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“Do not come to this hotel” 1 of 5 stars
Review of Ramada Reforma

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Ramada Reforma
3.0 of 5 Hotel   |   Puente de Alvarado No 22 | Col Tabacalera, Mexico City 06030, Mexico   |  
Hotel amenities
Ranked #164 of 287 Hotels in Mexico City
St. Petersburg, Russia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Do not come to this hotel”
1 of 5 stars Reviewed February 20, 2013

I do not recommend this hotel. Hotel totally worth the money, sorry I did not take on a little more expensive hotel in the center.
1) Transfer for a fee, not at all. In response to a letter about the transfer, we were told that he was not and advised to take a taxi at the airport, thanks of course, I would certainly not guess.
2) The hotel is located in the street full of prostitutes.
3) The room had no windows (or rather was in a darkened, and after it looked through another wall).
4) Air conditioning is not adjustable.
5) At our request to get the parcel to another hotel (forgot a few dresses), we were told that the hotel policy does not allow it until we were settled. On arrival was asked to get the parcel to have received it tomorrow (mañana). As a result, I lost my clothes, for 3 days no one, we have not been able to help in this matter.
6) In English at almost no one speaks (know a few words.)
7) On the first day we went to the breakfast included in the room. The restaurant called the number of the room, we are shown a list and say you do not have breakfast here. Okay, let's go to the reception. See buffet, say the room number, tell us pass (about what it paid Buffet did not say anything, and no where is it written). Ate (food is not very tasty.) We leave, say pay. We are, for what we have breakfast included. We go to the reception, say yes includes continental breakfast, pay the difference, and all is well. Pay and ask, where's our breakfast should be? Lead to the same restaurant where we were at the beginning. I'm talking, but you do not see our room. Watch lists, there really is not, and immediately stop that or understand English (although this is bad, but still understand). It turns out that we are not mistaken, but the hotel is not wrong to include us in the list. 10 minutes talking about nothing, hearing only one word tomorrow (ftnftf). Tired and left. The hotel did not even apologize for the mistake and did not return the money for the difference. Incidentally continental breakfast: 2 slices of bread, butter, jam, coffee, juice. Wrote that it would be better without breakfast.
8) WiFi is very slow.
9) For a local call to a toll free number took money.
10) In the proposed eviction airport shuttle 2 times more expensive than if you hail a cab in the street.

Room Tip: Do not come to this hotel
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  • Stayed February 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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97 reviews from our community

Traveler rating
    15
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    10
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed February 6, 2013

I was charged a different rate at check-out then mentioned to me at check-in. This is really the first time this happens to me and I think it's really unfair. One I asked to speak to the manager about this mistake, the staff at the front desk was not willing to cooperate. Really unprofessional.
I wouldn't go back to this hotel just for this unfair treated.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Puerto Rico
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 25, 2012

Overall was good. Near to most of the downtown attractions, but needs improvements in the carpets. I was with allergy the whole week and our A/C wasn't work properly. I reported the problem twice and then they changed us to another room. The taxi driver Antonio was very nice with us and we felt secure. Walking in the nights us kind of dangerous. The buffet breakfast is very complete and good. The crew is ok.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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San Antonio, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed September 20, 2012

Decent hotel, nice foyer and entrance, first room dark, moved to 2nd room better.. website says they give you breakfast with your day's rental, its actually continental coffee, toast, 1 kind of fruit. so its not breakfast...I argued with them about this and they let me have buffet daily for 65.00 pesos..about 5dlls. daily. Buffet was great though, fresh, good service, different items added daily, abundant and delicious... its close to center of city within walking but next block over the Red light Night life begins. so its not safe to go out at nite for evening walks or such. my local friends thought it was a good location cuz they could easily come get us to go do touristy things...We felt safe, it was very clean, we ate well there, it was very quiet at nite, the service was mostly well delivered, and affordable.

Room Tip: back rooms quieter...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Skellefteå, Sverige
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 5, 2012

The hotel is really beautiful and the price is good. The Service - it sucks!


We booked master suite for about 280 dollars for 2 nights. ;) The room was amazing... everything was neat and cool. But when it comes to the service... well, let me tell you that coming there to get my room key started off bad. They gave us an ordinary room even though we payed for a suite so i had to tell them i payed for a suite. The receptionist didnt apoligize or anything. I didnt behave bad or anything, its just their attitude. If you dont look really rich on your clothes etc they aint gonna treat you good. But if you do look rich you have big change of getting robbed in Mexico City or really overcharged when it comes to their prices.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
1 review
3 of 5 stars Reviewed July 16, 2012

I was there this last end of june, The rooms are good, but the attitude of the staff was awful, no smile no thanks no nothing, the location is enough goodThe rooms are good, but the attitude of the staf was awful, no smile no thanks no nothing, i expect dont come back again

Room Tip: dont expect hospitality
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  • Stayed June 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, England, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 25, 2012

We stayed 2 nights there. This hotel is close to Zocalo and all the main attractions of the city.Our room was large and the bed extremely comfortable. There is free wifi and coffee maker in the room.The only mistake was to order a continental breakfast which is a joke as they serve you a cup of coffee and 2 toasts with butter and jam. Go for buffet breakfast which is good and substantial. Overall good value for money.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ramada Reforma

Address: Puente de Alvarado No 22 | Col Tabacalera, Mexico City 06030, Mexico
Location: Mexico > Central Mexico and Gulf Coast > Mexico City
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #164 of 287 Hotels in Mexico City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ramada Reforma 3*
Number of rooms: 162
Reservation Options:
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Also Known As:
Ramada Reforma Hotel Mexico City
Ramada Mexico City
Ramada Reforma Mexico City

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