We had two connecting standard rooms for our family of four (one paid with points and one with cash and we are Gold members of SPG.) They placed us on a lower floor with no interesting views, but other than that, we had a fabulous experience here. The rooms were spacious and had wonderful finishes and the most delightful shower/bathtub area (separate toilet, separate rain shower, independent tub and double vanity). The room was quiet - I don't remember ever hearing or seeing another guest on our floor the whole time we were there.
Service was excellent - we called for coffee or tea at least twice a day and it showed up lickety-split with a smile and even cookies every time. Servers in the restaurant were kind and eager to please. We took the hotel drivers all over town (both for drop-offs and pick-ups), including one day we hired a driver the whole day who turned out to be an excellent guide and made serveral wonderful recommendations of things to see and do that we hadn't heard about (Roberto). For hotel cars, you can expect prices comparable to taking ordinary taxis in New York, but with luxury vehicles, bottled water, and well-dressed and well-informed drivers. We weren't comfortable with the regular taxi option and I don't regret spending more for better transport. I would not recommend the Turibus option if you are a tourist in town - it was unreliable, slow and uninformative, we tried it out one day and it was a disaster (routes had changed but no one told us and we ended up marching our children endlessly through a somewhat sketchy area until we could find a hotel to take a taxi) - much better to invest in a driver from the hotel with some knowledge and a comfortable, convenient car or suburban. I believe it's about $30/hour and around $20 to dinner with 50% surcharge for the pick-up on return.
The decoration in lobby, restaurant, room, gym, kids club, spa is all fabulous - new, luxurious, elegant, comfortable - just totally top of the line. Note that the kids club is not staffed - you have to take your kids up with you, but the gym is next door if you want to workout while they play.
I also thought there was excellent value for what we received - room rate was perfectly reasonable for the high calibre of experience and I would have expected rates to be at least twice what they were. Breakfast (as expected) is pricey, so better to get it included if you're planning on eating at the hotel every morning.
I would absolutely return the next trip to Mexico City.
Higher floors have great views, but all standard rooms are otherwise equal.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We truly appreciate your kind review. It is very important for us to know you had a memorable vacation, enjoying Mexico City and its cultural activities along with your loved ones.
We are glad you were comfortable with our drivers, all of them speak English and are excellent guides. We are honored to know you have now lovely family traditions which begun at The St. Regis Mexico City.
Please allow us to keep welcoming you,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.