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“good location and clean rooms” 4 of 5 stars
Review of Hyatt Regency Mexico City

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Hyatt Regency Mexico City
4.0 of 5 Hotel   |   Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)   |  
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Ranked #12 of 277 hotels in Mexico City
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“good location and clean rooms”
4 of 5 stars Reviewed July 18, 2013

stayed at Hyatt for 5 nights on a recent visit to Mexico City. This was a family vacation with kids etc.
Hyatt location at Polanco is excellent. It's very handy walk to Chapultepec park, to lots of restaurants and cafes and even places such as Starbucks, Subway etc for a quick meal or coffee.
The rooms were very nicely maintained and tidy. Room and bathroom sizes were good too.

The service at front desk and concierge was excellent, but couldn't say the same about the restaurant El Jardin. We ate breakfast there every day and found that service was variable based on who served you and how much tip you gave them. This was slightly disappointing for an otherwise excellent experience.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Oakland, CA
Top Contributor
70 reviews 70 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 10, 2013

Having stayed at the Hilton in Reforma and the Intercontinental next door to the Hyatt, this turned out to be an equally good choice. Polanco is nicer than Reforma for starters. The hotel itself has a huge impersonal lobby -- it used to be the Nikko and many cab drivers still call it such -- with a gigantic bar with an equally larger big screen television. But the rooms are very personal and warm, with nice beds and well-appointed baths. Great views of the city from the upper floors. The gym was very good and the Executive Lounge, though noisy at peak times, served a very good breakfast and had a nice selection of drinks and appetizers at day's end. Many good restaurants in the area. The hotel's sushi restaurant, a holdover from the Nikko, is not as good as it was under the former owner.

Room Tip: Ask for a room facing the city on a high floor.
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Büttelborn
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 7, 2013

I have been several times in the Nikko Mexico City- and was not really amused: old rooms, staff unfriendly, no good English skills. Now after the rebranding to Hyatt I have experienced a totally different picture. The rooms are nice and modern, however still no operable windows for fresh air which is for me actually a must have, staff is much more motivated and you can even find employees speaking perfectly English, in a country where oddly nobody does. According to reception the lobby will also be refurbished in the next months. So I am excited and thrilled to frequently use the Hyatt in the future ;)

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Medellin, Colombia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 6, 2013

The hotel it is in an excellent location. The service is very good. The rooms are nice and clean. Every thing works properly. Try ro ask for a room nos very close to the elevators because you con listen to them.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed June 30, 2013

great for business. well located in Polanco district near downtown and not too far from the international airport. clean, modern, and great buffet breakfast. only 15 minute walk or 5 minute drive from the world class Anthropology museum.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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nj
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed June 30, 2013

Our flight to Mexico City was delayed by over 6 hours: by the time we survived the airport's immigration cluster and made it to the hotel, we were tired, frazzled and grouchy.
Luckily, we used some additional Hyatt points to have a 'Regency Club' reservation. The first of this perk is a private check-in on the 40th floor by one of the dedicated Club level staff; this only took a few minutes, but was accompanied by wine/drink service, and a complete welcoming by the a very warm and knowledgeable crew. By the time we got to our room, all our fatigue was wiped away.
As a Regency Club guest, you have access to the 40th floor lounge, which for all practical purposes is open almost all day long: a breakfast buffet from 6:30-11, appetizers from 6:30-9:00pm, and full bar/beverage service from 1pm to 11pm. Everything is complimentary, and the food is excellent. This really adds a 'value' component to staying here if your plans keep you in the vicinity of the property, and the larger the group in your party, the greater the value is.
The room was lovely. Clean, up to date with beautiful southern views fro the 38th floor.
The only even slightly 'quirky' thing I can say about the property is the legacy Japanese influence from the previous management (this once was a Nikko hotel). The staff on the lobby level were very keen to promote the two Japanese restaurants (does it still need two?) and didn't even seem aware that there is a third option on the second level serving really delicious local cuisine. I don't mind Japanese food, but I sure didn't go to Mexico City to have sushi...

Room Tip: Upgrade to the 'Regency Club' if you plan on being in the area of the hotel
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lausanne, Switzerland
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 27, 2013

We organised a seminar for our customer and chose the Hyatt for its convenient location and good offer. We certainly weren't disappointed, the hotel is in a nice (pretty safe) location in a row of 4 big hotels. All the restaurants and bars in the hotel were great and offered good food. The service of the staff was very good both in the meeting rooms as well as the hotel rooms. Will certainly come back if I'm staying in Mexico D.F. again.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Mexico City

Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City
Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in Mexico City
#9 Business Hotel in Mexico City
#9 Luxury Hotel in Mexico City
#25 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Official Description (provided by the hotel):
Hyatt Regency Mexico City is proud to announce the completion of the renovation for the main entrance, Concierge and Front Desk. The Lobby Bar remains under renovation and will be soon ready to give you a spectacular surprise. We thank you for your continued support. Please visit our web site for progress updates. ... more   less 
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