twice, about 20 minutes to restaurant central at the junction of Tamaulipas, Michoacan and Atlixco. We wandered all over the area until late evening, and never felt unsafe.
All in all, we had a really nice stay at Marquis Reforma and felt it was great for the cost. The room and the location were perfect for us, and provided a good rest from the city when we needed it. I would definitely stay here again.
Ask for a street-side room for a view of the boulevard.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.