First, the good news:
Service is as fulsome and gracious as you would expect at a FS property. They really do go the extra mile and it shows. If you are travelling on business, the niceties (incl. a fleet of certified cars that you can book by the hour or day) will make this feel like a sanctuary in a city which can be hectic and a little chaotic. You will start and end the day in a good mood, sipping fresh juice in the interior courtyard or a cocktail in the evenings.
And now the bad (or rather indifferent) news:
The building itself is pretty unremarkable, which is a real shame. You have what is basically a quadrangle around an interior courtyard (great when the weather is nice, and importantly, quiet and shielded from the centrality and noise of Paseo de Reforma) with almost all rooms therefore having a variation of the identical view, i.e. the courtyard.
The rooms and the building are very functional, but stay for more than a day and you will have some niggling doubts, given this is after all, a FS hotel, with FS prices. The pool is tiny (but heated and lovely in any weather), the spa has a 2 person sauna, no steam room and a single shower. There is only 1 restaurant and a bar which doubles as the venue for the breakfast buffet.
So it will hardly overwhelm you with cosseting luxury...
However, the rooms are spacious and well organised. The showers in the room have great pressure. The wi-fi (once you have paid, ouch) is great in most areas. The room service is prompt, courteous and thoughtful (they rearranged the room so I could watch TV and eat without asking because I had been watching the TV when they arrived...). The beds are large and comfortable and the linen is as soft and fine as you would find in any FS property anywhere. So realistically, if you are travelling for business or pleasure in Mexico, they do everything important well.
But it is a Four Seasons, and you expect it to be more than that. On the service side, it definitely delivers, but they are not really getting much help from the site/building itself.
All rooms face the interior courtyard, so the only difference is room size and interior amenities (j...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Good Day Strae,
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Thank you indeed for your valuable and frank review of the hotel and its services. I am pleased to see that you approve of our quality of service provided by our staff in general. On the building, your observations are well taken. The architecture of the hotel was influenced by that of the Castillo de Chapultepec trying to provide a sense of place instead of a building that be located anywhere in the world. I am pleased to let you know that, as of this year, major investments are being implemented into the hotel such as the lobby, the pool area and others. Next year we are targeting to do the guest-rooms which were done approximately 5 years ago. In-room entertainment will be enhanced this month with the installation of new 47" LED TV´s in all rooms. Suites will get 55" LED units. On the WiFi front we are this week moving from a 14MB broadband to 40MB which will make a huge difference in speed.
We are constantly doing changes, updates of our product and reason why we welcome comments, criticisms and suggestion from guest as yourself. Thank you again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.