I stayed 3 days at this hotel on October 2011. From arrival I felt treated like a V.I.P. Checked in very fast and courteous.
I booked 2 different rooms since I was traveling with my wife and a couple of friends. Both rooms were conformable, clean and very quiet. I choose this place because of its reputation and location, very central for my trip purpose. It is located in the business area and the neighborhood doesn't look that you can do a lot at night, but very close to areas like polanco and some museums. This was my first time in Mexico City and I was attending a rock concert. My favorite part was safety! I read some complains about the price of taxis here, let me tell you: Safety doesn't have a price! A lot of people suggested me not to take a taxi on the street.
The concierge was very helpful and patient, I had million of questions and wanted to see a lot of places in a short period of time. They gave me a map with very detailed information about the most important places, I wasn't disappointed with all their recommendations.
I called the hotel when I needed transportation after the 2 concerts I attended, both around 2 am, they sent their cars that arrived on a timely manner and very professional.
Room service was fast and food delicious.
To go around the city the second day concierge arranged a tour by car, we were lucky to have Salvador as our guide (Zocalo, Virgen de Guadalupe, historic area and the next day Teotihuacan). Again, I had a great experience in this city, in this hotel and their staff.