My Wife and I had been planning our visit to Mexico City for some time, going to visit Mom as this year she couldn’t come to Chicago, and after 10 years of not being back to my Home Town, it was a big deal, and part of it was to also celebrate our Anniversary in a special way, we stayed a whole week visiting Mexico City and surroundings.
Security and safety was our main concern and the idea of staying one night, at a hotel in downtown Mexico City, ringed in our mind when we finally confirmed that we were going, and found it very romantic, so our search for a Nice, Comfortable, Safe and close location to Zocalo / Downtown were priority points to consider to pick a hotel.
Well, we found our best option and this hotel met all our expectations, since the moment we found it online until the moment we left back home that evening, we’ll say this, in a very sincere and cheerful way:
Perfecto, Excelente, BRAVO!!! Hospitality at its best!!!
What a friendly staff, they all went above and beyond, any question that you had, they were glad to help and answer, the concierge, excellent; he answered the thousands of questions my wife and I shot at him.
My wife was very impressed with the hotel itself, with the staff kindness, with the service, the price, the location. She loved it.
So I had planned a whole two-day tour for my wife as I knew the city very well, and told her we had to start early to be able to take advantage of visiting many attractions and historical sites, we purchased a one day TuriBus Pass for each one of us, to be able to visit all Reforma and Downtown main attractions and locations, my Mom lives out in a Suburb called C. Izcalli, so we took a taxi to the hotel and by 830- 9am due to traffic, we were at the hotel, this on a Tuesday, we went up to the front desk and asked them if they could hold our bags until check in time so we didn’t have to be carrying them while we toured the city and had breakfast.
Oh Surprise, wow… they welcomed us with a great smile, and told us that actually a room was ready and they had just cleaned it, so that if we wanted, we could go into our room, and drop our bags instead of leaving them in the front desk, they even said that that is something they don’t usually do or honor, but at our advantage, it was available, and the two reps at the front desk, agreed to it, so I can say that their customer service and hospitality prevailed on taking that decision for us guests!
We stayed on a King Size bedroom, and wow were we surprised by the space in the room, such comfortable bed, we had free WIFI that was such a PLUS, Cable, the amenities in the room are nice, and the bathroom was perfect , the décor is great, the whole ambiance in the hotel was just amazing in every way.
After this, we got ready and walked out of the hotel and went to have breakfast at the Azulejos Restaurant in Madero and Eje Central, all said here, we started our tour walk by downtown we were so close to the Madero street, that now has turned into a walk path when before it was a main street into Zocalo.
This is a great well located and beautiful building, it’s architecture is unique, and it’s right in the heart of Mexico City's Centro Historico, 2 blocks away walking distance from the main square, ZOCALO, Palacio Nacional, Catedral Metropolitana etc, with a great stained glass lobby roof, elevator, clean and always with that fresh look, it just doesn’t lose its outside appearance to blend with the rest of the Colonial style buildings around it and when you come inside, the look is amazing, fresh, clean, and still, keeping the modern/colonial style a nice hotel like this can offer.
The Breakfast included, is a buffet style, and I’ll say, best one ever, including scrambled eggs, ham, and some Mexican Breakfast too, like Molletes, salsas etc…. cereal too, all you can think off, fresh fruit etc… we ate of from real cutlery, not paper and plastic and there was ladies removing used dishes from the tables.
Not too long ago, I found out that this hotel was restored in supervision of the National Museum of Anthropology and History and the National Museum of Fine Arts, and wow did they do a great job.
We went for dinner to a Restaurant nearby on a terrace, with a view of the Zocalo, and again, it was walking distance, when we got back late by 11p, a security man was always at the door, at all times, and at no time did we feel unsafe or that we were in danger.
Once by accident I took the elevator to the 5th floor, I knew there was a terrace, but one of the guys of the hotels staff showed me something that some yet might be hidden, on the top of the building by the 6th floor, they still have the engine of the old elevator, the second elevator installed in Mexico City back then, it’s restored, and safeguarded, but you can still see it. Now of course is not in use, but it’s just a little part of history in this hotel, the Terraza is awesome, you have great views of the City… and it’s open 24hrs.
Next Morning on Wednesday, at time to check out from the hotel, we still had a few sites to visit, so we asked front desk if it be possible to safeguard our bags and picked them up at a later time, I was not even done asking this when the gentlemen was already handing me a tag to claim my bags later in the day, and there was no limit on this, to take as long as we needed too, which made it even a more convenient location to recommend and stay next time too…. Just wowed in every way!
We had to take a taxi that day to the Train Station and use the Suburbano to get back to Izcalli, the concierge made sure to call for a taxi for us, to take a safe ride back home.
I’m sure that from general management, reservations, housekeeping and maintenance staff they are always always smiling and ready to help you with whatever you need. The hospitality is awesome; it just exceeded our expectations in every way! I’m really bad in remembering names but to all staff that took care of us those two day....all I have to say is GREAT JOB and GRACIAS!
This is definitely the place to stay when visiting Mexico City and we will sure return and stay at this hotel again.
David and Veronica Guerrero June 18th
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.