This hotel is a complete disaster. I have traveled in more than 50 countries in all continents, in all different kinds of hotels (from budget to five stars). During all my travels, I haven't seen such a poor customer service and unhelpful staff .
As another review mentioned, their staff indeed need a complete make over.
My stay here was one problem after another. Not only they mishandled my reservation, when I arrived they had me waiting (and my one year old baby) at 9pm in the lobby for one hour. They then obliged me to take a room 25% more expensive than my booking.
One needs extra blankets? a bed for a baby (previously requested)? none is available... And one needs to ask at least three times (in Spanish) before they start acting upon a request.
Internet is not working. You can't change money, because they claim they don't have pesos...
Some rooms are nice, but there is nowhere you can put your clothes. Hot water is irregular, etc. etc. A two stars hotel would do better than this.
Their staff just don't give a damn about their clients. If you want to enjoy Guanajuato, give yourself a favor and avoid Real de Minas.
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- Also Known As:
- Real De Minas Guanajuato Hotel Guanajuato
- Guanajuato Real De Minas