We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Perfect execution at a great location” 5 of 5 stars
Review of Hyatt Regency Mexico City

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hyatt Regency Mexico City to your Saves list
Hyatt Regency Mexico City
4.0 of 5 Hotel   |   Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Double Your Points
Ranked #12 of 288 Hotels in Mexico City
Denver, CO
Top Contributor
377 reviews 377 reviews
71 hotel reviews
Reviews in 99 cities Reviews in 99 cities
91 helpful votes 91 helpful votes
“Perfect execution at a great location”
5 of 5 stars Reviewed June 20, 2013

Service is outstanding, rooms are very nice and comfortable. This is my third time in this hotel and I insist on returning every time. Restaurants are within walking distance and one can walk at night all the way to the Angel statue without a problem; the neighborhood is very safe. Did I mention the service? Everyone I interacted with makes me feel special.

Room Tip: Walk around to find interesting places to eat. There is a quesadilla place one block away that is a...
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

629 reviews from our community

Traveler rating
    348
    230
    29
    14
    8
See reviews for
34
83
50
414
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
paradise valley, az
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 18, 2013

Grjeat service prices and excellent redecoration. Better than
competing local hotels. Every one of which was. Booked solid. It used to be the Nikko? Why must I expound. The rooms are clean and the staff well trained

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whistler, Canada
Top Contributor
59 reviews 59 reviews
53 hotel reviews
Reviews in 39 cities Reviews in 39 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed June 16, 2013

As a diamond member I managed to get upgraded to a huge suite on one of the top floors facing the park. Floor to ceiling windows of the Mexico City skyline - on a less smoggy day these views are unobstructed and breath taking - with views of the surrounding mountains. If you don't get one of these rooms you can also take a peek at the executive lounge which has some great canapes to boot.
The hotel was recently renovated to Hyatt's higher standards and surpasses most of the Hyatt's I've stayed at. The Hyatt lounge and restaurants in the hotels are top notch as well - I particularly liked the bakery near the gift shop. Also the hotel has an imposing lobby with an open concept that showcases some very cool art and shoppes.
Overall a fantastic stay.

Room Tip: get a room facing the park
See more room tips
  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed June 16, 2013

This has everything that you would expect from a business hotel - Comfortable beds, professional staff, decent wi fi, air con that works. It is in a good location with some excellent places to eat nearby. I was luck enough to stay on a high floor with fabulous views across to the volcano.

Room Tip: Go for a high floor with an even number for spectacular views
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tequisquiapan, Mexico
Top Contributor
86 reviews 86 reviews
8 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 15, 2013

One year ago I had stayed at the Hotel under the previous name "Niko" which was excellent. During this past year I have stayed twice at the Hyatt, Mexico City - Polanco neighbourhood.
As stated in other reviews the Hotel is very large with lot's of business people coming and going daily. However the Hotel never feels crowded or rushed. There is always someone either at the front desk, concierge or car waiting area... to answer your questions or be of service.
the concierge actually printed off some maps for us as we were driving to Ixtapa (an 8 hour drive).
There are 3 restaurants and 3 or 3 bars in the Hotel. PLEASE, if you stay in Polanco try the Teppan Grill. This restaurant is amazing, the decor is understated modern/mexican and the service is top notch. The are many "grill-tables" where you can sit and your meal is prepared in front of you or you can have a private room. I have had the opportunity to experience both but I prefer to sit and watch the food cooking. The chefs take pride in their work and it is such a joy to experience. This past week we tried the tempura lobster as an appetizer, delicious but be careful when you bite down it can be very hot. I burned the roof of my mouth, ouch. We had fresh fish and veggies cooked which was delicious. We shared a bottle of wine and the wine list is extensive.
Our room was located on the 34th floor, small, elegant, great view of the park and very clean.
Room service for breakfast was very good. "Healthy breakfast" - egg white omelet, yogurt/fruit, green tea or coffee, juice and bread if you wish. That is a lot of food!
Go to the gym!!!!! It is very nice, lot's of equipment and a beautiful pool.
Very enjoyable 3 nights.

Room Tip: High floors have a great view of the city. Go to Teppan Grill for dinner, excellent!!!!
See more room tips
  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
Reviews in 22 cities Reviews in 22 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed June 13, 2013

It is a huge property, extremely busy, with people walking in and out at all times. Yet, it is able to maintain order in what could be a very chaotic situation.

The hotel is evidently well managed, very clean and safe (there is very visible security presence all over); so safe that I leave my laptop at empty meeting rooms without a problem. It is just next door to Polanco, the most sophisticated neighborhood in Mexico City, with great restaurants and shops.

Food is excellent and the only "but" is breakfast at "El Jardin", which gets crowded and huge lines are formed. I suggest that management addresses it since it is irritating to wait when you see that there are empty tables.

Having been in Mexico many times and knowing the quality of handwork, brought a couple of handbags which needed repair. Since I had no clue where to go, I approached the concierge, Mr. Antonio Garcia, who asked me exactly what was wrong and said he would deal with it. To my pleasant surprise, my handbags were fully repaired on the same day.

I guess that the reason why such a huge property works efficiently is due to staff such as Mr. Garcia!

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2013 via mobile

Formerly a Nikko hotel. It has conserved its Japanese atmosphere. The executive lounge is great. And for those of us that like to squeeze some exercise to keep in shape it has a great gym and a swimingpool that you can do some training. Great place!!!!€

Stayed June 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Regency Mexico City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Mexico City

Address: Campos Eliseos No. 204, Polanco Chapultepec, Mexico City 11560, Mexico (Formerly Hotel Nikko Mexico)
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#6 Business Hotel in Mexico City
#8 Luxury Hotel in Mexico City
#11 Romantic Hotel in Mexico City
#25 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Regency Mexico City 4*
Number of rooms: 755
Official Description (provided by the hotel):
We would like to take this opportunity to inform you that our Fitness Center (swimming pool, sauna, steam rooms, tennis courts and changing rooms) has been closed to begin an extensive renovation of the facilities. In the meantime we have set up an area with a variety of cardio fitness equipment for our guests, located on the 2nd floor. In case you would like to know more about our improvement plan, please visit our website. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Despegar.com, HotelTravel.com, getaroom.com, Odigeo and Tingo so you can book your Hyatt Regency Mexico City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Nikko Mexico City
Hyatt Regency Mexico City

Owners: What's your side of the story?

If you own or manage Hyatt Regency Mexico City, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.