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“Small Beds” 3 of 5 stars
Review of Wyndham Garden Hotel Mexico City-Polanco

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Wyndham Garden Hotel Mexico City-Polanco
3.0 of 5 Hotel   |   Leon Tolstoi No. 22, Mexico City 11590, Mexico   |  
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Ranked #105 of 293 Hotels in Mexico City
Evansville, Indiana
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Small Beds”
3 of 5 stars Reviewed February 12, 2014 credit card Amex Card Member Review

Hotels is consistant and in a good area. Only complaint beds are very small... european type in most rooms. Not much to do within walking distance but not too long of a cab ride from restraunts, things to see etc.

Stayed January 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, February 14, 2014
Dear Guest, Michael.

Sorry for the inconvenience you had with the size bed ,I want to comment that we have another kinds of rooms with King size Bed and two double beds. On your next visit will glady assign you a room with a king bed. Look forward to your trust and return to us,

Warm regards,

Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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169 reviews from our community

Traveler rating
    49
    65
    38
    9
    8
See reviews for
20
25
8
88
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
San Diego, California
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 8, 2014 via mobile

This was our second stay at this property. The hotel is located in the posh polanco area of Mexico City. Walking distance to Starbucks, 7 eleven and some local restaurants. It also serves continental breakfast and a welcome drink at the rooftop overlooking the Castillo de Chapultepec. Hands down this is a safe bet for business or pleasure...

Stayed February 2014, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, February 11, 2014
Dear Guest!

We appreciate all your comments and recommendations for our hotel, we passion is the customer service.

We waited on his third visit to this great city.

Warm regards

Rosario
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lima, Peru
1 review
4 of 5 stars Reviewed December 4, 2013

I was stayed 7 days and were quiet, nothing special, the usual. The only thing I did not like much was the breakfast offering and service, and is included in the price. Can be improved.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, December 9, 2013
Dear Guest:

Thanks for your comments, I'll check what kind of breakfast you had based on your rate, we also have American breakfast option for a very reasonable price. Please let me know which was the inconvenient with the service and fix it right away. If you have an opportunity, will be a pleasure to meet you during your next step here with us in Mexico.

Regards,

Rosario
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Mexico
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2013

The room was very comfortable because it has the regular 2 queen beed room and then it has an extra little studio with a sofa-bed. It was great for us because we sent our kid to the sofa-bed and had the whole room for ourselves. It has a nice little restaurant on the tenth floor from where you can enjoy a free tiny margarita and watch the Chapultepec Castle.

Room Tip: Higher rooms probably have less noise. Some rooms do have a view to the Chapultepec castle and park
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, December 12, 2013
Miss Sylvia!

Many thanks for having stayed with us and for your good comments about the hotel.

Take this opportunity to comment that on all floors have the same anti-noise system that prevents windows and rooms are noisy.

Happy New Year , we hope to see you soon.

Rosario
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Santa Ana, California
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed November 25, 2013

I have been to Mexico City 4 times in the last 14 months and this by far the worst hotel for its price. Aside from being in Polanco there is nothing positive about this hotel. Service is terrible. They claim it includes breakfast, if you consider coffee and 2 rolls as one. The waiter kept on telling me that service is not included so don't forget my tip. The hallways are very dark and smell, the rooms are narrow and suffocating. My room was so narrow that it felt as if I was sleeping in a closet. I was there for 3 nights and the was very disappointed that I had stayed there. After repeated complaints they changed my room to a wider one but the bathroom drain had a strong odor. Since they had billed my credit card already I was unable to change the hotel. This is at most a 1 star hotel, and by no means worthy of the wyndham name. Only the housekeeping ladies were professional and responsive Unless you have no choice, my advice is to stay away... There are many cheaper and much better hotels in the area.

Room Tip: Ask them to show you a room before you agree to take it. Don't take a room with a double bed.
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, November 30, 2013
For me is a shame to have this kind of comments, our unique goal is to achive all our custommers satisfaction and we fail with you. We have two kind of breakfast included depending on the rate, continental whic was the one that you got and American which include's your choise of the menu, let me check which one you picked and why we did jot offer you and upgrade.
We also have various room sizes and distributions where Im sure you can rest ans feel comfortable.


Our biggest mistake was not to ask you every day, its our job and have to do it, about your stay and if may need somethig else, once again sorry by that, and will double check it with my staf to avoid this kind of unsatisfactions.


Please feel free to contact me directly any time, I'm always available and opend to solve all this kind of incoveniences, hope you can give us s new opportinuty to serve you.
Best regards,

Rosario
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Bogota
Top Contributor
77 reviews 77 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 15, 2013

The hotel has good location. The rooms are big but no drawers to put the clothes. The breakfast that is included is not good.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Wyndham Hotel and Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyndham_10, General Manager at Wyndham Garden Hotel Mexico City-Polanco, responded to this review, November 22, 2013
Dear Guest1

Thank you for your comments are working for improve them. I Take advantage to comment in our a new suites Wyndham have a very large closets and drawer are very useful to know. I invite you on your next stay to know them.

Thanks a Lot.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Garden Hotel Mexico City-Polanco

Address: Leon Tolstoi No. 22, Mexico City 11590, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
Ranked #105 of 293 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Wyndham Garden Hotel Mexico City-Polanco 3*
Number of rooms: 81
Reservation Options:
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Also Known As:
Wyndham Garden Hotel Mexico City-Polanco

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