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“Disappointing” 2 of 5 stars
Review of Sheraton Mexico City Maria Isabel Hotel

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Sheraton Mexico City Maria Isabel Hotel
4.0 of 5 Hotel   |   Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico   |  
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Ranked #64 of 293 Hotels in Mexico City
Glasgow Scotland
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Disappointing”
2 of 5 stars Reviewed June 17, 2008

Thankfully I only had a shirt stay in the hotel. The hotel is in dire need of a refurbishment. It has a tired look compared to other similarly priced and 'starred' hotels in the DF. The rooms look worn and the towels feel the same. Long queues for breakfast in the New York Deli, which also caters for non-guests, are not the best way to start the day. I resorted to the branch of Sanborns next door.

  • Liked — location
  • Disliked — run-down feel of the place
  • Stayed May 2008, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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798 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 3, 2008

- 4 night stay on a business trip to Mexico City
- Room was run down with chipped furniture, dated decor... I know the hotel has 2 wings so maybe I was unlucky
- Amici restaurant overpriced breakfast, $19 for a buffet with only 4 hot dishes and a poor selection of fruit
- The coffee in your room has to be paid for, when in other hotels I have stayed is always complimentary!!??
- Very good location and all the staff I spoke to were always very friendly and polite...the saving grace!

  • Liked — Courteous and friendly staff
  • Disliked — Room standard was low
  • Stayed May 2008, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Top Contributor
87 reviews 87 reviews
84 hotel reviews
Reviews in 71 cities Reviews in 71 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 1, 2008

This property has a great location. There are tons of restaurants, bars and shops of all kinds within a 10 minute walk. The rooms are typical Sheraton fare. I had a corner combined suite which had a great view of the Angel of Independence monument. The staff were all great, taking care of any issues in a timely manor and quick with advice when asked. The one thing I did notice is the lobby is quite dated. It could definitely use a refurbishment.

  • Liked — location, staff
  • Stayed May 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Myers, Florida
Top Contributor
112 reviews 112 reviews
58 hotel reviews
Reviews in 50 cities Reviews in 50 cities
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed March 15, 2008

The Sheraton Maria Isabel provided a flawless experience. It is conveniently located in Mexico City. Prices are very reasonable for a major chain hotel in Mexico City, and the restaurant is an exceptional value, offering extremely fine quality Mediterranean cuisine at reasonable prices.

  • Liked — Excellent service from everyone on the staff whom I encountered.
  • Disliked — There was nothing that I did not like.
  • Stayed February 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
US
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed March 11, 2008

I stayed in this hotel for 31-days, and this was the worst I had in my 20-years plus of world traveling, considering is a Sheraton. The service is well below 3rd class quality, the personnel were a little inept, and the security and safety were below the standards. This review is based on the fact that this is a Sheraton, an US hospitality enterprise, and the return in satisfaction compared to price/ rate. The rooms are small, not that comfortable, with not enough closet space and not well lit. The sound proofing and sealing was very bad. Noise travels easily from room-to-room, room-to-hallways, and the doors-to-frame do not seal well. The negative results were expected. Room service was friendly but above all not very customer service oriented. The hotel restaurant, Manhattan Deli, had the worst customer service I ever experienced. They did not like to take phone orders, hung on calls, had the orders wrong, were never timely, etc, etc. In terms of security, I had the terrible of experience of people attempting to gain access to my room in 5-times while I was in it. In 1-ocassion the security guards did not even bothered to investigate, in another incident took them 20-25 to respond to my room. Bear in mind, the security guards (5+) are always hovering on the lobby. Twice, room service walked on me without knocking the door or ringing the bell while checking for room availability. The evacuation charts are very confusing since they display several dots showing where you are standing. It seems that a template was prepared and used for different locations. I contacted the management in several occasions to point out my terrible experience, and they did not show much concern. Two individuals from my party abandoned the hotel before the end of our stay in disappointment. Make no mistake, I am Hispanic and fully-bilingual, and this is very professional, objective observation. Overall, I will not recommend the place to a family or friend. You will not get your money’s worth for a Sheraton.

  • Liked — Location is above average.
  • Disliked — Value and customer satisfaction were well below the expectations, compared to price/ rate.
  • Stayed February 2008, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed February 12, 2008

I was working at the U.S. Embassy for the week and this hotel was right next door.

Since I booked at last minute, I had to get a "Smoking" Room; however, I could not smell any hint of smoke, so that was good. In the hallway I could, but the smell did not permiate into the room.

I had free access to the Executive Lounge on the18th floor and it was nice. For those wanting Starbucks, there is one on the first floor of hotel.

I enjoyed my stay and will be going back in August for another week.

  • Liked — Location
  • Disliked — Location
  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, CO
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 27, 2008

Pretty good hotel with good services and bedrooms. Has a good gym and pool as well. Has three restaurants with good service and food. The concierge is right in front of the registration desk and has plenty of tips and useful info for those who don't know Mexico City well.

  • Liked — The bed, it was pretty confortable.
  • Disliked — The room size.
  • Stayed October 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Mexico City Maria Isabel Hotel

Address: Paseo de la Reforma 325, Col. Cuauhtemoc | Distrito Federal, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Luxury Hotel in Mexico City
#29 Family Hotel in Mexico City
#32 Romantic Hotel in Mexico City
#54 Business Hotel in Mexico City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Mexico City Maria Isabel Hotel 4*
Number of rooms: 755
Official Description (provided by the hotel):
Strategically located on Mexico City's financial district, across the Angel of Independence. 755 Rooms, including 67 suites and 5 penthouses. All rooms features Sweet Sleeper Beds and Wireless Internet Access. 2 Restaurants: Amici and Manhattan Deli. 1 Mexican Bar: Jorongo with a tradicional Mariachi Lobby bar & Sushi bar Parking Area Pet Friendly More than twenty rooms for events and parties. Sheraton Maria Isabel offers a bussiness center area with Link-Sheraton Tecnology by Microsoft. The hotel has been repeatedly awarded the Four Diamond rating by the AAA. ... more   less 
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Also Known As:
Sheraton Maria Isabel Hotel
Sheraton Mexico City Maria Isabel Hotel
Mexico City Sheraton

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