I was really disappointed. I was looking forward to staying at this hotel so much because I've enjoyed staying at Four Seasons hotels in Europe. A fine hotel should NEVER exert high-pressure sales techniques on its guests. We felt this kind of pressure consistently throughout our stay. We do expect that what we purchase in the hotel will be more expensive than elsewhere in the city, but we do not want to be approached every five minutes by the server in the bar pushing yet another margarita. Luxury should mean that service is discreet and invisible, without the add-on mentality of a GAP store or used car emporium. This pressure was exerted at the front desk on check-in (to get internet in our room) and by the concierge to use the expensive car service. The dining room was mediocre. We would definitely stay somewhere else next time: perhaps at one of the boutique hotels where there is a more Mexican, and less corporate, atmosphere.

I liked the Four Seasons, although it seamed a little un-Mexican, to toresty (if thats a word). I would reccomend the Hotel Presidente Inter-Continental. It's more traditional and bigshots stay there.

I had read tripadvisor reviews-- just about all of them--for most hotels in Mexico City, and finally chose the Four Seasons. First I should say that to some extent travel guides don't do justice to Mexico City. It seems a much safer place than I ever expected. Walking the entire length of the tourist area, from the Park to the Zocolo, and portions of it several times (in daylight), My wife and I, both in our sixties, never once encountered
anyone whose countenance was even remotely threatening. We also rode the subway extensively and with ease,(but be prepared for local colour). We found sitio cabs to and from the airport to be reliable. (But get a sitio car, not a van, from the airport. Arrival will still be more expensive by far than return.) The hotel itself, and we visited the lobbies and restaurants of others, does not have in its lobby the slightly funereal touches of others: dark marble, statues, fountains. It ambiance is certainly more northern european, despite the formal courtyard. Yes it is a slightly boring hotel, but who really wants an exciting one? It is not an old hotel at about 12 years. It is a well lit place, very quiet, with a very polite staff. Its "kitchen" is very good indeed, with everything one orders being somewhat subtle and "just so," and delicious. And at the same price levels for comparable food at home. Beer is always a bargain. We took most of our meals there, in the bar restaurant. It seems that they will bring you anything from either of the two restaurants. You should see the desserts. Breakfast is an expensive meal in Mexico City, and that is one meal we ate elsewhere (at Sanborn's). But always a bit strange. Breakfast buffets are omnipresent here, and Mexican bread and rolls mediocre at best. The Four Seasons computer room costs $3.00 and includes a good coffee if you want one. We did not use the pool or exercise room, but they must surely have been on a par with the rest of the hotel. Staff is attentive, though not obtrusive. Rooms are very clean though not elaborate in their appointments (why should they be?) but give you everything you could want in a room that is frest and spacious. For the cost minded, rooms not facing the courtyard would be very sufficient. The location is I think, and again we walked everywhere, among the very best in the city. We were glad we did not stay near the Zocalo, which was just too busy and dusty a place, and that we did not stay in a lesser chain, as a short step down really changes the clientele and the ambience. What I mean is there were no soccer games going on in the wide hallways. Never used the much mentioned concierge service: seemed very expensive. Try the subway folks. At 20 cents American, you can't lose. Take a good guidebook too. The smallish one with lots of colour pictures, overview maps of tourist areas, and street guides is the best in my opinion.

My 50 year old boyfriend and I decided to spend the New Year's weekend in Mexico City. Having stayed at the Marquis Reforma a few years back, we decided to try the Four Seasons. And we were NOT disappointed! We knew about the renovations, so we asked for a newly renovated luxury room. We were very pleasantly surprised. No it's not the St Regis in NYC, but it definitely is up to Four Seasons' standard. Marble bath, separate shower, nice furnishings, top notch bedding, and GREAT SERVICE. We gave the concierges a major headache already from the US, since we didn't want to participate in the standard New Year revelries. The hotel ordered some Russian caviar for us (a fortune and hard to get in Mexico) and set up a special table in the Library Bar instead. The bar is quite comfy and perfect for quiet drinks. Food at the hotel was EXCELLENT. Regis Lacombe, the French chef does a Mediterranean-inspired menu. The wine list is very good, although a broad-based French wine list is hard to find in Mexico overall.
The spa was small but pleasant. We had two competent therapists who administered aromatherapy and Lomi Lomi massages in adjoining rooms.
The much discussed taxi fares are nothing to quibble about for the average Four Seasons guest. Sure, it's cheaper to take the VW taxis outside, and we did it. But it was also nice to climb into a superclean, A/C vehicle with new springs. The fee is still cheaper than in say, LA or NYC. So I'll leave it at that. As for the excursions, the hotel booked a very knowledgeable guide for our daytrip to Teotihuacan. Not to be missed. All in all, the Four Seasons in Mexico City does a splendid job, from cuisine to cleaners and certainly the concierges. We'd be back sooner, if it weren't for the incredibly disgusting air pollution, for which the hotel can take absolutely no blame whatsoever.