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“Friendly Eric we live him!” 4 of 5 stars
Review of NH Mexico City

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NH Mexico City
3.5 of 5 Hotel   |   Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico   |  
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Ranked #31 of 284 Hotels in Mexico City
n e lincs
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Friendly Eric we live him!”
4 of 5 stars Reviewed August 7, 2014

My friend and i stayed at this hotel for 3 nights and would like to mention Eric the porter for his friendliness and helpfulness throughout our stay. Not many people can speak English in Mexico City and unfortunately we can't speak Spanish, but Eric was so helpful from the moment we arrived to the moment we left. He was more helpful than the reception. He recommended restaurants, made reservations for us and answered any of our queries that we had. Lovely man that deserves praise. Hotel was good, no complaints although don't get a hotel taxi, it's more expensive than the street taxis. Lift was a little slow and public toilets not very clean but overall a pleasant stay.

  • Stayed August 2014, traveled with friends
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Director General at NH Mexico City, responded to this review, 2 weeks ago
Dear madam,

Thank you very much for your review

We truly apologize if toilets were not as clean as they should. We make daily special focus in this point to avoid this kind of situations.

We also want to thank you all your compliments for Erik, who is one of our most advanced colleagues and who also speak as you said German, English, Spanish, and Italian. I will personally congratulate him for this service provided to you.

Best regards

Conchita Bedoya
General Manager
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560 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
El Pescadero, Mexico
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 7, 2014

From arrival to departure, a stay of 5 days, everything was perfect. Room was clean, bed comfortable, great easy chair and ottoman in front of TV and spacious bathroom with shower and TUB. Located in great neighborhood with numerous attractions and restaurants in walking distance. Friendly staff. I particularly want to thank Senor Eric Salinas for his many kindnesses to my son, daughter and to me.

Room Tip: Great view from the seventeenth floor and very quiet.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Gerente at NH Mexico City, responded to this review, August 12, 2014
Google Translation
Estimado Huesped,

Muchisimas gracias por su tiempo y por sus comentarios. Espero poder saludarle en su proxima visita y por favor si necesita cualquier cosa de Nh Hotel Group en el mundo no dude en contactarme. Sera un placer atenderle.
Traslado sus comentarios a mi equipo.

GRACIAS y espero que haya tenido un feliz regreso.

Conchita Bedoya
Gerente
Nh Mexico City
C/ Liverpool 155
Col. Juarez, Zona Rosa
c.bedoya@nh-hotels.com
55 54058980
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Managua, Nicaragua
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 31, 2014

I had to travel for a business trip to Mexico DF for three nights and highly recommend this place.
Amazing staff in:
Front Desk (Zicri and Ileana) were friendly and knowledgeable
House Keeping (7th floor) super clean and most of all honest. I drop some money under my bed and it was placed on my night stand when I returned.
Private Taxi (be sure to ask for Salvador!)
When I return with my wife we will stay here for convenience and service and top it of it is in the Zona de Rosas.

Room Tip: ask for room away from elevators
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Director General at NH Mexico City, responded to this review, 2 weeks ago
Dear Sir,

Thank you very much for your review.

I really appreciate your feedback regarding some of our employees as Iliana, Zicry, or our 7th floor housekeeping team. I will congratulate them personally.

Thank you very much once again and feel free to contact me if you are comming back to Mexico City.

Best regards.

Conchita Bedoya.
General Manager
NH Mexico City
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Boston, Massachusetts
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 23, 2014

I recently returned from a trip to Mexico City and spent 8 nights at NH Mexico City. My check-in was quick and my preferred room was given to me on the 17th floor with an amazing view of Angel de la Independencia and the city. I found the staff to be extremely helpful and friendly from Antonio who greeted me each day to Norberto, the security guy, who loaned me his Metro map to the concierge woman who suggested I take the Metro Bus to go to a meeting near Parque Hundido so I would avoid traffic, she was so right about that, I was at my meeting within a half hour using the Line 1 (Insurgentes) to Parque Hundido. The rooms were impeccably clean and the breakfast filling and delicious. The hotel could use a remodel but the Superior rooms on the upper floors worked just fine for me. I really enjoyed use of the gym with fantastic views. I would definitely return to this hotel in the future it's in a perfect location.

Room Tip: My room was on the 17th floor, which was quiet and with a beautiful view.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Gerente at NH Mexico City, responded to this review, August 12, 2014
Google Translation
Estimado Huesped!!

Muchisimas gracias por sus comentarios y por su tiempo. Traslado a mi equipo cada uno de ellos. Muchas gracias porque nos da energia para trabajar con mas ilusion!!!.
Le quiero comentar que estamos ya en proceso de remodelacion total y espero que en su proxima visita ya lo pueda disfrutar. Mas abajo en mi firma tiene todos mis datos, por lo que si lo cree conveniente sera un placer que me escriba todas las sugerencias que considere. Le aseguro que SIEMPRE, las tenemos en cuenta.

Gracias y por favor estoy a su disposicion para lo que necesite tante de NH Mexico City como de Nh Hotel Grou en el mundo.

Conchita Bedoya
Gerente
Nh Mexico City
C/ Liverpool 155 Col Juarez, Zona Rosa
06600 Mexico DF
55 54 058980
c.bedoy@nh-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 20, 2014

Stayed at the hotel for 3 nights and the hotel room was very comfortable, it got a little noisy on Thursday night but not horrible.
The front desk gentleman that assisted me was not very pleasant and kind of short with his attitude. The taxi cabs from the hotel were not nice at all. I asked to take me to a certain place and the response was I don't know where that is and that happened twice and not on the same day.

The restaurant was ok, not great a d the service of waiters was not prompt or efficient. The first day I went for breakfast, it took a while before anyone came to the table to take the order and there were several waiters just hanging around. And this happens also when I went for dinner.

Overall the hotel was ok and not sure if I would stay there again, I was not impressed by the service.

Room Tip: Make sure you do your research before booking.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Gerente at NH Mexico City, responded to this review, August 4, 2014
Google Translation
Estimada Sra. Claude,

Gracias por sus comentarios y por su tiempo. Tomo nota de todos ellos y ya estamos trabajando con mi equipo en las mejoras. Lamento las molestias que le hayamos podido ocasionar. Por otro lado le comento que estamos en plena renovacion del Hotel y que si decide volver a DF sera un placer recibirle y atenderle personalmente, igualmente estoy a su disposicion para lo que pueda necesitar de Nh Hotel GROUP en el mundo

Muchas gracias de nuevo y disculpe el tiempo en darle respuesta.
Conchita Bedoya
Gerente
Nh Mexico City
C/Liverpool 155
Col. Juarez, Zona Rosa
06600 Mexico DF
55 54058980
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 18, 2014

This hotel is mediocre at best. We originally booked a "superior" room for 5 nights and found it to be anything but. We were unsatisfied with the ancient faucets, broken tiles in the shower and lack of duvet and paid to upgrade to an executive room for the following nights. This was better as it was more modern. Do yourself a favour and book nothing below an executive room (eg. Only rooms on the 14th floor- NH Club) if you want a comfortable experience. Further to this we found the lady on the tour desk highly incompetent in areas other than booking the tours offered through her. We wanted to buy tickets to the wrestling and needed help translating to find out how to purchase tickets. We approached her a couple of times about this and in the end she begrudgingly gave us some incorrect information. This was a huge shame because we found all other staff highly accommodating and competent. The location was quite good but having our time over we'd probably stay in Condesa.

Room Tip: Be aware of anything below the executive room!
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Gerente at NH Mexico City, responded to this review, August 7, 2014
Google Translation
Estimado Sr. Marns,

Muchas gracias por sus comentaruos y por su tiempo, lamento los inconvenientes y las molestias ocasionadas. Trabajare con las personas que nos menciona para que este tipo de situaciones no se repitan, por favor si vuelve usted a DF contacte directamente conmigo. Le garantizo que cuidaremos especialmente de su estancia y por supuesto si necesita cualquier cosa de Nh Hotel Grop en el mundo, igualmente estoy a su disposicion.

Muchas gracias de nuevo y espero que nos visite pronto... le garantizo que vera cambios en nuestra propiedad!!

Conchita Bedoya
Gerente
Nh Mexico City
C/Liverpool 155 Col. Juarez, Zona Rosa
06600 Mexico DF
5554058980
c.bedoya@nh-hotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed July 16, 2014

I have stayed at this hotel various times before, and I am impressed with the hard work of the management group in transforming it into a first class hotel for business. the renovation of the rooms continue and there is nothing a business traveler would lack . The Hotel Manager Dona Conchita, is one of the hardest working hotel managers I know. In the early morning she is reviewing the restaurant and asking guest if everything is ok and then much to my surprise she is stilll doing that at ten p.m. If you need anything just ask, the employees will go out of their way to get it for you. Make yourself known to them, and courtesies like "Buenos Dias" are much appreciated" this from the bellmen who are happy to help, to waiters like Adrien Durango who is 5 stars in my book. This particular trip i needed to receive sign and scan back several times some personal legal documents and in the Catering area which doubles as a businesss office I also give 5 stars to Elideth Avicera Vargas who went out of her way to assist, and make up for failures at the U.S. side and always with a great smile 5 stars to her as well. This is a Spanish Chain, and if you are looking for the aloofness of U.S. chains you wont find it here. I stay here precisely because it is in the Zona Rosa which is central by taxi to everywhere i need to go. which is all over the city.

Room Tip: the higher the better for outside noise , i was on the 8th floor. they have gym and free wifi in th...
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_NH_Mexicocity, Director General at NH Mexico City, responded to this review, 2 weeks ago
Dear Anthony,

Thank you very much for your review and for all the compliments.

As you know, this is your house at Mexico, and we will keep working in perform our service.

In the same way, I will congatulate Adrian and Elideth pesonally for the service provided.

Please contact me as soon as you want to return Mexico City.

Best regards.

Conchita Bedoya
General Manager
NH Mexico City
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NH Mexico City

Address: Liverpool, 155 | Zona Rosa, Mexico City 6600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#19 Family Hotel in Mexico City
#22 Business Hotel in Mexico City
#31 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — NH Mexico City 3.5*
Official Description (provided by the hotel):
NH Mexico City is ideally situated in the heart of Mexico City in a convenient location for visiting the city's financial, commercial and tourist areas. The main avenues Paseo de la Reforma and Avenida Insurgentes are just steps away, as is the National Museum of Anthropology and History and the main shopping centers. ... more   less 
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Also Known As:
Nh Mexico City Hotel Mexico City
Nh Hotels Mexico City
Nh Hotel Mexico City

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