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“A Superb Hotel For Short and Long Stay” 5 of 5 stars
Review of Hyatt Regency Mexico City

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Hyatt Regency Mexico City
4.0 of 5 Hotel   |   Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)   |  
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Ranked #9 of 286 Hotels in Mexico City
Geneva, Switzerland
Top Contributor
91 reviews 91 reviews
58 hotel reviews
Reviews in 56 cities Reviews in 56 cities
55 helpful votes 55 helpful votes
“A Superb Hotel For Short and Long Stay”
5 of 5 stars Reviewed August 3, 2014

On many previous Mexico City trips I stayed in a different hotel but am glad to have given the Hyatt Regency a try - it is a fantastic property in a great location with superb service. I recently had extended stays in February and June this year with a few stays last year too.

In recent months the lobby construction has been challenging for staff and guests alike but now the lobby is complete and very nice. The rooms themselves with modern, decor, are clean, well positioned with everything you need. They are clean and comfortable, even for long stays like mine. The Internet is not blazing fast but good enough and reliable connectivity. Great laundry service.

The spa, indoor swimming pool and gym are very nice added values. The gym is fully loaded with machines, bikes and free weights. There is a nice sunning area just outside of the gym or you can relax upstairs by the tennis courts.

I can't praise the staff enough. I mean from the concierge, to the housekeeper, they are polite, helpful and even the earliest room service coffee delivery is on time and served with a smile.

Being located in Polanco, the hotel is perfectly located. You can safely walk to many, many restaurants, shops, grocery stores, pharmacies and the park is relaxing. I also recommend the animal shelter. Yes, the Polanco animal shelter. If you have spare time, just leave your ID and you can walk the shelter dogs. They love a walk around the beautiful park and I feel good for doing it. Just a short cab ride away from the Hyatt are other fantastic areas of Mexico City.

I am hoping that with the new lobby area open that the Hyatt will expand their dining options. The room service menu is fairly extensive but, for my taste, they need more restaurant options.

I look forward to the next stay at the Hyatt Regency Mexico City.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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592 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 23, 2014

Positives:
- Central location
- Good view from room
- Gym
- Comfortable room

Negatives:
- Poor internet speed
- Limited dining options in the hotel
- Limited room service menu with hardly any healthy options

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumberland, Rhode Island
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 21, 2014

One of the nicest hotels i've ever stayed in. Very clean. Very friendly. Service was impeccable but not overbearing. So much staff waiting to help and trained to anticpate when a guest wants/need assistance and when to leave them alone. It's a thin line...and the Hyatt hits that mark every time. The rooms were comfortable, clean and quiet. The restaurants are very good. The lobby is welcoming and lovely.

Room Tip: Have a mojito in the main lobby restaurant. Muy delicioso.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 20, 2014

I was at this hotel for a few days on business and could not have been more impressed. The service is great--everyone was very eager to please. My room was nice--very clean and modern. Room service was delicious. The hotel is in a nice area of Polanco near a lovely park--next time, I am bringing my running shoes!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vadodara, India
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 20, 2014

You would want an excellent hotel for the price and this place certainly delivers. Great location, clean and comfortable rooms with good views, helpful staff a decent pool area, large gym, safe area to walk around at any time of the day. An excellent option in Mexico City.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2014

Great atmosphere....international ambiance with a mexican twist and the best japanese food of Mexico...clean, comfortable ...very gentle people...great location in Polanco. You feel safe and like at home. a beautiful home.

Room Tip: close to the garden....great to do jogging at the park...choose the room at the top of the building...
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Juan
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 17, 2014

The Hyatt Regency in the Polanco district of Mexico City is the place to stay! Excellent location, staff, and amenities. The room is perfect (though the quality of the cable station selection was less than stellar). The breakfast buffet is memorable. Wold most definitely repeat my stay.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#7 Luxury Hotel in Mexico City
#7 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
#20 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Number of rooms: 755
Official Description (provided by the hotel):
We would like to take this opportunity to inform you that our Fitness Center (swimming pool, sauna, steam rooms, tennis courts and changing rooms) has been closed to begin an extensive renovation of the facilities. In the meantime we have set up an area with a variety of cardio fitness equipment for our guests, located on the 2nd floor. In case you would like to know more about our improvement plan, please visit our website. ... more   less 
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City

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