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“Good business hotel” 4 of 5 stars
Review of Holiday Inn Mexico City-Plaza Universidad

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Holiday Inn Mexico City-Plaza Universidad
3.5 of 5 Hotel   |   Parroquia 1056 | Santa Cruz Atoyac, Mexico City 3310, Mexico   |  
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Ranked #42 of 283 Hotels in Mexico City
Mexico City, Mexico
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good business hotel”
4 of 5 stars Reviewed June 1, 2014

The hotel is good, if you plan to visit Coyoacan or you have to work in the area is perfect. The only problem is the internet connection that is quite poor. The breakfast is the best I´ve seen in a hotel. It has 3 malls nearby and also a walmart. The are is safe and not very far away from the center.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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64 reviews from our community

Traveler rating
    23
    32
    7
    1
    1
See reviews for
9
5
7
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Baja California Sur Mexico
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 28, 2014

Stayed here in November 2013. Staff is very friendly and helpful. Hotel has been renovated and is very clean and safe. You can walk 2 blocks to the Universidad Shopping Center. Is a safe area and fairly quiet. If you want to take the Metroline to downtown it is 3 blocks away. This is a business hotel, does not have a pool, but has most everything a person might need.

Room Tip: I think most of the rooms are the same in quality and noise.
See more room tips
  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sao Paulo, SP
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 23, 2014 via mobile

This is a very good choice, located in the southern part of the city, with good restaurant around. It is a great option for meetings and has a good restaurant serving a self-serve choice. Clean and quiet.

Stayed May 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ciudad Juárez, Chihuahua, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 18, 2014

We stayed two times during a 7 day period. First time upon arrival by car at noon, hotel staff valet parked our auto where my wife had left $700.00 pesos on the console and had to be taken by hotel employee since no one else drove the car, which she noticed when we used the car that afternoon, and a report was made to the hotel manager who said they would investigate. The morning of our departure, three nights latter, after having breakfast at the hotel, on an expensive buffet because of the very small choices, we returned to our room that was not made, where we received a telephone call from a lady indicating to be head of the housemaid dept. and that the roomwas not made because there was money on the trash can and the room maid did not want to touch anything. We looked in the trash can and there was a $200.00 peso bill wich we are sure we did not put, or trow there.
Before cheking out we reported said incident to the manager who said that he would investigate. Upon our return we were told that their investigation showed that there was no call made to our room the day we said. So with out telling us directly, we were being called liars. Not only that but the room that we got that time, at a higher price than before, was a much smaller room at a corner of the hotel building that ended on a triangle.
Based on the above we would certainly not recomend said hotel that does not deserve to be part of the Holiday Inn chain.


  • Stayed February 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mexico City-Plaza Universidad, responded to this review, May 2, 2014
Dear Jose Raul J,

Thank you for the candid review of our property as this will guide us in making the right decisions. I apologize for the services that you have received which is not up to your par. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, Costa Rica
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 2, 2014

We stayed at this hotel just a night because we renta a car at alamo national car rental that is at the hotel and we were reallu suprised when we arreived. the hotel is just great, rooms are really spacious. the staff is really helpfull and service oriented and breakfast buffet was unbelievable.... definitely a good choice. if u stay here they will change your dollars for peso which is good since just very few places in mexico will accept dollars

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zebulon, North Carolina
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 19, 2014

I am really not a big fan of Holiday Inns in the US so staying in one in Mexico City was a little worrisome to me. How wrong I was. This is a wonderful hotel and in an awesome location. My daughter and I were traveling on pleasure, and it WAS a pleasure! Modern, beautiful, and great staff. We prepaid $10 a night for the breakfast buffet and it was well worth it. Being American, I get nervous staying at places out of my comfort zone in Mexico City but this will be my base from now on. There's a great mall, a Walmart, Irish pub and more, all in walking distance. And even better, it's just a short taxi ride to Coyoacan which is an amazing part of the city. I loved this place!

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 28, 2014

It was really nice to stay in this hotel. The breakfast is awesome and also the service is great.
Hotel can also provide some of the basic things that are required for long stay like Refrigerator and Microwave Oven.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Mexico City-Plaza Universidad

Address: Parroquia 1056 | Santa Cruz Atoyac, Mexico City 3310, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#35 Business Hotel in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Inn Mexico City-Plaza Universidad 3.5*
Number of rooms: 148
Official Description (provided by the hotel):
Holiday Inn Plaza Universidad, is located in the Southern area of Mexico City, where you can enjoy space and comfort, 18 kilometers from the Benito Juarez International Airport and 5 kilometers from World Trade Center (WTC). ... more   less 
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Also Known As:
Holiday Inn Mexico City-Plaza Universidad Hotel Mexico City

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