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“st regis period!” 5 of 5 stars
Review of The St. Regis Mexico City

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The St. Regis Mexico City
5.0 of 5 Hotel   |   Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico   |  
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Hotel amenities
Special Rate
Complimentary 3rd Night
Ranked #2 of 279 hotels in Mexico City
Bergamo, Italy
Top Contributor
142 reviews 142 reviews
36 hotel reviews
Reviews in 41 cities Reviews in 41 cities
143 helpful votes 143 helpful votes
“st regis period!”
5 of 5 stars Reviewed October 31, 2013

I have been there for business purpose and what else i can say besides that it is probably one of the best and luxurious hotel in the heart of Mexico City.
Service, rooms, breakfast and brunch everything is perfect.
The staff and the butler service is great!
The location also is very convenient to any cool spots to enjoy other formula of restaurants.
Great great experience!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, November 1, 2013
Dear Guest,

Thanks for your kind review. It is very compelling to know you have chosen us during your last stay. We are glad to have seduced your senses with our location and facilities.

Best Regards,
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397 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
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English first
new york city
Top Contributor
64 reviews 64 reviews
43 hotel reviews
Reviews in 33 cities Reviews in 33 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed October 30, 2013

The hotel is great, no complaints there. But the elevators are annoying. Before you enter the elevator, you will have to tap your room key, but it doesn't signal which floor you want to go to. You will then have to enter your floor, after which a sign will tell you which elevator to go to. Then you enter the elevator, there are no buttons in there. So if you made a mistake or changed your mind, you will have to go all the way, it is unforgiving.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chantal G, Sales & Marketing Coordinator at The St. Regis Mexico City, responded to this review, October 31, 2013
Dear gnewey,

First of all I would like to thank you for your comment regarding our hotel. The reason why we implemented this system in our elevators is to ensure the highest security for our guests as they arrive to our front desk and proceed to their rooms, however we apologize that you found them a inconvenience during your stay. With this in mind, we look forward to your next visit.

Best regards,
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New York City, New York
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 24, 2013

I've had the opportunity to stay at the St. Regis on several occasions this week and I can say with confidence that is among the best in Mexico City and the best among the group of 4 and 5 star hotels that I stay at regularly.

Rooms are pristine, moderns and comfortable. Even standard rooms are generous in size with good size bathrooms and showers, seating areas and desks. Luxury suites are an indulgence and includes a stylish living room, dining room, powder room and giant shower room.

Service is to be expected for a St. Regis and attention to detail is excellent. When I complimented a butler on his St. Regis cufflinks, I found a box of them and a handwritten card waiting for me in the room later that night. Shirt and suit pressing is done sometimes within 30 minutes. Room service is 5-star dining experience.

The King Cole bar is a nod to the St. Regis New York roots and the cocktails still have a ways to go compared to NYC or the share of high-end cocktail joints that are popping up around Mexico City, but the atmosphere is great and the service is very good.

The food selection is excellent, with Diana grill providing excellent, high-end breakfast and lunch with an option to sit outdoors on nice days. J&G Grill downstairs has excellent cocktails and bars.

Finally - location, locatoin, location. You're only a short walk/drive from Polanco, La Condessa, Zona Rosa, etc.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chantal G, Sales & Marketing Coordinator at The St. Regis Mexico City, responded to this review, November 4, 2013
Dear Cristopher U,

First of all we would like to thank you for your kind comments, it is with great honour that we receive your review of The St. Regis Mexico City. At our hotel we strive on offering our guests experiences which surpass their expectations and which cater to their every needs, as a St. Regis connoisseur as yourself we are glad to learn that your stay with us was exceptional.

We look forward to receiving you in the very near future.

Best Regards,
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Santa Ana, California, United States
2 reviews
5 of 5 stars Reviewed October 23, 2013

I cant find one negative thing to say, it was what I expected and much more. The only down about my stay is that there was a Redbull convention and when I was checking in the lobby was packed by these convention people that seemed very arrogant and rude, but no fault of the hotel. I haven't had chance to contact the hotel since my stay as I was blown away with a pastry they had in my sitting area of the room I cant even describe it but, I would like to know what it was. Thank you St Regis Mexico I look forward to my next trip to Mexico I felt super safe and fell in love with your service and hotel.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chantal G, Sales & Marketing Coordinator at The St. Regis Mexico City, responded to this review, October 24, 2013
Dear Nava G,

First of all we greatly appreciate your kind comments about our hotel and services. We are exceptionally glad to know that your stay exceeded your expectations and that we were able to deliver a bespoke service experience. Please do not hesitate in contacting our Guest Recognition Manager, Pilar Carreon at: pilar.carreon@stregis.com regarding any questions you have from your stay.

We look forward to receiving you soon in the near future.

Best regards,
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Monterrey, Mexico
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 20, 2013

Definitely the best option when visiting mexico city..
Since you walk in the doors it smells like a spa.. And the rest of the experience is just like one. Big rooms, spacious bathroom/vanity area, great view! There's a very nice terrace in the bar with excellent strawberry mojitos!

Stayed October 2013, traveled solo
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Commuity Manager at The St. Regis Mexico City, responded to this review, October 21, 2013
Dear Guest,

We are very glad we could seduce your senses through small details like our tea bouquet, our breathtaking views, or a delicious drink at the bar.

We will be honored welcoming you back soon,

Kindest Regards,
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Auckland Region, New Zealand
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed October 12, 2013

A good quality hotel that probably deserves it's top ranking in this city. Front desk & most staff very professional. Quality rooms, modern decor & very clean. Main breakfast restaurant lacked a comprehensive selection compared to other hotels in its class however was acceptable. Despite the very comfortable stay the only blemish seems to over-shadow the quality of this hotel. I dined one night with a number of colleagues in one of the hotel restaurants, J&G grill & whilst the food was fantastic the wine service questionable. In requesting a recommendation from the wine waiter for a local wine we were guided to a particular wine although not directed to it's pricing on the extensive wine list, trusting (as reckless as this sounds) that it would not be disproportionate to most other wines. In tasting the wine (entire table of guests) it was concluded as nothing spectacular however we wanted to keep an open mind in sampling local product. When the bill came it reflected what ended up being one of the most expensive wines on the wine list & certainly not worth a fraction in our view of what we paid. We addressed it with wine waiter who was quite dismissive & unfortunately we did not take it much further to avoid putting a damper on a good meal & company. When dining there again a couple of nights later I curiously asked a different wine waiter to recommend a wine & he directed me without haste to the same winery for a variety of their wines from again an extensive selection, although to be fair this time pointing out the pricing in wine list. I do not believe it is any coincidence & it does raise questions as to what was driving such recommendations by both wine waiters & whether this is appropriate for a hotel of this class. I conveyed my concerns in a subsequent hotel survey but the response was almost text-book & did not really appease the situation. Unfortunate experience for what is a quality hotel in Mexico City.

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, October 14, 2013
Dear Guest,

Thank you so much for sharing with us your comments about your last stay. We are pleased to know that the hotel succeeded in delivering an extraordinary stay. We are sorry to hear that your dining experience at J&G Grill was not totally satisfactory. We would like to assure you that our wine selection is hand-selected and we look to bring to our restaurants the highest quality in wines. We apologize that the wine selected during your dinner was not a bespoke selection, we will make sure each option is perfectly paired during each visit to our restaurants. I hope we may welcome you back very soon,


Kindest Regards,
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Washington DC, District of Columbia
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 6, 2013

I stayed at this hotel around 10 times while traveling for work to Mexico City. The hotel was perfect. The location and views were great. The room was excellent. You had your own personal butler. The best part of the stay was the waterfall shower..it was simply awesome. The pressure was perfect which made the bath really refreshing.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Community Manager at The St. Regis Mexico City, responded to this review, October 7, 2013
Dear Guest,

It is an honor to know you are already a St. Regis connoisseur, we are pleased to have conquered your senses. Please allow us to keep indulging you during each stay.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Mexico City

Address: Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#2 Luxury Hotel in Mexico City
#3 Romantic Hotel in Mexico City
#4 Family Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Mexico City 5*
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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