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“Superb.” 5 of 5 stars
Review of The St. Regis Mexico City

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The St. Regis Mexico City
5.0 of 5 Hotel   |   Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico   |  
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Ranked #3 of 293 Hotels in Mexico City
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Superb.”
5 of 5 stars Reviewed September 5, 2012

Hats off to their service. Everything is great; friendly staff, great rooms, great beds, good food. We stayed there for a wedding and it was a perfect rest after the party. It's located in Reforma the main street that takes you to the zocalo, its about a 15 min cab ride, I must say the walking area has no good restaurants but is a short cab ride away to a trendy neighberhood with good restaurantes and a 20 mintue cab ride to the meuseum area. If you are looking for quality and good location, this is the place to stay.

Room Tip: Ask for a view towards Reforma. Better view.
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, September 10, 2012
Dear Guest,

We deeply appreciate your time to write such a great review. Furthermore, we are glad our staff was friendly and helped you out in every request, visit, and generally during your stay.
Thank you for considering us the place to stay, we will keep the good work to always indulge you,

Best,
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539 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
San Francisco, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2012

The service was great! I would have rated it Excellent except that the location would have been better if there were good restaurants in the surrounding area. So we ended up having meals at the Hotel most of the time. The food is excellent at the Hotel, just would have preferred to able to walk out to walk to some nice restaurants too.
The rooms are fantastic. Shared a room with a friend and didn't feel like we were there together.

  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, September 6, 2012
Dear Guest,

We appreciate a lot the loving title for your review. We would like to recommend you fantastic restaurants at the city, even though DF is a pretty huge city and distances might me farther than in other metropolis. Whatsoever, I am sure you will enjoy the gastronomic attractions surrounding the hotel. Just let us know your food preferences and our Head Concierge will introduce you to these options, and will provide directions to find them in a walk-able distance.

Best,
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Denali National Park and Preserve, Alaska
Top Contributor
109 reviews 109 reviews
56 hotel reviews
Reviews in 62 cities Reviews in 62 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed September 4, 2012

Simply amazing. The staff is unbelievably attentive. The entrance, lobby, front desk, hallways, and rooms are spotless and well kept.

If I can criticize anything, it's only that there are no coffee makers or irons in the room. While i recognize there is room service and butlers, it would be really nice to have the items in the room. (They did bring me an iron to use after I requested one).

The pool on the 15th floor is nicely heated with two 2-person hot tubs that overlook the city.

Highly recommend.

Room Tip: Ask for a view of Reforma
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, September 6, 2012
Dear Guest,

Thank you so much for your kind words. Even when the butler is available all day and night to accomplish your requires as pressing or coffee and tea service, we will be happy to provide you an iron during your whole stay. Just let us know prior to your arrival and we will set your room according to your preferences.

Best Regards,
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Sao Paulo
Top Contributor
132 reviews 132 reviews
46 hotel reviews
Reviews in 34 cities Reviews in 34 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed August 29, 2012

The rates are very high, but quality has a price. In this case, it is really worthwhile paying much to have so much, in terms of comfort, quietness, service, attention and practically everything you can imagine. It was a 2 night stay only, but it will remain in my travel memories as one of the best (if not the best) hotel experience I ever had...
The staff is outstanding, all of them helpful, professional and smiling. Among all of them, I will only mention the concierge, Jocelyn, who helped me so gently and efficiently. Simply fantastic.
The rooms are huge, the bedding outstanding, the bathroom welcoming and well equipped.
I could not find any negative point to stress...
Congratulations!!!

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, August 30, 2012
Dear Guest,

It is our pleasure to offer a haven of comfort and great memories. Thank you so much for your kind words. I will be glad to give your comments about Jocelyn to our Concierge team.

Warmest Regards,
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Los Angeles
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 26, 2012

Great service, incredible rooms, comfortable, good food...what more can you possibly want? I have stayed here several times on business and my experience is invariably excellent. I love how the rooms are organized, they feel big and yet comfortable. The decor is modern and classic at he same time. The beds are to die for and they have diiferent sized pillows so you can find the right one for you. Bath amenities are the best, where do they get that blue body wash? And every day, fifteen minutes after my wake up call, a butler shows up with my coffee....how do you beat that? Terrific gym, very good lobby bar and main restaurant, and J&G is sublime. And a good gallery on the second floor as a distraction. Finally, the whole place smells good. Not overwhelming, just good.

Stayed August 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, August 27, 2012
Dear Guest,

Thanks for your kind review. We are happy we have impressed you through our service and facilities. Our Butler Service has been recognized for the last 2 years as the best in the world, they will be happy to read your comments, as well, the recently opened J&G Grill is glad to know you have enjoyed your time and food at their restaurant.

Warm Regards,
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Atlanta
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 25, 2012

I am on my fifth stay with them this year...The St. Regis Mexico City is simply one of the very best hotels in the world. Terrific location, amazing service, great property, very kind staff and heavenly food!!!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, August 27, 2012
Dear Guest,
We deeply appreciate your loyalty, we are honored having you as a constant guest. Please allow us to serve you during all your visits.
Should you require further assistance, do not hesitate to contact me,
Best,
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Luxembourg City, Luxembourg
Top Contributor
95 reviews 95 reviews
79 hotel reviews
Reviews in 71 cities Reviews in 71 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 23, 2012

I spend there only 3 nights in August while visiting a friend in Mexico City. Everything in this hotel is to the highest possible standard, beginning with the super friendly staff, over the restaurants and of course the exceptional rooms. The beds are a dream and the so are the bathrooms. The size of the rooms is exactly what you need, not too small and not too big. Of course you can always dispose of your butler, who is happy to help you with any wishes you might have.
The only thing that could need improvement is the spa, in my eyes it is too small, but as this is a city hotel, I do not consider this as a negative point here.
Also the location of the hotel is great, directly in the center of the Paseo de la Reforma, only a few steps from the Angel de la Independencia.
I would immediately choose the same Hotel for another stay in Mexico City, it is even worth it to only go to Mexico City to stay in this Hotel :)

Room Tip: The standard rooms are great, no need to pay for more.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos F, Manager at The St. Regis Mexico City, responded to this review, August 28, 2012
Dear Guest,
Thank you so much for your kind words, we are really happy our staff left a great impression on you and that they helped you out. The Spa has two levels on floors 15th and 16th, in case you couldn’t visit both floors, I hope you may enjoy their treatments on your next visit. We will be lookin forward to have more news about you and to receive you soon,
Warmest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Mexico City

Address: Paseo de la Reforma 439 | Col. Cuauhtemoc, Mexico City 06500, Mexico
Phone Number:
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Mexico City
#2 Business Hotel in Mexico City
#3 Luxury Hotel in Mexico City
#5 Family Hotel in Mexico City
#6 Romantic Hotel in Mexico City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The St. Regis Mexico City 5*
Number of rooms: 189
Official Description (provided by the hotel):
The St. Regis Mexico City is located at Paseo de la Reforma, a key financial and business district as well as a center for social life in the Mexican capital. The hotel enjoys a strategic location in front of the Glorieta de la Diana Cazadora, a meeting point between the Bosque de Chapultepec museums, Polanco business district and the Centro Histórico. The airport is a mere 45 minutes away. ... more   less 
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Also Known As:
The St. Regis Mexico City Hotel Mexico City

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