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“Still the best choice in the city” 5 of 5 stars
Review of Four Seasons Mexico City

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Four Seasons Mexico City
5.0 of 5 Hotel   |   Paseo de la Reforma 500 | Colonia Juárez, Mexico City 06600, Mexico   |  
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Special Offer
Third Night Free Offer
Ranked #8 of 287 Hotels in Mexico City
New Jersey
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
42 helpful votes 42 helpful votes
“Still the best choice in the city”
5 of 5 stars Reviewed August 16, 2014

It is such a comfort to have such amazing personalized service and customized attention in this very chaotic city. Our family stayed in an executive junior suite with an adjoining double room. Though the hotel is beginning extensive renovations and there is construction nearby, none of it impinged at all on our stay. The room and its amenities were impeccable, the hotel remains an oasis of calm despite the construction nearby and the renovations and the service remains startling personal and customized. Everything here works, in a city that is often confusing and uncomfortable. From our pickup at the airport, to our arrival at the hotel, to our daily excursions, to restaurant reservations, to our meals in the hotel (the best orange juice and fresh fruit ever at breakfast), to impeccably crafted cocktails, we had all our needs met an more. Everyone not only knew our names, but our children's and they were treated with a dignity and warmth that is truly uncommon even in five star hotels. Our driver to the pyramids and Coyacoan, Jaime was an amazing man whose depth of knowledge about history and culture was only matched by his class as a gentleman and a caring mentor for our children. WOW! We had not stayed in this hotel for fifteen years, but it looked just a vibrant and fresh as when it was three years old. So happy we did not give to much stock to those who complained about "construction and remodeling" issues.

Room Tip: Ask for a courtyard view. Executive suites are magnificent.
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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665 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
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Panaji, India
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 6, 2014

Being close to the sheraton and ritz carlton, this hotel is old school classy and an instant feel of grandeur as one enters….the courtyard is just fabulous. The restaurants are good and fabulous artwork around the property

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
92 reviews 92 reviews
35 hotel reviews
Reviews in 54 cities Reviews in 54 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed August 4, 2014

Our experience at the Mexico City Four Seasons can b summarized by saying WOW! We had a car from the hotel collect us from the airport without a hitch - ben at midnight. Perfect service, friendly but not smothering staff, an food and drinks that rounded out our experience!

Room Tip: Ask for a room away from the current construction!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 29, 2014

We come to Mexico City often to visit family, and whenever we do - we stay at the Four Seasons. The atmosphere is just perfect!

The staff is so warm and friendly. They are helpful without being overbearing. The concierge can arrange a superb driver to take you around town or on a sightseeing trip to the pyramids, basilica, downtown area or anywhere you'd like to go!

The food in the restaurant and bar area is always outstanding - fresh, flavorful and they will offer you many choices even if you're vegetarian. Breakfast, lunch and dinner are all perfect!

The courtyard is gorgeous and it's lovely to have some fresh air even when you're staying in Mexico City. The pool is small but serviceable, the rooms are currently being updated in a big renovation at the moment. We've seen many other hotels but this is our consistent favorite!

Room Tip: Ask for a room far away from any renos that are happening. If you get a room that sounds a bit loud...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Muscat, Oman
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 23, 2014

The hotel has character but will soon lose it when the tower block, several metres to its right as you face, it is completed. Already it literally towers over the beautiful courtyard.
We benefitted from the 3 for 2 rate applicable in the summer. We stayed in the Hotel Cortez the previous week. More 'Mexican' in atmosphere I felt and closer to the Zocalo. The 4 seasons is about an hours walk into the centre, safe and pleasant though.
The staff were excellent, the room large, clean and airy.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 21, 2014

Going to Mexico City, this hotel is just what i hoped for: A gorgeous hotel with a backyard more beautiful than anywhere.
Rooms are OK.
Pool area is OK.
But the atmosphere is just fantastic.
Sunday lunch is itself worth going back to Mexico City!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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New York City, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 20, 2014

You can never go wrong with staying at a Four Seasons property because they always know how to give their guests the best experience possible. The staff here was attentive to my every need the minute I arrived. My favorite part of this hotel is the perfectly manicured garden. The room itself was a bit more dated than other Four Seasons property, but it was still very clean and spacious. I enjoyed their dining options they had to offer. Their weekend brunch is a must try. The atmosphere in their courtyard bar also serves dinner and it is delicious. Make sure you leave room to try out their dessert menu. Room service was quick and easy. You had options of ordering directly from their bar menu as well as other typical room service items. If you want to see the city, I suggest booking a private tour guide with the front desk. The tour was rich in culture and most importantly, safe. The concierge and front desk teams were extremely helpful during my stay. Booking cabs was simple and reliable as their private cars all speak English and Spanish. If you don't have any pesos on you, you can simply have the fees charged to your room and settle it upon checkout. I recommend this hotel to anyone who is looking for a luxury hotel in the heart of Mexico City whether for business or pleasure.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Mexico City

Address: Paseo de la Reforma 500 | Colonia Juárez, Mexico City 06600, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Spa Hotel in Mexico City
#5 Romantic Hotel in Mexico City
#6 Luxury Hotel in Mexico City
#6 Business Hotel in Mexico City
#9 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Mexico City 5*
Number of rooms: 240
Reservation Options:
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Also Known As:
4 Seasons Mexico City
Four Seasons Mexico City Hotel Mexico City
Mexico City Four Seasons

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