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“Excellent!” 5 of 5 stars
Review of Hyatt Regency Mexico City

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Hyatt Regency Mexico City
4.0 of 5 Hotel   |   Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)   |  
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Ranked #9 of 279 hotels in Mexico City
Omaha, Nebraska
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
“Excellent!”
5 of 5 stars Reviewed September 6, 2013 via mobile

This was my first trio to Mexico City. I was a little nervous about safety, but felt very comfortable in this hotel. It seemed to be a safe area of town, although the traffic was crazy! There are guards inside and outside. The staff was great! They are all very attentive and eager to ensure that you are comfortable and pleased with your stay. My room was on the 32 floor, and spotless! I had a great panoramic view of the city. The outlets worked with no adapter needed and bottled water is provided in each room (the water in plastic bottles is free, the water in the glass bottles is not). After the second day, I decided to brush my teeth with the water from the sink instead of using the bottled water, and had no issues. The room had multiple lighting options, which all could be controlled with buttons on the alarm clock, which I thought was a neat feature. It was very quiet on my floor, and the AC worked great. There are a few restaurants in the hotel, and they all had decent food. There are also plenty of restaurants within walking distance. I was impressed with this hotel and will be staying here again!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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538 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
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English first
Mumbai (Bombay), India
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed September 4, 2013

The hotel is located in Palenco very close to Chapultepec park. Very considerate and kind staff at the hotel and the Concierge is very helpful. It is close to several sites and in a very safe neighborhood.

Room Tip: The higher rooms have better views.
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York, New York, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 3, 2013

We stayed here for 3 days recently and we found the location to be in a very safe part of Mexico City and I loved the gym. Their equipment is all new and has a great view on the 4th floor overlooking the park. The cardio/spin equipment also overlooks the lap pool, which is a great size for your morning workout.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 3, 2013

That Hotel is a real Hyatt Regency Standard and we did liked our 2 Nights there pretty much. Top friendly Service at the Reception and at the Breakfast Service. The employess did speak good english and was very customerfriendly. Interiour was nice decorated and we felt very cosy there. We can recommend this Hotel.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 1, 2013

Excellent hotel with great service. Best hotel I have stayed at in MEX (my 8th trip to MEX this year!). Sometimes prices are quite high but shop around and you can get good deals on the day rate. Food good, service excellent. Ideal for Polanco and the restaurants around the park.

Room Tip: Look for a room with a view over the park. Go for the higher floors too.
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 31, 2013

Previously Nikko hotel, it is conveniently located at the business center of the city and near by the high end shopping area.
The hotel is clean and the lounge accommodates business meeting in style.
A place to return as your business hub.

Room Tip: Executive room
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  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Trenton, New Jersey
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 30, 2013

Recently traveled to Mexico City on business and this is the first time I've stayed in this particular Hyatt. It will be my go-to hotel from now on. Comfortable, spotlessly clean, well-appointed rooms with modern furnishings, a spectacular buffet breakfast with both the familiar and the exotic (a must try is a fruit soup called sopa de citron), a top-notch location and a well-trained staff literally make this a true home away from home. I am a woman who travels alone and the area is quite safe to walk around in, even at night. The gym is well-equipped, although it's hard to predict how busy it will be in the early morning; one day the cardio room was virtually empty, the next time I went all the equipment was in use (although I have to admit it was a half hour later). Earlier is best if you work out in the morning. All in all a very positive experience.

Room Tip: There are spectacular views the higher the room.
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Stayed August 2013, traveled on business
Was this review helpful? Yes 1
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Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Mexico City
#7 Luxury Hotel in Mexico City
#8 Romantic Hotel in Mexico City
#22 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Official Description (provided by the hotel):
Hyatt Regency Mexico City is proud to announce the completion of the renovation for the main entrance, Concierge and Front Desk. The Lobby Bar remains under renovation and will be soon ready to give you a spectacular surprise. We thank you for your continued support. Please visit our web site for progress updates. ... more   less 
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Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City

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