On many previous Mexico City trips I stayed in a different hotel but am glad to have given the Hyatt Regency a try - it is a fantastic property in a great location with superb service. I recently had extended stays in February and June this year with a few stays last year too.
In recent months the lobby construction has been challenging for staff and guests alike but now the lobby is complete and very nice. The rooms themselves with modern, decor, are clean, well positioned with everything you need. They are clean and comfortable, even for long stays like mine. The Internet is not blazing fast but good enough and reliable connectivity. Great laundry service.
The spa, indoor swimming pool and gym are very nice added values. The gym is fully loaded with machines, bikes and free weights. There is a nice sunning area just outside of the gym or you can relax upstairs by the tennis courts.
I can't praise the staff enough. I mean from the concierge, to the housekeeper, they are polite, helpful and even the earliest room service coffee delivery is on time and served with a smile.
Being located in Polanco, the hotel is perfectly located. You can safely walk to many, many restaurants, shops, grocery stores, pharmacies and the park is relaxing. I also recommend the animal shelter. Yes, the Polanco animal shelter. If you have spare time, just leave your ID and you can walk the shelter dogs. They love a walk around the beautiful park and I feel good for doing it. Just a short cab ride away from the Hyatt are other fantastic areas of Mexico City.
I am hoping that with the new lobby area open that the Hyatt will expand their dining options. The room service menu is fairly extensive but, for my taste, they need more restaurant options.
I look forward to the next stay at the Hyatt Regency Mexico City.