It is such a comfort to have such amazing personalized service and customized attention in this very chaotic city. Our family stayed in an executive junior suite with an adjoining double room. Though the hotel is beginning extensive renovations and there is construction nearby, none of it impinged at all on our stay. The room and its amenities were impeccable, the hotel remains an oasis of calm despite the construction nearby and the renovations and the service remains startling personal and customized. Everything here works, in a city that is often confusing and uncomfortable. From our pickup at the airport, to our arrival at the hotel, to our daily excursions, to restaurant reservations, to our meals in the hotel (the best orange juice and fresh fruit ever at breakfast), to impeccably crafted cocktails, we had all our needs met an more. Everyone not only knew our names, but our children's and they were treated with a dignity and warmth that is truly uncommon even in five star hotels. Our driver to the pyramids and Coyacoan, Jaime was an amazing man whose depth of knowledge about history and culture was only matched by his class as a gentleman and a caring mentor for our children. WOW! We had not stayed in this hotel for fifteen years, but it looked just a vibrant and fresh as when it was three years old. So happy we did not give to much stock to those who complained about "construction and remodeling" issues.